Color-Changing Items FAQs

Below are answers to our most common questions about our color-changing items.

TotallyPromotional.com
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way.
TotallyPromotional.com has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
The location of your imprint will depend on the product you order. For example, cup imprints are generally offered on the front and sometimes the back; sunglasses' imprints are usually placed on the temple area. The location of imprints is stated in the Product Details section for each product.
First choose the product you want, then type in the quantity, production time and shipping method you desire.

Next you will select your product and imprint color(s), and in some cases, the location of your imprint. You can upload your personal artwork or text at this time or email it at a later time. We prefer you send your artwork files in EPS, AI and PDF vector formats. We also may be able to accept JPG and PNG files. If you have a raster format (JPG and PNG), we recommend you send the highest resolution possible.
We have about 250 fonts in our Font Selection page. If you can't find the one you need, please provide us with the name of the font and we will try to locate it or search for something similar. You can send us your font after converting it to Outlines (graphics) in Adobe Illustrator or Corel Draw.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our graphic artists can help you create a design to your satisfaction.
We'd love to help! Please contact our graphic designers for FREE artwork assistance.
Totally Promotional never knowingly reproduces copyrighted or licensed material and cannot be held liable for copyright infringement. Customers must obtain a license logo release or other type of approval from the license/copyright owner before we can reproduce licensed logos, trademarks and other copyrighted material.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our graphic artists may be able to help you create a design to your satisfaction.
You will receive a FREE artwork proof via email. After you receive your FREE proof, please contact your account graphic designer to approve it or have changes made.
Our customers' artwork and designs are typically kept on file for two years.
Yes, but please note that our product prices include one artwork/imprint per order. Each design you select or submit to us will be considered a separate order, which can reduce the price break we offer on larger quantities. This policy does not apply to second-side imprints on products such as drinkware and can coolers.
For specific questions for cups, click here.
For specific questions for pencils, click here.
For specific questions for flying discs, click here.
Yes, our color-changing cups can be washed and rewashed many times. We recommend hand-washing to preserve your imprint longer.
The colors you see on your computer screen or what you print from your computer will not be the exact Pantone Matching System Color of our products or imprints because the calibration varies on all printers and monitors. To be certain you're getting the color you want, we recommend you request a sample.
Yes you can! We have "blank" color-changing cups, pencils and other items available without an imprint. If there isn't a blank option in the style you chose, simply type “no design” in the “Special Artwork Instructions” box on the Product Details page when you place your order.
The minimum amount of color-changing items we offer is displayed on the Product Details page for each item.
The estimated delivery cost will be displayed during the ordering process after you select the product(s) to customize and enter your zip code, quantity, production time and delivery methods.

If you need a specific delivery method or have special delivery instructions, please contact your personal Account Representative.
Guaranteed Delivery Dates
Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change in lieu of holidays or if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery Dates
This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.

Orders are delivered to our customers by United Parcel Service (UPS), the United States Postal Service (USPS) or DHL from our production facilities across the United States. Each color-changing product order is delivered by ground service unless you choose an expedited method.
We can accept requests for drop shipping (defined as delivering to a location that is not your own, rather delivering directly to a client or customer's location) and can ship multiple products to multiple locations. However, this process could include an additional cost. We require you to submit an Excel spreadsheet or Word document with all the ship-to addresses and specifications if you are delivering items to more than one location.
Yes, we can accept a request for blind shipping of your stuffed animals if you request this during the ordering process or discuss it with your Account Representative. However, we cannot 100 percent guarantee that your order will ship blind due to the process involved for delivering our products.
Our orders are delivered by UPS, the USPS or DHL, depending on the method chosen or the one that best suits your order. A tracking number with letters and numbers that begin with “1Z” indicates a UPS shipment. A tracking number with all numbers, typically beginning with “94,” is delivered via USPS. A tracking number that starts with “93” is likely being handled by DHL.
Totally Promotional recommends that you contact your Account Representative for any changes to your color-changing products order. After it is sent to production we may not be able to make changes.
We cannot at this time ship our products to Canada but hope to do so in the near future.
We ship our customized products throughout the country, including to military APOs. However, due to military requirements and related regulations, we cannot guarantee when your order will arrive.
You can check the status of your order, by entering your order number and the email address of the person who placed it with us.

The arrival of your color-changing order is based on,
  • the day and time the color-changing order is approved. Your artwork, payment and shipping information must be approved by 12 p.m. Noon Eastern Time before processing can start.
  • the shipping address. The estimated transit time is one to six days. The approximate shipping and delivery date will be shown on the product page.

Our production and shipping times are based on business days, Monday through Friday, except holidays.

∗Please note: After it exits our production facility it becomes the responsibility of shipping carriers United Parcel Service (UPS), the United States Postal Service (USPS) or DHL.
Production time is the amount of time it takes to produce and imprint your color-changing products in our facility on standard business days, Monday through Friday, excluding holidays.

Your FREE artwork proof must be approved by you and your payment processed by 12 p.m. Noon Eastern Time, Monday through Friday, before production can begin on your color-changing order. The Product Details page will show production time options and an estimated shipping date.
Your confirmation email will arrive shortly after placing your online order. Please note that some email messages can land in junk/spam folders. We suggest that you periodically check those folders if your confirmation email hasn't arrived in a reasonable time.
Yes! We urge you to order the exact amount of items you need as long as it is above the lowest minimum quantity shown
It is best if you contact your account representative for any changes to your order. After it is in production we may not be able to make changes.
Some of our color-changing items do not include a set-up charge and others do, depending on the complexity of the process. None of our blank color-changing products include a set-up charge. The Product Details page will state if a set-up charge is included in the price.

A set-up charge is the cost associated with creating a screen, plate or other fixture used to imprint your name, logo or artwork on a product.
New laws now require that applicable sales tax be applied to online orders. Totally Promotional calculates sales tax at the time of purchase, in accordance with applicable state and local laws. The amount of the sales tax charged will be shown in the order confirmation sent to your email. For further information, visit the Sales Tax section in our Terms and Conditions.
We gladly accept Visa, American Express, Mastercard and Discover. We also accept purchase orders from educational facilities, government agencies and others who have restricted payment options available.
We do allow eligible customers to pay via Net 30-Day terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Manager know that you want to apply for Net 30-Day terms or pay by purchase order, and a form will be sent to you to fill out or you may access it here. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  1. Click “Approve” for the artwork
  2. Enter credit card payment information on the checkout page
  3. Click on “Place Order”

If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Manager with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.

If you choose the Pay Later option at checkout, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Manager will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.