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Banner FAQs

Use this page for quick answers to our most commonly asked questions concerning Banners from Totally Promotional.

TotallyPromotional.com
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way.
TotallyPromotional.com has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
Enter the quantity of banners you would like to order and your zip code, then choose a production time and shipping method. Next, choose your banner orientation. You will then be prompted to select your finishing and hanging options. For your design, you can upload your own artwork file(s) or email it to us later. The artwork files we prefer to receive are EPS, AI and PDF vector formats; JPG and PNG formats can sometimes be accepted. It is important to send the highest resolution file available.

If you cannot upload your artwork, you may email your artwork.

If you have a raster-based image — PSD, PNG or JPG — please send it in the actual size it will be imprinted on your banner at 150 dots per inch.

If your art file resolution is too low to convert, it may need to be redrawn and additional charges could incur depending on the complexity. Converting or redrawing artwork also could mean additional production time. We can typeset text and create simple artwork for free.

You also have the option of describing your design idea to us in the "Special Artwork Instruction" box and our graphic designers will help you create it.
Please use Hightail or Dropbox options to send files that may be too large when sent via email. Files more than 100 megabytes in size may require longer proofing times. We may ask you to compress these files so they are more manageable.
Our banners are imprinted with your logo, design or message in Vivid Color, our full-color imprint process, unless otherwise specified by you during the ordering process.
We currently do not have stock photos available. However, our talented graphic designers will gladly work with you to achieve an image that best suits your needs!
We have about 250 fonts in our Font Selection section. You may use your own font but must first convert it to outlines (graphics) in Adobe Illustrator or Corel Draw. Not all of our fonts are listed in our selection list; you can submit a font name and we will use it if we have it or find something similar for you.
Of course! Please read through our banner artwork tips. Also, our graphic artists will gladly provide free artwork help.
We do not knowingly reproduce copyrighted material and will not accept liability for copyright infringement when reproducing your banner. Customers must ensure their artwork does not infringe on the rights of others by obtaining proper permission for the reproduction of logos, trademarks and copyright material.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our graphic artists can help you create a design to your satisfaction.
Pantone Matching System is a standardized color reproduction system that accurately matches hues for specific colors. Every PMS color is linked to a number so it is more precise for logos and branding.

CMYK, a four-color process, layers the primary colors of cyan, magenta, yellow and black to form your desired color. CMYK is best for multiple-colored imprints such as photographs.
Yes. A FREE proof will be sent to you via email, often the same day you complete your banner order online, depending on the time of day we receive it. After receiving your proof, please contact your graphic artist to approve the design or have changes made.
We typically keep customer artwork/designs on file for about two years.
Yes, but please note that our product prices include one artwork/imprint per order. Each design you select or submit to us will be considered a separate order, which can reduce the price break we offer on larger quantities. This policy does not apply to second-side imprints on products such as drinkware and can coolers.
  • Our vinyl banners are heavier than fabric banners and have a smooth, plastic feel on the surface.
  • Our fabric or polyester banners are lightweight with a softer texture, similar to a knit material. These are mainly recommended for indoor use.
  • Our mesh vinyl banners are made with small interwoven fibers that allow air to pass through for durability in windy weather.
For more information about the material used for each of our banners, click here.
Our 13 oz. vinyl, 18 oz. double-sided vinyl and 8 oz. mesh vinyl banners are recommended for outdoor signage due to their durability and resistance to water and humidity. We suggest our double sided 18 oz. vinyl banners for maximum exposure and strength in most weather conditions. Mesh vinyl banners also are recommended for outdoor use, especially in windy areas, because they have PVC-coated webbing welded in the hems for added strength and they allow air to pass through.
Our mesh vinyl banners are the most sturdy option for high-wind areas. They are made of 1000 x 1000 denier vinyl and the mesh material allows air to pass through the banner. Our mesh banners are produced with a matte finish and PVC-coated reinforced webbing welded into the hem for added strength and durability.
Yes. Our 10 oz. vinyl, 13 oz. vinyl and polyester banners work best for indoor trade shows if you intend to hang your banners with rope, bungee cord or similar items. If not, you may want to check out our retractable banner stands, which can be set on the floor or a table and are available in many sizes.
Metal grommets come standard with each of our banners for use with rope, bungee cord or zip ties to attach to a fence, pole, building or other sturdy fixture. You also can order banners with 2-inch and 3-inch pole pocket options at the top and bottom for a different method of hanging.
Sure! The inner measurement of our grommets is 3/8 inch. Our grommets are placed approximately 1/4 inch from the edge of our banners. More information about our banner finishing options can be found here.
Yes. We have banners with 2-inch and 3-inch pole pocket options on the top and bottom. Please keep in mind that we cannot print across the pole pocket area, so your imprint size will be slightly reduced.
Yes! After selecting the quantity, zip code and shipping method, you will be given an option to “Choose Banner Orientation” for a horizontal or vertical banner.
Yes. Our standard grommet spacing is every 2 feet and in each corner of our banners. If you require different grommet spacing, please note this in the Special Artwork Instructions section during the ordering process. You also can request a custom banner without grommets.
We have several finishing options available:
  1. Hems and grommets (grommets placed every 2 feet and in corners)
  2. No hems, grommets or pole pockets
  3. 2-inch pole pockets (fits up to a 1.12-inch diameter pole)
  4. 3-inch pole pockets (fits up to a 1.87-inch diameter pole)
Please click here for information on our finishing options.

Feel free to contact Customer Service to discuss other preferred finishing options.
A banner’s thickness typically is measured in ounces per square yard. Our vinyl banners are available in 8 oz. mesh and 10 oz., 13 oz. and 18 oz. thicknesses.

