Closeout and Sale Items FAQs

Frequently asked questions to answer everything you need to know about ordering closeout and sale items!
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way. has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
Select a product then enter the quantity, your zip code, desired production time and shipping method. Next select a product color and imprint color. At this point, you will have the option of uploading your own artwork, describing your design idea to us or emailing us your artwork later. Our talented graphic artists can help you create a design for free.

The artwork files we prefer to receive are EPS, AI and PDF vector formats, although we can sometimes accept JPG and PNG files. If you must send a raster format (JPG and PNG), please send the highest resolution you have. Our production team requires at least 150 dots per inch at print size. If your art resolution is too low to convert, it may need to be redrawn; additional charges could incur depending on the complexity of the design.

If you cannot upload your image or artwork, you may email your artwork to us.
Totally Promotional will never knowingly reproduce copyrighted material and will not accept liability for copyright infringement when producing any product orders. Our customers are totally responsible for obtaining proper permission for the reproduction of logos, trademarks and copyrighted material.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our graphic artists can help you create a design to your satisfaction.
Yes. We will send you a FREE proof via email. After you receive the FREE proof, we suggest you contact your graphic artist for any changes you wish to make.
Most of the artwork/designs we receive from customers are kept on file for about two years.
Some of our closeout and sale items may be limited in quantity. You will be notified shortly after we receive your online order if it cannot be filled due to stock limitations.
An "imprint" is the design, logo or text that you want printed on your closeout/sale products for personalization. You can upload your own artwork or describe your artwork idea to us during the ordering process, or send us your artwork later.
All the product and imprint colors available for each item are listed on the Product Details page.
If set-up or run fees are charged it will be displayed in your order total during the checkout process. Not all product imprints incur a set-up charge or run fee.
The color shown on your computer monitor or on a copy you print will not exactly match the Pantone Matching System Color of your product or imprint because all printers and monitors are calibrated differently. If you aren't sure, please request a sample.
Totally Promotional cannot 100 percent guarantee color-matching from one product to another or from product color to imprint color due to the different types of products and methods of printing. If you are unsure of your color choice, please request a sample.
Your estimated delivery cost will be shown on the first page of your order after choosing a quantity, entering your zip code and selecting a delivery method and production time. We offer free ground delivery on many items to locations in the Continental United States.

If a special delivery method is needed or you have special delivery instructions, please inform your account representative.
Guaranteed Delivery Dates
Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery Dates
This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.
Totally Promotional ships its products via United Parcel Service (UPS), the United States Postal Service (USPS) and DHL.
The arrival date of your order is based upon,
  • the day and time your order is approved. Your artwork, delivery method and payment information must be approved by our deadline of 12:00 noon Eastern Time, Monday through Friday, excluding holidays.
  • the delivery location. The estimated delivery dates are available on the Product Details page.

All of our production and delivery times are based on business days.

Note: After your order leaves our production facility, it becomes the responsibility of the delivery carrier, United Parcel Service (UPS), the United States Postal Service (USPS) and DHL.
Yes, we do take requests for drop shipping (delivering to a location that is not your own, ex., delivering directly to a client or customer's location) and can ship multiple products to multiple locations. However, this process may incur additional costs. We recommend you send an Excel spreadsheet or Word document with complete ship-to addresses and specifications for products being delivered to more than one location.
Yes you can, if you indicate this during the order processor or discuss it with your sales account representative. However, we cannot totally guarantee that your order will ship shipping due to the method used for delivering our products.
We strongly recommend that you contact your Totally Promotional account representative about any changes you wish to make to your order. After your order enters production we may not be able to make changes.
Currently, we cannot ship orders to Canada but hope to do so in the future.
The minimum amount of items a customer must purchase depends on the product selected. The required minimum quantity will be shown on the Product Details page for each item.
The arrival date/time of your order depends on several factors:
  • The production time chosen by you. (The production deadline is 12 p.m. Noon Eastern Time.)
  • The delivery method and destination selected by you.
  • The day and time your FREE design proof is approved. Production will not start until your proof has been approved.

* Our production and delivery times are based on business days. Totally Promotional's production days are Monday through Friday, except on holidays.

To find out the status of your order, simply enter your product order number along with the email address of the person who placed it.
We highly suggest that you contact your account representative for any changes to your order. Changes can be made during the proofing process but may not be possible after the order is in production.
Yes, we accept most major credit cards including Discover, Mastercard, American Express and Visa. Our company also can offer purchase orders to some businesses and organizations such as schools and government agencies with special payment option needs.
We do allow eligible customers to pay via Net 30-Day terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Manager know that you want to apply for Net 30-Day terms or pay by purchase order, and a form will be sent to you to fill out or you may access it here. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  1. Click “Approve” for the artwork
  2. Enter credit card payment information on the checkout page
  3. Click on “Place Order”

If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Manager with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.

If you choose the Pay Later option at checkout, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Manager will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.
Yes! You can order the exact amount you need as long as it is above the lowest minimum quantity shown.