Coasters FAQs

Below are answers to our most common questions about our coasters.

TotallyPromotional.com
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way.
TotallyPromotional.com has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
An imprint is a design, logo or other type of image that you choose to place on your coasters.
You will be given several options to design an imprint for your coasters, depending on the type of coasters and imprint you choose, such as 1-color, full-color or foil stamped. You will be prompted through the entire ordering process with easy-to-follow instructions.

You can use our Design Ideas tool of custom templates for all coasters with a 1-color imprint.

Many of our coasters include the option to upload your own artwork or email it to us at a later time. Artwork must be sent in EPS, AI or PDF vector formats. We can sometimes accept JPG and PNG files. High resolution JPG or PNG raster formats can be submitted if vector is not available.

If you don't want to upload your artwork to us during the ordering process, just email your artwork.
We prefer to receive vector files for your artwork, including EPS, AI, PSD or PDF formats. If none of those files are available, please send us the highest resolution artwork file you have. Our production method requires at least 150 dots per inch at print size. If your art file resolution is too low to convert, your artwork may need redrawn, which may include additional charges depending on its complexity. Converting or redrawing artwork also could require extra time during production. We can typeset text and create simple artwork without charge.
Yes, you can if the Design Ideas tool option is available. Just state the desired template changes in the “Add Special Request” section on the cart page at checkout.
We do not knowingly reproduce any copyrighted or licensed material and cannot accept liability for any copyright infringement when producing your coasters order. Customers are 100 percent responsible for obtaining proper permission for the reproduction of logos, trademarks and copyrighted material they wish to use.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our graphic artists can help you create a design to your satisfaction.
Due to copyright issues, we cannot duplicate a design from another website unless proper permission is received. However, you can send us a similar image and we will try to create a design to your satisfaction.
Our company's website has about 250 fonts to choose from in the Font Selection section that can be used for applicable coasters. If you want to use your own fonts, please convert them to Outlines (graphics) in Adobe Illustrator or Corel Draw before sending them to us. We have other fonts not listed online; you can submit your favorite font name and we will use it if we have it or search for a similar one.
Yes! We provide free expert advice from our talented graphic artist team members.
You can choose a 1-color imprint or full-color imprint for your coasters.
Our pulpboard coasters include an optional second-side imprint on full-color imprint styles and 1-color business style coasters. Wedding coasters and foam coasters do not offer second-side imprints. The second-side imprint on full-color pulpboard coasters is FREE.
A FREE artwork proof will be emailed to you, usually the same day you complete your order online, depending on the time of day we receive it. After you get your proof, you must contact your graphic artist to approve it or have changes made.
Yes we can. Simply contact your graphic artist to change the product color(s) or imprint color(s) for your coasters.
Our company keeps customers' artwork/designs on file for about two years.
Yes, but please note that our product prices include one artwork/imprint per order. Each design you select or submit to us will be considered a separate order, which can reduce the price break we offer on larger quantities. This policy does not apply to second-side imprints on products such as drinkware and can coolers.
Our coasters are made of pulpboard or foam. The material/construction information for coasters can be found on the Product Details page for each item.
Our coasters are 4 inches round or square.
Our coasters are available in 40-, 60- and 80-point thicknesses. The 40-point coasters are for light or one-time usage; the 60-point coasters are for moderate or several uses; and the 80-point coasters are for heavy use/business quality.
40-point coasters: Perfect for one-time usage. These can be foil-stamped to add elegance to weddings and other formal events.

60-point coasters: Economically priced and easy to customize for all types of celebrations and corporate affairs. Great for light to moderate reuse.

80-point coasters: Business quality; best for bars, restaurants, breweries and showy corporate events. These high-quality coasters are designed for longer use.
Not at this time. However, our coasters are offered in bulk quantities with low-minimum order requirements.
We offer the following imprint methods: foil stamp, pad printing, screen printing and dye sublimation.

Foil stamping is the application of metallic or pigmented foil onto the material by using a heated die. This gives an elegant look to wedding favors/supplies and other promotional products.

Pad printing involves printing the image onto a metal plate where ink is applied. A rubber stamp transfers the ink into the shape of the image and stamps it onto the material. This works well on textured surfaces.

Screen printing burns the imprint into a screen that is then placed on top of the product material as the ink is pushed through. The ink is then transferred onto the material in the shape of the image or design.

Dye sublimation involves printing an image onto transfer paper and permanently sublimating or dyeing it into the material. This process uses sublimation ink, heat and pressure.
Our foil stamping process involves the use of heat and pressure to apply different types of foil to our products. For more details, click here.
All computer monitors are calibrated differently and may not represent the actual color of the coasters you receive. We recommend that you request a sample before placing your order to ensure your satisfaction.
Yes! You can order coasters without an imprint. Just browse our blank coasters section or state “no design” in the “Special Artwork Instructions” box during the ordering process after choosing the style of coaster you want.
The minimum order amount is noted in the Quantity/Price graph on the Product Details page.
We offer free ground delivery for our business foam coasters to any location within the United States. Delivery prices on our other coasters will be shown during the check-out process.

Please let your account representative know if you need a special delivery method or have special delivery instructions. Rush delivery methods are available, if needed.
Guaranteed Delivery Dates
Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery Dates
This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.
Our coaster orders are ground delivered by United Parcel Service (UPS), the United States Postal Service (USPS) or DHL from our production facilities across the United States. All orders will ship by ground service unless an expedited method is requested by you to meet an event date. All quoted delivery charges are estimates.
Your coasters will be delivered from one of our production facilities in the U.S., depending on the item(s) you ordered.
The arrival date of your coasters order depends on several things:
  • The day and time your order and proof are approved. Your design artwork, delivery method and payment information must be approved by 12:00 noon Eastern Time.
  • The delivery location in the U.S. Standard transit time averages one to six days, depending on the location. The estimated delivery dates can be viewed on the first page of the ordering process.

