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Blankets FAQs

Here are some frequently asked questions to answer everything you need to know about ordering blankets!

TotallyPromotional.com
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way.
TotallyPromotional.com has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
The location of your imprint will depend on the type of blankets you order. Most imprints are placed in a corner on the front of the blanket. A template of the imprint area on your blanket will be shown during the ordering process.
Start by choosing the style of blanket you want, then the quantity and desired production time. Then insert your zip code, shipping method, product color and imprint color. You can upload your personal artwork or text at this time or email it at a later time. For artwork files, we prefer you send EPS, AI and PDF vector formats. We may be able to accept JPG and PNG files. If you have a raster format (JPG and PNG), please send the highest resolution possible.
Yes, we have about 250 fonts in our Font Selection section. You also have the option of sending us your own fonts after converting them to outlines (graphics) in Adobe Illustrator or Corel Draw. If you can't find a particular font in our library, please submit the name of the font and we will try to find it or search for something similar.
Sure! Please contact our graphic designers to receive FREE artwork assistance.
We will never knowingly reproduce copyrighted or licensed material and will not accept liability for copyright infringement for customer orders. You must obtain proper permission for the reproduction of any and all logos, trademarks and copyrighted material.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our graphic artists can help you create a design to your satisfaction.
Yes. You will receive a FREE proof via email, usually the same day you complete your blankets order online, depending on the time of day it is received by us. After you receive your proof, we urge you to contact your graphic artist to approve your design or have changes made.
We typically keep our customers' artwork and designs on file for about two years.
Yes, but please note that our product prices include one artwork/imprint per order. Each design you select or submit to us will be considered a separate order, which can reduce the price break we offer on larger quantities. This policy does not apply to second-side imprints on products such as drinkware and can coolers.
The size of our blankets range from baby blankets (30”W x 40”L) to our extra large blankets at 60”W x 72”L. The size of each blanket is listed on the product details page for each item.
We have many styles of blankets made from different materials, so cleaning instructions vary. Most of our blankets can be machine washed. However, we recommend following standard cleaning instructions that are specific to the blankets you choose. See the product details page to identify the material used to make your blankets.
You can place a custom design or text on your blankets in a 1-color, full-color or embroidered imprint, depending on the style of blankets you choose. The options available will be stated in the product details section during the ordering process.
The imprints on our blankets are either screen printed or embroidered.
The colors you see on your computer screen or that you print will not be the exact Pantone Matching System Color of our products or imprints due to the difference in calibration on all printers and monitors. To be sure of the color, we suggest you request a sample.
Yes! We have “blank” blankets available for ordering. If you do not see a blank option in the style you like, type “no design” in the “Special Artwork Instructions” box on the product details page when you place your order. Your quoted price will be adjusted to reflect our blank pricing, which does not include a set-up charge.
The minimum amount of blankets you can order is listed on the product details page for each item.
Your estimated delivery cost will be displayed on the first page of the ordering process. Simply choose the item you wish to customize then enter the quantity and your zip code. The optional delivery methods and costs will be shown.

If you need a specific delivery method or have special delivery instructions, please contact your Account Representative.
Guaranteed Delivery Dates
Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change in lieu of holidays or if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery Dates
This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.
Totally Promotional orders are delivered by United Parcel Service (UPS), the United States Postal Service (USPS) or DHL. Our production facilities are located across the United States. Each order is delivered via ground service unless an expedited method is requested.
Yes, we can accept requests for drop shipping (which is delivering to a location that is not your own location, rather delivering directly to a client or customer's location) and can ship multiple products to multiple locations. This could incur an additional cost. We require that you send an Excel spreadsheet or Word document with the full ship-to addresses and specifications if you are delivering to more than one location.
Yes, we can accept a request for blind shipping if you request this during the ordering process or discuss it with your Account Representative. However, we cannot 100 percent guarantee that your blankets order will ship blind due to the process of delivering our products.
Our blankets are delivered by UPS, USPS and DHL, depending on the method you choose or the one that best suits your order. A tracking number with letters and numbers that typically begins with “1Z” indicates a UPS shipment. A tracking number with all numbers, usually beginning with “94,” is delivered via USPS. A tracking number that begins with “93,” is likely handled by DHL.
We highly advise you to contact your Account Representative for any changes to your order. After your blankets order is in production we may not be able to accommodate change requests.
At this time we cannot ship orders to Canada but may be able to do so in the near future.
We ship our blankets throughout the U.S., including to military APOs. But due to military requirements and other laws, we cannot guarantee when your order will arrive.
Check the status of your order by entering your blanket order number and the email address of the person who placed it.

The arrival of your blanket order is based on several factors:
  • The day and time the order is approved. Your order, shipping method and payment information must be approved by 11 a.m. Eastern Time before processing can begin.
  • Shipping location. The approximate shipping date and delivery date will be displayed on the product page. The transit time range is one to six days, depending on location, unless an expedited method is chosen.

Totally Promotional's production and shipping times are based on business days, Monday through Friday, except for holidays.

Please note: After your order exits our production facility it becomes the responsibility of shipping carriers, United Parcel Service (UPS), United States Postal Service (USPS) or DHL.
Production time is the amount of time it takes to produce and imprint your blankets order in our facility during regular business days, Monday through Friday, excluding holidays.

Your order proof must be approved by you and your payment must be processed by 11 a.m. Eastern Time, Monday through Friday, before production can begin on your blankets order. The product details page lists production time options and an estimated shipping date for your blankets order.
You will receive your confirmation email shortly after placing your online order. Be aware that sent email messages can land in junk/spam folders. We recommend you periodically check those folders if you haven't received your confirmation email in a reasonable time.

Note: This type of email is not a confirmation that your order is in production. If you did not approve your order during the online ordering process, you will receive a FREE proof through email that you must approve before we can proceed with your blankets order.
We recommend that you contact your account representative for any changes to your blankets order. After your order is in production we may not be able to meet any change requests.
All printed/embroidered blankets include some type of set-up charge. A set-up charge is the cost associated with creating a screen, plate or other fixture used to imprint your name, logo or order on a product.
New laws now require that applicable sales tax be applied to online orders. Totally Promotional calculates sales tax at the time of purchase, in accordance with applicable state and local laws. The amount of the sales tax charged will be shown in the order confirmation sent to your email. For further information, visit the Sales Tax section in our Terms and Conditions.
For your convenience, we accept most major credit cards including American Express, Visa, MasterCard and Discover. We also accept purchase orders from schools, government agencies and other groups that have restricted payment options. Please contact your account representative for details.
We do allow eligible customers to pay via NET-30 terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Manager know that you want to apply for NET-30 terms or pay by purchase order, and a form will be sent to you to fill out. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  1. Click “Approve” for the order
  2. Enter credit card payment information on the checkout page
  3. Click on “Place Order”

If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Manager with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.

If you choose the Pay Later option at checkout, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Manager will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.
Yes! You can order the exact amount you need as long as it is above the lowest minimum quantity shown.