Our banners also are measured in density/weight as “denier.” Our 8 oz. mesh vinyl, 13 oz. vinyl and 18 oz. double sided vinyl banners are made with heavy duty 1000 x 1000 denier, making them excellent choices for indoor and outdoor use. Our 10 oz. vinyl banner is 250 x 250 denier and our polyester fabric banners are 600 denier; both are mainly recommended for indoor use.
None of our standard banner sizes have seams, including our large 8-foot-by-20-foot mesh vinyl banners.
Our banners have a matte finish, which helps to reduce glare and makes them easier to read from further distances.
We use a digital imprint method with eco-solvent ink that produces vibrant colors and offers lasting durability. Your banner can be imprinted with your logo, design or message in Vivid Color, our full-color print process.
The lifespan of a banner mainly depends on the type of material you choose. You can learn about the different types of banner materials by clicking here.
We suggest you roll your banner up, don’t fold it, before storing it to prevent wrinkling. Wrinkles can be removed from your vinyl banner by placing it in the sun for a few hours. Wrinkles can be removed from fabric banners via an iron on very low heat. We recommend using mild soap and water to spot clean your vinyl and fabric banners.
The colors you see on your computer monitor or what you print will not be the true Pantone Matching System Color of our banners or imprint colors because all printers and computer monitors are calibrated differently.
No, the type of banners we offer currently cannot be recycled. However, an unused banner can be repurposed as a tarp for adult and child painting projects, a cover for firewood, a table liner, a protection mat for inside your vehicle or trunk, and other tasks.
Yes. To receive a sample of our banner materials, click here.
Your estimated delivery costs will appear on the first page of your order. Simply click on the banner item you wish to customize and enter the quantity and zip code. The various delivery methods and costs will be shown. Please let your Account Representative know if you need a special delivery method or have special delivery instructions.
Guaranteed Delivery Dates
Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change in lieu of holidays or if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery DatesThis is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.
Your banner will be delivered to you via United Parcel Service (UPS), the United States Postal Service (USPS) or DHL. All orders ship from our production facilities across the United States via ground service unless an expedited method is requested for a specific event date.
Banner orders are delivered from our facilities across the U.S., depending on the items ordered.
Yes, we can take your order request for drop shipping (delivering to a location that is not your own, ex., delivering directly to a client or customer's location) for multiple products to multiple locations. This may include an additional cost. Please send an Excel spreadsheet or Word document with the full ship-to addresses and specifications for banners being delivered to more than one location.
Yes, we can accept requests to blind ship your banner if you indicate this on your order or discuss it with your personal Account Representative. We cannot, however, guarantee that your banner order will ship blind due to the delivery process for our products.
We ship products by UPS, the USPS and DHL, depending on the method you choose or the one that is best suited for your banner order. A tracking number with letters and numbers beginning with “1Z” indicates a UPS shipment. A tracking number with all numbers, often beginning with “94,” likely was delivered via the USPS. If the tracking number begins with “93” it likely was delivered by DHL.
Please consult your Account Representative with any changes to your banner order. Once your order is in production we may not be able to accommodate additional requests.
We currently cannot ship our products to Canada or other locations outside the Continental United States, but hope to change this in the future.
We ship our products throughout the U.S., including to military APOs. Due to military requirements and regulations we cannot guarantee the date you will receive your banner order. We can, however, guarantee the date your banner will ship from our production facility.
The date your banner will arrive is based on several factors:
  • The banner production time. Production time deadline at Totally Promotional is 11 a.m. Eastern Time.
  • Shipping method and destination choices.
  • The day and time your banner proof is approved. Production cannot begin until your FREE proof is approved.
Our production and shipping times are based on business days (Monday-Friday, excluding holidays).

You may check the status of your order by entering your banner order number and the email address of the person who placed the order.

After your banner order leaves our production facility, we are no longer responsible for delivery problems. The responsibility then falls on your shipping carrier, United Parcel Service (UPS), the United States Postal Service (USPS) or DHL.
Production time options are listed on the banner order page of our website. Production times at Totally Promotional are based on business days, Monday through Friday, excluding holidays.

Your FREE artwork proof must be approved and payment received and processed for your banner order by 11 a.m. Eastern Time before production can begin. The product details page will show an estimated shipping date for your banner order, based on the production method you chose.
Production time is the period it takes to produce your banner in our production facility. The time is based on business days, Monday through Friday, excluding holidays.

Your FREE artwork proof must be approved and your payment received and processed by 11 a.m. Eastern Time before we can start production. The product details page will show an estimated shipping date related to your chosen production time.
You will be sent a confirmation email immediately after placing your online banner order. Please note that emails can get stuck in junk/spam folders, so be sure to check those if your confirmation email has not arrived.

This confirmation email does not mean that your order is in production. If you did not approve your artwork online, you will receive a proof email from us that you must approve before your banner order can proceed to production.
Please contact your account representative for any changes to your banner order. Once your order is in production we may not be able to accept additional requests.
New laws now require that applicable sales tax be applied to online orders. Totally Promotional calculates sales tax at the time of purchase, in accordance with applicable state and local laws. The amount of the sales tax charged will be shown in the order confirmation sent to your email. For further information, visit the Sales Tax section in our Terms and Conditions.
We can accept most major credit cards: American Express, MasterCard, Discover and Visa. We also can accept purchase orders from groups such as schools or government agencies that have restricted payment options.
We do allow eligible customers to pay via NET-30 terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Manager know that you want to apply for NET-30 terms or pay by purchase order, and a form will be sent to you to fill out. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  1. Click “Approve” for the artwork
  2. Enter credit card payment information on the checkout page
  3. Click on “Place Order”
If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Manager with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.

If you choose the Pay Later option at checkout, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Manager will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.
Yes! You can order the exact amount you need as long as it is above the lowest minimum quantity shown.