Our production and delivery times are Monday through Friday, excluding holidays.

Note: After your coaster order leaves our production facility, we are no longer responsible for delivery issues. The delivery carriers, United Parcel Service (UPS), the United States Postal Service (USPS) or DHL are responsible at that point.
If your tracking number includes letters and numbers and begins with “1Z” it likely was a UPS shipment. A tracking number with all numbers, typically beginning with “94,” was probably delivered by USPS. If your tracking number starts with “93” it likely was delivered by DHL.
Yes, we accept requests for drop shipping (delivering to a location that is not your own, rather than delivering directly to an individual's address) multiple products to multiple locations. This method of delivery may incur an additional cost. You must send an Excel spreadsheet or Word document with the full ship-to addresses and specifications if you are delivering your coasters to more than one location.
Yes, you can request blind shipping for your coasters by stating the request on your order or discussing it with your sales account representative. However, we cannot fully guarantee that your coasters order will ship blind due to the process of delivering our products.
We highly recommend that you contact your account representative with any changes you wish to make to your coasters order. After your order is in production we may not be able to make new changes.
We currently are not able to ship our products to Canada but are working to change this.
We can ship coasters throughout the U.S., including to military APOs. But due to standard military regulations, we cannot guarantee when your order will arrive. We can guarantee the date the product will ship.
How do I finalize my order?
  • The production time chosen for your coasters order. Note: Our production time deadline is 12 p.m. Noon Eastern Time.
  • The delivery method and the location to be shipped.
  • The day and time your proof is approved. Be aware that production of your coasters cannot begin until your proof is approved.

*Production and delivery times are based on business days, Monday through Friday, excluding holidays.

To view the status of your order please enter your order number and the email address of the person who placed it with us.
Production time includes the period when we produce and print your products in our production facility. The time is based on business days, Monday through Friday, excluding holidays.

Your FREE artwork proof must gain approval and your payment needs to be processed by 12 p.m. Noon Eastern Time in order for production to start. The Product Details page will provide you with production time options and the estimated delivery date for your order, depending on the location to be shipped.

Check out the Product Details page for an estimated delivery date, based on the production method you chose.
The Product Details page will provide you with production time options and an estimated delivery date for your coasters order, depending on the location to be shipped.

The FREE artwork proof we will send you must be approved and payment received and processed by 12 p.m. Noon Eastern Time before production can begin on your order.
We will send you a confirmation email immediately after you place your coasters order online. Please be aware that some emails can land in junk/spam folders. We suggest you check those folders if you haven't received your confirmation email from us.

∗ This email does not indicate that your order is in production. If you did not approve your artwork during the online ordering process, you will receive a proof via email that must be approved before we can proceed with your order.
Yes! Order as many coasters as you need, as long as it is more than the lowest minimum quantity shown.
We urge you to contact your account representative for any changes to your coasters' order. After your order is in production we may not be able to accommodate new requests.
New laws now require that applicable sales tax be applied to online orders. Totally Promotional calculates sales tax at the time of purchase, in accordance with applicable state and local laws. The amount of the sales tax charged will be shown in the order confirmation sent to your email. For further information, visit the Sales Tax section in our Terms and Conditions.
We accept most major credit cards. These include American Express, Visa, MasterCard, and Discover. We also can accept purchase orders from schools, government agencies and others that have restricted payment options.
We do allow eligible customers to pay via Net 30-Day terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Manager know that you want to apply for Net 30-Day terms or pay by purchase order, and a form will be sent to you to fill out or you may access it here. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  1. Click “Approve” for the artwork
  2. Enter credit card payment information on the checkout page
  3. Click on “Place Order”

If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Manager with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.

If you choose the Pay Later option at checkout, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Manager will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.
Simply add a space(s) before and/or after your text by using the space bar on your keyboard when entering text into a specific field.
If you do not want to include a certain text field on your design, simply leave the field blank/empty.

Your design will appear exactly how you type it in the fields. You can click the "View Design" button to preview how your design will look.
Making the appearance of your text in any field smaller can be done by adding equal amounts of space before and after the specific text. You can use the space bar on your keyboard to add these spaces.

For example, if you would like the name "Kim" to be smaller in size, simply add a space before and after "Kim."

Please note that we do have a maximum character limit and minimum text size. If you exceed any of these limits, you will receive an error message.
Due to how the text conforms to fit within the available text area, you currently cannot make your text larger. If you would like your text to be larger, please click the "Add Special Request" button on the cart page and one of our talented graphic designers will alter the design accordingly and send you a proof to approve.
You can try changing your text to all capital letters, or add spaces before and/or after your text to move it to the right or left to avoid overlapping. If you still cannot get the design you love, please click the "Add Special Request" button on the cart page and one of our talented graphic designers will alter the design and send you a proof to approve.
If you would like to switch the information that you are prompted to give in the text fields, simply type the names where you want them to appear.
You cannot change and/or add any additional text fields at this time. However, you can input different text than we have labeled.
If possible, try a shorter version of your name or a nickname. For example, "Kimberly" could be shortened to "Kim." If you do not want to shorten your names or cannot get the design to work with your names, click the "Add Special Request" button on the cart page and one of our talented graphic designers will alter the design for you and send you a proof to approve.

Please note that your credit card is not charged until after you approve your proof and the order goes into production.