facebook track
best live chat
Promotional Products TotallyPromotional.com
10% OFF SITE-WIDE! PROMO CODE: TENTP SEE DETAILS
10% OFF SITE-WIDE!
No minimum purchase necessary. Coupon code is not valid on blank, closeout or sale items. Not available with other coupon codes or current pending orders, sale applies to piece price only, limit one per customer.
15% Off Independence Day Bag Sale
No minimum purchase necessary. Valid on any of our bag products. Not available with other coupon codes or current pending orders, sale applies to piece price only, limit one per customer. Valid through Thursday, July 5, 2018 (11:59 PM ET).

Can Coolers and Koozies® FAQs

Browse answers to our most frequently asked questions about ordering custom printed can coolers.

  • General Information

    + Contact Us

    + Terms and Conditions

    + Promotional Codes and Offers

    + Military and Charitable Discounts

    + Product Samples

  • Design and Artwork Questions

    + How do I design the can coolers I wish to order?

    + Can I make changes to your design template for my can coolers order?

    + What are the requirements for submitting my artwork for can coolers?

    + How do I send in a design for my can coolers order?

    + What fonts can I choose for my can coolers’ design?

    + Can someone at Totally Promotional help me with my artwork?

    + What do I need to know about Pantone Matching System Colors and CMYK?

    + Can I use copyrighted or licensed material to create my can coolers’ design?

    + How can I get a proof on the can coolers I want to order?

    + Can you send me my can coolers proof in a different color?

    + Will my artwork be kept on file in case I decide to reorder?

    + Can I use multiple artwork designs for my can cooler order?

  • Product Questions

    + Can you put a bottle in a can cooler?

    + Do you have 10-oz. can coolers?

    + Can I recreate a design from another website on your site?

    + What is the difference between foam and neoprene can coolers?

    + What is dye sublimation imprinting?

    + Can you use a print of a photograph for the dye sublimation printing process?

    + Can you color-match with dye sublimation printing?

    + Are colors consistent from one order to the next with dye sublimation imprinting?

    + Are the colors I see on your website a true representation of what I will receive?

    + What do you mean by imprint?

    + Can I get an imprint on both sides of a zippered bottle insulator?

    + Can I get a customized imprint on both sides of my can coolers?

    + Can I order blank can coolers?

    + Can I order custom-sized can coolers?

    + Is there a required minimum on can cooler orders?

  • Delivery Questions

    + How much will it cost to ship my can coolers order?

    + What are Estimated Delivery Dates and Guaranteed Delivery Dates?

    + How will my can coolers order be delivered?

    + Where will my can coolers order be delivered from?

    + When will I receive my can coolers order?

    + How can I tell if my can coolers order was delivered by United Parcel Service (UPS), the United States Postal Service (USPS) or DHL?

    + Can I get drop shipping for my can coolers order?

    + Can I get blind shipping for my can coolers order?

    + How can I change my delivery information?

    + Do you ship can coolers to Canada?

    + Do you ship can coolers to Army Post Offices?

  • Order Questions

    + What is the status of my can coolers order?

    + What is the production time for my can coolers?

    + How long will it take to print my can coolers?

    + When will I receive a confirmation email for my can coolers order?

    + Can I order multiple can cooler colors?

    + Can I order multiple imprint colors?

    + How do I get help when ordering my can coolers?

    + Can I change something in my can coolers order?

    + Will I be charged sales tax for the products I purchase online from Totally Promotional?

    + How do I pay for my can coolers order?

    + Can I pay via NET-30 Terms or a purchase order?

    + How do I finalize my order?

    + Can I order different amounts than those listed in your Quantity/Price graph in the ordering process?

    + Can I return the blank can coolers ordered?

  • How to Use the Customize A Design Option

    + How do I move my text left or right?

    + How do I delete a text field from my design?

    + How do I make my text smaller?

    + How do I make my text larger?

    + What can I do if my text is overlapping the design or another text field?

    + What can I do if I want my names or other text switched in two of your text fields?

    + How can I change a text field or add an additional text field?

    + What can I do if my names do not fit in the design or they size down too small?