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Bags FAQ

On this page you’ll find answers to the most commonly asked questions about Bags.

TotallyPromotional.com
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way.
TotallyPromotional.com has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
Begin your artwork by choosing a bag, the quantity and the desired production time. Then type in your zip code, shipping method, product color and imprint color. You can choose a design from our gallery of custom-designed artwork for our best-selling bags, or email your artwork at a later time. If you prefer, you can describe your design idea in the "Special Artwork Instruction" box and one of our talented graphic designers can help you create it. For artwork files, we prefer to receive EPS, AI and PDF vector formats, however, we may be able to accept JPG and PNG files. If you have a raster format (JPG and PNG), please send the highest resolution possible.

If your artwork cannot be uploaded, you may email your artwork.
Yes. Just specify the changes you would like to make for your bags design in the “Add Special Request” section on the cart page when you go to checkout.
The imprint on your bags is the logo, design or text you choose to print on your product. You may pick a design from our Design Ideas gallery for our best-selling bags or send us your own artwork.
The Design Ideas Tool at Totally Promotional is a gallery of templates that you can customize with your names, dates, events, etc., for our best-selling bags. Choose a category to browse, select your favorite design, add your information into the text fields and preview before making your selection.
You will be given the option to submit your own artwork after choosing a quantity, inserting your zip code and selecting your product and imprint color(s).

You may upload your own design to us in the "Upload Artwork/Additional Information" section on the product details page or email us your artwork. We accept the following file formats: EPS, AI, PDF, JPG and PNG. Please send the highest resolution file available.

You can send vector files for your artwork in EPS, AI, PSD or PDF formats. If those files are not available, send us the highest resolution file you have. Our production team requires at least 150 dots per inch at print size. If your file resolution is too low to convert, we may have to redraw your artwork; additional charges could be incurred depending on the complexity of the design.

Converting or redrawing your artwork also may extend production time. Our staff can typeset text and create simple artwork for free.
We have a gallery of about 250 fonts in our Font Selection section or you may send us your own fonts after converting them to outlines (graphics) in Adobe Illustrator or Corel Draw. Not all of our fonts are listed in our library; you are welcome to submit the name of a font and we will use it if we have it or search for something similar.
Sure! Check out our bags artwork tips. You also can contact our graphic designers to receive free artwork assistance.
We do not knowingly reproduce copyrighted or licensed material and cannot accept any liability for copyright infringement when producing artworks. Customers must obtain proper permission for the reproduction of logos, trademarks and copyrighted material.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our graphic artists can help you create a design to your satisfaction.
The Pantone Matching System is a standardized color reproduction system that more accurately creates specific colors. Every PMS Color is linked to a number and is more accurate for logos and branding.

The CMYK Value is a four-color process that uses layers of cyan, magenta, yellow and black to form a specific color. CMYK works best for multiple-colored imprints, such as projects involving photographs.
Yes. A FREE artwork proof will be sent to you via email, usually the same day you complete your bags artwork online, depending on the time of day we receive it. After you receive your proof, please contact your graphic artist to approve your design or have changes made.
We generally keep customer artwork and designs on file for about two years.
Yes, but please note that our product prices include one artwork/imprint per order. Each design you select or submit to us will be considered a separate order, which can reduce the price break we offer on larger quantities. This policy does not apply to second-side imprints on products such as drinkware and can coolers.
Our bags are available in a variety of materials including cotton, polyester and polypropylene or non-woven fabrics. Please refer to the Product Details page for a description of each item.
Many of our bags are made with recyclable materials and are 100 percent recyclable. The Product Details section for each item will state if it can be recycled. In addition to offering bags that can be recycled, Totally Promotional has a large variety of shopping bags and other totes that can be reused multiple times.

