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10% OFF SITE-WIDE! COUPON CODE: SPRINGTEN SEE DETAILS
15% Off Independence Day Bag Sale
No minimum purchase necessary. Applies to product price only; setup and delivery charges excluded. Not valid on blank, closeout or sale items, or with other coupon codes or previously placed orders. Valid through Thursday, July 5, 2018 (11:59 PM ET).

Retractable Banner Stands and Packages FAQs

Frequently asked questions and answers about banner stands and the ordering process.

  • General Information

    + Contact Us

    + Terms and Conditions

    + Promotional Codes and Offers

    + Military and Charitable Discounts

    + Product Samples

  • Design and Artwork Questions

    + How do I design my banner?

    + Can I make changes to your design template for my banner stands order?

    + What are the artwork requirements for my banner?

    + How do I send in a design for my banner order?

    + I need to send a large file. What is the best method?

    + What fonts do you have to choose from?

    + Do you have stock photos that I can use for my banner design?

    + How can I get help on my artwork?

    + Can I use copyrighted or licensed material on my banner?

    + If I order a Table Cover and Banner Stand Package, can I create different designs for each?

    + What are Pantone Matching System Colors and CMYK?

    + How much bleed do I need to allow for the banner design?

    + Can I get a proof of the banner stand(s) I ordered?

    + Will you keep my artwork on file in case I decide to reorder?

    + Can I use multiple artwork designs for my banner stand order?

  • Product Questions

    + I’m not sure which banner stand to get. What’s your most popular size?

    + Why is polyester better than vinyl?

    + How much do your banner stands weigh?

    + What is the “sunblock” on the back of the banner?

    + What is the quality of the carrying cases included with the banner stands?

    + I already have a banner but no stand. Can I buy just a banner stand?

    + Can I replace my banner and keep the stand?

    + What can I do if my banner stand loses tension?

    + Do you offer general instructions for setting up my new banner stand?

    + How can I change the banner on my banner stand?

    + Will the colors on my banner be the same as I see on my computer screen?

    + Can you match the color I need for my banner stand?

    + What are the product details of the banner stands’ attachable light?

  • Delivery Questions

    + How much will it cost to ship my banner stand?

    + What are Estimated Delivery Dates and Guaranteed Delivery Dates?

    + How will my banner stand be delivered?

    + From where will my banner stand be delivered?

    + Can I request you drop ship my banner stand order?

    + Can I request you blind ship my banner stand order?

    + How can I tell if my banner stand order was delivered by United Parcel Service (UPS), United States Postal Service (USPS) or DHL?

    + Can I make any changes to the delivery process of my order?

    + Do you ship banner stands to Canada?

    + Do you ship to Army Post Offices?

  • Order Questions

    + What is the status of my banner stand order?

    + How long will it take to print and complete my banner stand order?

    + What do you mean by “production time” for my banner stand order?

    + When will I get a confirmation email for my banner stands?

    + When will I receive my banner stand?

    + Can your staff help me with my order?

    + Can I make a change to my banner stand order?

    + Will I be charged sales tax for the products I purchase online from Totally Promotional?

    + What credit cards do you accept?

    + Can I pay via NET-30 Terms or a purchase order?

    + How do I finalize my order?

    + Can I order different amounts than those listed in your Quantity/Price graph in the ordering process?