facebook track
best live chat
Promotional Products TotallyPromotional.com
10% OFF SITE-WIDE SALE! PROMO CODE: TENTP SEE DETAILS
10% OFF SITE-WIDE SALE
No minimum purchase necessary. Coupon code is not valid on blank, closeout or sale items. Not available with other coupon codes or current pending orders, sale applies to piece price only, limit one per customer.
15% Off Independence Day Bag Sale
No minimum purchase necessary. Valid on any of our bag products. Not available with other coupon codes or current pending orders, sale applies to piece price only, limit one per customer. Valid through Thursday, July 5, 2018 (11:59 PM ET).

Retractable Banner Stands and Packages FAQs

Frequently asked questions and answers about banner stands and the ordering process.

  • General Information

    + Contact Us

    + Terms and Conditions

    + Promotional Codes and Offers

    + Military and Charitable Discounts

    + Product Samples

  • Design and Artwork Questions

    + How do I design my banner?

    + Can I make changes to your design template for my banner stands order?

    + What are the artwork requirements for my banner?

    + How do I send in a design for my banner order?

    + I need to send a large file. What is the best method?

    + What fonts do you have to choose from?

    + Do you have stock photos that I can use for my banner design?

    + How can I get help on my artwork?

    + Can I use copyrighted or licensed material on my banner?

    + If I order a Table Cover and Banner Stand Package, can I create different designs for each?

    + What are Pantone Matching System Colors and CMYK?

    + How much bleed do I need to allow for the banner design?

    + Can I get a proof of the banner stand(s) I ordered?

    + Will you keep my artwork on file in case I decide to reorder?

    + Can I use multiple artwork designs for my banner stand order?

  • Product Questions

    + I’m not sure which banner stand to get. What’s your most popular size?

    + Why is polyester better than vinyl?

    + How much do your banner stands weigh?

    + What is the “sunblock” on the back of the banner?

    + What is the quality of the carrying cases included with the banner stands?

    + I already have a banner but no stand. Can I buy just a banner stand?

    + Can I replace my banner and keep the stand?

    + What can I do if my banner stand loses tension?

    + Do you offer general instructions for setting up my new banner stand?

    + How can I change the banner on my banner stand?

    + Will the colors on my banner be the same as I see on my computer screen?

    + Can you match the color I need for my banner stand?

    + What are the product details of the banner stands’ attachable light?

  • Delivery Questions

    + How much will it cost to ship my banner stand?

    + What are Estimated Delivery Dates and Guaranteed Delivery Dates?

    + How will my banner stand be delivered?

    + From where will my banner stand be delivered?

    + Can I request you drop ship my banner stand order?

    + Can I request you blind ship my banner stand order?

    + How can I tell if my banner stand order was delivered by United Parcel Service (UPS), United States Postal Service (USPS) or DHL?

    + Can I make any changes to the delivery process of my order?

    + Do you ship banner stands to Canada?

    + Do you ship to Army Post Offices?

  • Order Questions

    + What is the status of my banner stand order?

    + How long will it take to print and complete my banner stand order?

    + What do you mean by “production time” for my banner stand order?

    + When will I get a confirmation email for my banner stands?

    + When will I receive my banner stand?

    + Can your staff help me with my order?

    + Can I make a change to my banner stand order?

    + Will I be charged sales tax for the products I purchase online from Totally Promotional?

    + What credit cards do you accept?

    + Can I pay via NET-30 Terms or a purchase order?

    + How do I finalize my order?

    + Can I order different amounts than those listed in your Quantity/Price graph in the ordering process?