Badge Holders FAQs

Below are answers to our most common questions about our badge holders.
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way. has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
An imprint is the design or logo you choose to print on your neck wallet or badge reel.
The 1-color option allows us to imprint your logo or design in one color via a pad-print or screen-print method. Our Vivid Color or full-color option incorporates multiple colors into your chosen imprint via a decal method.
Because the imprint area is small on badge reels and neck wallets, we recommend you do not send very detailed designs or artwork. We prefer to receive AI, EPS or PDF formats, although a high-resolution JPG or PNG file usually works.
Start by entering the quantity, production time, zip code and shipping method you seek. Select the product color(s) and imprint color you desire. Upload your artwork file or you may choose the "Email Later" option. We prefer to receive EPS, AI and PDF vector file formats; JPG and PNG raster files are sometimes accepted. If you are sending a raster format, please provide the highest resolution file you have if vector is not available.
  • If you’d rather, you can describe your design idea in the "Special Artwork Instruction" box and an expert Graphic Designer will help you create it.
  • If you’d like, you can email us your artwork. Accepted file formats are EPS, AI, PSD or PDF. We prefer you send your highest resolution file.
Yes. A FREE proof will be sent to you via email. After you receive this, please contact your Graphic Designer to approve the design or have changes made.
We never knowingly reproduce copyrighted material and cannot accept liability for copyright infringement for reproducing your order. You are responsible to obtain proper permission for reproduction of logos, trademarks and copyrighted material when placing an order.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our Graphic Designers can help you create a design to your satisfaction.

We have about 250 fonts to choose from for your design in our Font Selection section. You may choose your own font type after converting the text to outlines (graphics) in Adobe Illustrator or Corel Draw before sending it to us. We have other fonts not visible in our selection list; you may submit a font name and we will use it if we have it, or we can try to find something that closely matches.
We typically keep your artwork/designs on file for about two years.
Yes, but please note that our product prices include one artwork/imprint per order. Each design you select or submit to us will be considered a separate order, which can reduce the price break we offer on larger quantities. This policy does not apply to second-side imprints on products such as drinkware and can coolers.
A spring clip “springs” back to fit tightly to the item you are attaching it to. A belt clip hooks onto a belt or other clothing item. You can click on the image of each product to get a close-up view of the clips on the back before deciding which option best fits your needs.
A swivel clip allows the spring clip on the back of the badge reel to rotate 360 degrees.
Our smallest neck wallet is 5 x 4.25 inches; our largest is 8.25 x 5.5 inches. These measurements reflect the size of the wallets when closed/folded.
Yes. Each neck wallet has an adjustable buckle that provides a comfortable length for each person who wears it.
Our neck wallets are made of non-woven polypropylene or polyester. The non-woven material has a cloth-like feel and is very textured, similar to a recyclable grocery bag. Detailed imprints are not recommended on the non-woven polypropylene because the textured material could decrease clarity. Polyester neck wallets have a smooth finish and are recommended for more detailed artwork.
Neck wallets currently are offered with a 1-color imprint. However, the neck wallets can be purchased in a variety of colors to fit your needs.
We do not print the cards for the neck wallets. However, you can print your own on standard paper and easily slide them into the slots. Our Product Details page lists the size of the opening/slot for each item.
We offer several badge reel lanyards to choose from. The blank lanyards included with the badge reels are made of a polyester or satin polyester fabric and can be imprinted with your name or logo, if you desire.
No. The chrome badge reels are made of plastic and are chrome-colored. Only the clips are made of metal.
Only the clips on the badge reels are made of metal. The badge reels are made of plastic.
No. “Jumbo” refers to the badge reels’ imprint area, which is larger on this item than any others. The imprint area on the Jumbo Badge Reels is .95 inches in diameter. Other round badge holders have imprint areas that measure 0.70 inches in diameter.
We recommend the Jumbo Badge Reel, which features a conformed design on the retractable portion to ensure your badge will stay in place.
Our translucent badge reels have a color that is semi-transparent or nearly clear.
An epoxy dome is a clear plastic coating that is added over your logo or design to produce a smooth “bubble” effect and shine that adds depth and protection to your imprint. Totally Promotional offers this as an option on several of our badge reels.
The colors you view on your computer screen or print off will not reflect the true Pantone Matching System Color because all printers and computer monitors are calibrated differently. We recommend you request a sample.
We cannot provide an exact Pantone Matching System Color match for the imprint on your neck wallets or badge reels. You may be interested in receiving a sample to more closely match your desired color.
Yes. We have a separate category to view our blank items. Our blank badge reels can be viewed here.
The largest clear badge pouch we carry is our 4” by 6.75” vertical style. It has room for a 3.75” by 6.125” insert and is available in a standard style, with double holes or a bulldog clip.
Estimated delivery costs can be found on the first page of the ordering process for your badge holders order. Click on the item you wish to customize, enter the quantity you would like to order and fill in your zip code. The various delivery methods and costs will be displayed.

