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Promotional Products TotallyPromotional.com
No minimum purchase necessary, applies to piece price only. Coupon code is not valid on blank, closeout or sale items. Not valid with other coupon codes or on orders already placed. Valid through Sunday, March 3, 2019 (11:59 PM ET).
15% Off Independence Day Bag Sale
No minimum purchase necessary. Valid on any of our bag products. Not available with other coupon codes or current pending orders, sale applies to piece price only, limit one per customer. Valid through Thursday, July 5, 2018 (11:59 PM ET).

Coolers FAQs

Frequently asked questions to answer everything you need to know about ordering coolers!

  • General Information

    + Contact Us

    + Terms and Conditions

    + Promotional Codes and Offers

    + Military and Charitable Discounts

    + Product Samples

  • Design and Artwork Questions

    + How do I create a design on my coolers?

    + Do I have the option to make changes to your design template?

    + What is an “imprint”?

    + How does your Design Ideas Tool work when ordering coolers?

    + How do I send you artwork to place on my coolers?

    + Do you have fonts I can use to create my coolers design?

    + Can you help me with the artwork for my coolers?

    + Can I use copyrighted or licensed material for my coolers imprint?

    + What do you mean by Pantone Matching System Colors?

    + Can I get a proof for my coolers' design?

    + Will my coolers artwork be kept on file for future orders?

    + Can I use multiple artwork designs for my cooler order?

  • Product Questions

    + What types of material are used to make your coolers?

    + How much will my cooler hold?

    + How do I clean your coolers?

    + Can I order multiple cooler colors in my order?

    + What type of process do you use to imprint on your coolers?

    + Will the colors I see on my computer screen be the exact shade as the coolers I select?

    + What is the size range of your coolers?

    + How many colors can I use for my coolers imprint?

    + Can I order coolers without an imprint?

    + Do your 6-pack coolers hold a 6-pack of cans and bottles?

    + How long will ice last in your coolers?

    + What is the minimum amount of coolers I can order?

  • Delivery Questions

    + How much will the delivery cost be for my coolers order?

    + What are Estimated Delivery Dates and Guaranteed Delivery Dates?

    + How will my coolers order be delivered to me?

    + Where will my coolers be delivered from?

    + Do you drop ship your products?

    + Do you offer to blind ship coolers?

    + How can I tell if my coolers were delivered by United Parcel Service (UPS), the United States Postal Service (USPS) or DHL?

    + Can I change the delivery address or delivery time for my coolers?

    + Do you ship coolers to Canada?

    + Do you ship your coolers to Army Post Offices?

  • Order Questions

    + When will my coolers order arrive?

    + What does production time for my coolers mean and how long will it take?

    + When will I receive a confirmation email for my coolers?

    + What is the status of my coolers order?

    + Can someone help me to place my order?

    + How do I make a change to my coolers order?

    + What do you mean by set-up charges?

    + Will I be charged sales tax for the products I purchase online from Totally Promotional?

    + Which credit cards do you accept?

    + Can I pay via NET-30 Terms or a purchase order?

    + How do I finalize my order?

    + Can I order different amounts than those listed in your Quantity/Price graph in the ordering process?

  • How to Use the Customize A Design Option

    + How do I move my text left or right?

    + How do I delete a text field from my design?

    + How do I make my text smaller?

    + How do I make my text larger?

    + What can I do if my text is overlapping the design or another text field?

    + What can I do if I want my names or other text switched in two of your text fields?

    + How can I change a text field or add an additional text field?

    + What can I do if my names do not fit in the design or they size down too small?