For more information, please read our Paper Bag Recycling Facts.
Our polypropylene and non-woven bags have a soft-cloth feel, similar to the material used for reusable grocery bags.
Our bags come in many sizes so the amount each holds depends on the type you choose. Our backpacks are the most durable for carrying heavier loads. Drawstring bags are more economical and designed to carry lighter contents.
No, but we carry a large range of sizes and types. One of are bags is sure to fit your needs!
We suggest you spot clean our bags when needed.
All of our bags are available with a 1-color imprint but many are offered with Vivid Color or multiple imprint colors. Please refer to the Product Detail page for available imprint methods. Our Vivid Color process combines multiple colors to make your chosen imprint eye-catching!
Yes! You can select up to four bag colors as long as you order the minimum quantity amount per color. The imprint design and color must be the same on all the bags.
Our 1-color bags are screen-printed; a heat-transfer decal method is used for our Vivid Color imprinted bags. Our Vivid Color process uses multiple colors to give your products extra appeal!
Due to the sewing and printing/drying process, the sizes of our bags can slightly vary from what is stated in the product description.
If you are placing a large bag order we recommend you call our Customer Service Department at 1-866-795-4657 or send us an email so we can check our stock.
The colors you see on your computer monitor or that you print will not provide the exact Pantone Matching System Color of our products or imprints because calibration is different on all printers and monitors. If you are unsure of the color, please request a sample of the bag.
We offer a variety of product and imprint colors for your selection. However, we cannot provide an exact Pantone Matching System Color match on our 1-color imprint items.
We offer a “blank” option for you to choose for our best-selling bags. You also can type “no design” in the “Special Artwork Instructions” box on the Product Details page for the bag style you select. The price will be adjusted to reflect our blank pricing, which excludes a set-up charge.
The minimum amount of items you can order varies for all of our bags. The information for each item can be found on the Product Details page.
Your estimated delivery cost can be found on the first page of your order. Choose the item you would like to customize then enter the quantity and your zip code. The various delivery methods and costs will be shown.

Contact your account representative if you need a special delivery method or have special delivery instructions for your order. Our free delivery service is available on select items on our website (labeled with a free delivery icon) and applies to delivery locations in the Continental United States.
Guaranteed Delivery Dates
Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery Dates
This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.
Our orders are shipped by United Parcel Service (UPS), the United States Postal Service (USPS) and DHL. Our production facilities are located across the United States; all orders are shipped via ground service unless an expedited method is requested for a special event date.
Our production facilities are located across the United States. The location from which your product will be shipped depends on your order.
Yes, we can take all requests for drop shipping (delivering to a location that is not your own location, rather than delivering directly to a client or customer's location) and can ship multiple products to multiple locations. This method may incur an additional cost and we require you send an excel spreadsheet or word document with the full ship to addresses and specifications if you are delivering to more than one location.
Yes, we can accept your request for blind shipping by putting this on your order or discussing this with your sales account rep. However, we cannot 100 percent guarantee that your bags order will ship blind due to the process of delivering our products.
We ship our bags by UPS, the USPS and DHL, depending on the method you choose or the one that is best suited for your order. A tracking number with both letters and numbers that generally begins with “1Z” indicates a UPS shipment. A tracking number with all numbers, typically beginning with “94” is shipped via USPS. A tracking number beginning with “93” is likely shipped by DHL.
We highly recommend you contact your account representative for any changes to your order. After your order is in production we may not be able to accommodate requests.
We cannot ship orders to Canada at this time but are working to change this.
We ship bags throughout the U.S., including to military APOs. However, due to military requirements and regulations, we cannot guarantee when your order will be received.
You can check the status of your order by entering your bag order number and the email address of the person who placed it.

The arrival date of your bags order is based on a few factors:
  • The day and time it is approved. Your artwork, shipping method and payment data must be approved by 11 a.m. Eastern Time.
  • The shipping location. The typical transit time is one to six days. The estimated shipping date and delivery date can be found on the product page.


Production and shipping times are based on business days, Monday through Friday, excluding holidays.

Note: Once your order leaves our production facility it becomes the responsibility of shipping carriers United Parcel Service (UPS), the United States Postal Service (USPS) and DHL.
The production period is the time it takes to produce and print your bags order in our facility during business days (Monday through Friday, excluding holidays).