It is important that you let your Account Representative know if you need a special delivery method or have special delivery instructions for your order.

  • Guaranteed Delivery Dates
  • Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change in lieu of holidays or if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.
  • Estimated Delivery Dates
  • This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.
Our orders are delivered by United Parcel Service (UPS), the United States Post Office (USPS) or DHL. Our production facilities are situated throughout the United States. All orders ship via ground service unless an expedited method is chosen or requested to meet a special event date. All quoted delivery costs are estimated and can vary.
We ship orders from facilities across the United States; the location depends on the items you ordered.
We can drop ship (delivering products to a location that is not your own, ex., delivering directly to a client or customer's location) multiple products to multiple locations. It may incur an additional cost. We require that you send an Excel spreadsheet or Word document with the full ship-to addresses and specifications if items are being delivered to more than one location.
Yes, we can blind ship if you indicate this on your order or discuss it with your Account Representative. We cannot, however, 100 percent guarantee that your order will ship blind due to the process of delivering our products.
We ship our products by UPS, USPS and DHL, depending on the method you choose or the process that is best suited for your order. A tracking number with letters and numbers, generally beginning with “1Z,” indicates a UPS shipment. A tracking number with all numbers that typically starts with “94” is delivered by USPS. An order delivered by DHL will likely have a tracking number that begins with “93".
We recommend you contact your Account Representative for any changes to your initial order. After your order is in production we may not be able to accommodate changes.
At this time we are not offering shipments to Canada but are working to change this in the near future.
We ship all across the U.S., including to military APOs. Due to requirements and regulations of the military, we cannot guarantee when you will receive your order. However, we do guarantee the date the product will ship from our facility.
The arrival date of your badge holders order is based on a few factors:
  • The production time
  • Delivery method and destination
  • Our deadline, which is 12 p.m. Noon ET
  • To check the status of your order, enter your order number and the email address of the person who placed it. Your order information and status will be shown.
  • Note: Production times and delivery times are always based on business days.
During the ordering process, you will be shown production time options (on most items) based on standard business days. Your FREE artwork proof must be approved by you and payment received and processed before 12 p.m. Noon Eastern Time in order for production to begin.

The Product Details page will provide you with an estimated delivery date for your order, related to the production method you have chosen.

The production time is the period it takes to complete your badge holders order in our production facility, based on our business days (Monday through Friday, excluding holidays).

Your FREE artwork proof must be approved and your payment received by us and processed by 12 p.m. Noon Eastern Time before production begins. The Product Details page will provide you with current production time options for your order and an estimated delivery date, based on the delivery destination.

Yes, you will receive a confirmation email immediately after placing your badge holders order. Please be aware that email messages can find their way into junk/spam folders. Be sure to check those files if you haven't received your confirmation email from us.

This email is not a confirmation that your order has been received by production. If you did not approve your artwork online, you will receive a proof email requiring your approval before your order can proceed, with the exception of blank orders.

The arrival date of your badge holders order is based on several factors:
  • The day and time your order is approved by you. Your artwork, delivery method, production time and payment information needs to be approved by our 12 p.m. Noon Eastern Time deadline.
  • The selected delivery location. Normal transit time is one to six days. To receive an approximate time, you can check the estimated delivery date and delivery date on our product page.
  • Our production and delivery times are based on standard business days.
  • Note: After your order leaves our production facility, delivery mishaps are the responsibility of the delivery carrier, United Parcel Service (UPS), United States Postal Service (USPS) or DHL.
You can order the exact amount you need for most products as long as it is above the lowest minimum quantity shown.
Please contact your Account Representative for any changes to your badge holders order. Once your order is in production we may not be able to make the changes you seek.
The minimum amount of badge reels you can order is listed on the product details page for each item.
The minimum amount of neck wallets you can order is 50.
The minimum amount of clear badge holders you can order is 50.
New laws now require that applicable sales tax be applied to online orders. Totally Promotional calculates sales tax at the time of purchase, in accordance with applicable state and local laws. The amount of the sales tax charged will be shown in the order confirmation sent to your email. For further information, visit the Sales Tax section in our Terms and Conditions.
We accept the most popular U.S.-based credit cards: American Express, Visa, MasterCard and Discover. We also can accept some purchase orders from schools, government agencies and other groups that may have restricted payment options. Contact your Account Representative for more information.
We do allow eligible customers to pay via Net 30-Day terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Representative know that you want to apply for Net 30-Day terms or pay by purchase order, and a form will be sent to you to fill out or you may access it here. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  • 1. Click “Approve” for the artwork
  • 2. Enter credit card payment information on the checkout page
  • 3. Click on “Place Order”
  • If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Representative who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Representative with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.
  • If you choose the Pay Later option at checkout, you will be assigned to an Account Representative who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Representative will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.