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10% OFF SITE-WIDE! COUPON CODE: SPRINGTEN SEE DETAILS
15% Off Independence Day Bag Sale
No minimum purchase necessary. Applies to product price only; setup and delivery charges excluded. Not valid on blank, closeout or sale items, or with other coupon codes or previously placed orders. Valid through Thursday, July 5, 2018 (11:59 PM ET).

Can Coolers and Koozies® FAQs

Browse answers to our most frequently asked questions about ordering custom printed can coolers.

  • General Information

    + Contact Us

    + Terms and Conditions

    + Promotional Codes and Offers

    + Military and Charitable Discounts

    + Product Samples

  • Design and Artwork Questions

    + How do I design the can coolers I wish to order?

    + Can I make changes to your design template for my can coolers order?

    + What are the requirements for submitting my artwork for can coolers?

    + How do I send in a design for my can coolers order?

    + What fonts can I choose for my can coolers’ design?

    + Can someone at Totally Promotional help me with my artwork?

    + What do I need to know about Pantone Matching System Colors and CMYK?

    + Can I use copyrighted or licensed material to create my can coolers’ design?

    + How can I get a proof on the can coolers I want to order?

    + Can you send me my can coolers proof in a different color?

    + Will my artwork be kept on file in case I decide to reorder?

    + Can I use multiple artwork designs for my can cooler order?

  • Product Questions

    + Can you put a bottle in a can cooler?

    + Do you have 10-oz. can coolers?

    + Can I recreate a design from another website on your site?

    + What is the difference between foam and neoprene can coolers?

    + What is dye sublimation imprinting?

    + Can you use a print of a photograph for the dye sublimation printing process?

    + Can you color-match with dye sublimation printing?

    + Are colors consistent from one order to the next with dye sublimation imprinting?

    + Are the colors I see on your website a true representation of what I will receive?

    + What do you mean by imprint?

    + Can I get an imprint on both sides of a zippered bottle insulator?

    + Can I get a customized imprint on both sides of my can coolers?

    + Can I order blank can coolers?

    + Can I order custom-sized can coolers?

    + Is there a required minimum on can cooler orders?

  • Delivery Questions

    + How much will it cost to ship my can coolers order?

    + What are Estimated Delivery Dates and Guaranteed Delivery Dates?

    + How will my can coolers order be delivered?

    + Where will my can coolers order be delivered from?

    + When will I receive my can coolers order?

    + How can I tell if my can coolers order was delivered by United Parcel Service (UPS), the United States Postal Service (USPS) or DHL?

    + Can I get drop shipping for my can coolers order?

    + Can I get blind shipping for my can coolers order?

    + How can I change my delivery information?

    + Do you ship can coolers to Canada?

    + Do you ship can coolers to Army Post Offices?

  • Order Questions

    + What is the status of my can coolers order?

    + What is the production time for my can coolers?

    + How long will it take to print my can coolers?

    + When will I receive a confirmation email for my can coolers order?

    + Can I order multiple can cooler colors?

    + Can I order multiple imprint colors?

    + How do I get help when ordering my can coolers?

    + Can I change something in my can coolers order?

    + Will I be charged sales tax for the products I purchase online from Totally Promotional?

    + How do I pay for my can coolers order?

    + Can I pay via NET-30 Terms or a purchase order?

    + How do I finalize my order?

    + Can I order different amounts than those listed in your Quantity/Price graph in the ordering process?

    + Can I return the blank can coolers ordered?

  • How to Use the Customize A Design Option

    + How do I move my text left or right?

    + How do I delete a text field from my design?

    + How do I make my text smaller?

    + How do I make my text larger?

    + What can I do if my text is overlapping the design or another text field?

    + What can I do if I want my names or other text switched in two of your text fields?

    + How can I change a text field or add an additional text field?

    + What can I do if my names do not fit in the design or they size down too small?