Your FREE artwork proof must be approved and your payment processed by 11 a.m. Eastern Time before production can begin on your bag order. The product details page lists current options for production times and an estimated shipping date for your specific order.
You will receive a confirmation email soon after placing your online order. Please be aware that email messages can land in junk/spam folders; we recommend you check those folders if you haven't received your confirmation email in a reasonable time.

Note: This email is not a confirmation that your order has reached production. If you did not approve your artwork online, you will receive a FREE proof through email that you must approve before we can proceed with your order.
To check the status of your order you must enter your order number and the email address of the person who placed the order with us.

  • The production time you chose. The production time deadline is 11 a.m. Eastern Time.
  • The chosen shipping method and shipping destination.
  • The day and time your FREE artwork proof receives approval. Production will not begin until your proof is approved.

*Please note that production and shipping times are based on business days.
Please contact your account representative for any changes to your bags order. After your order is in production we may not be able to make your requested changes.
A set-up charge is the cost associated with creating a screen, plate or other fixture used to imprint your name, logo or artwork on a product.

Because the size of the area where the design is placed can vary on each product (ex., bag vs. lip balm), new screens, plates or fixtures sometimes must be created for the same design/logo and separate set-up charges can occur.

We do not charge set-up fees for every customized product we produce. The product information page for each item states whether a set-up charge is included in the price
New laws now require that applicable sales tax be applied to online orders. Totally Promotional calculates sales tax at the time of purchase, in accordance with applicable state and local laws. The amount of the sales tax charged will be shown in the order confirmation sent to your email. For further information, visit the Sales Tax section in our Terms and Conditions.
Totally Promotional accepts most major credit cards and they include American Express, Visa, MasterCard and Discover. We also can accept purchase orders from some organizations or government agencies with restricted payment methods.
We do allow eligible customers to pay via NET-30 terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Manager know that you want to apply for NET-30 terms or pay by purchase order, and a form will be sent to you to fill out. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  1. Click “Approve” for the artwork
  2. Enter credit card payment information on the checkout page
  3. Click on “Place Order”

If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Manager with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.

If you choose the Pay Later option at checkout, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Manager will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.
Yes! You can order the exact amount you need as long as it is above the lowest minimum quantity shown.
Simply add a space(s) before and/or after your text by using the space bar on your keyboard when entering text into a specific field.
If you do not want to include a certain text field on your design, simply leave the field blank/empty.

Your design will appear exactly how you type it in the fields. You can click the "View Design" button to preview how your design will look.
Making the appearance of your text in any field smaller can be done by adding equal amounts of space before and after the specific text. You can use the space bar on your keyboard to add these spaces.

For example, if you would like the name "Kim" to be smaller in size, simply add a space before and after "Kim."

Please note that we do have a maximum character limit and minimum text size. If you exceed any of these limits, you will receive an error message.
Due to how the text conforms to fit within the available text area, you currently cannot make your text larger. If you would like your text to be larger, please click the "Add Special Request" button on the cart page and one of our talented graphic designers will alter the design accordingly and send you a proof to approve.
You can try changing your text to all capital letters, or add spaces before and/or after your text to move it to the right or left to avoid overlapping. If you still cannot get the design you love, please click the "Add Special Request" button on the cart page and one of our talented graphic designers will alter the design and send you a proof to approve.
If you would like to switch the information that you are prompted to give in the text fields, simply type the names where you want them to appear.
You cannot change and/or add any additional text fields at this time. However, you can input different text than we have labeled.
If possible, try a shorter version of your name or a nickname. For example, "Kimberly" could be shortened to "Kim." If you do not want to shorten your names or cannot get the design to work with your names, click the "Add Special Request" button on the cart page and one of our talented graphic designers will alter the design for you and send you a proof to approve.

Please note that your credit card is not charged until after you approve your proof and the order goes into production.