Coolers FAQs

Frequently asked questions to answer everything you need to know about ordering coolers!
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way. has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
Start by choosing a cooler, then select the quantity and production time. Fill in your zip code, shipping method, product color and imprint color. You can then upload the text or image you want to use or describe it in the "Special Artwork Instruction" box and one of our graphic designers can help create it. If you'd like, you may email your artwork later.

The artwork files we prefer to receive are EPS, AI and PDF vector formats. We may be able to accept JPG and PNG files but require the highest resolution possible.
Yes, but only if it states “Design Ideas Available” during the ordering process. If you want to make changes to the design you will be asked to note them in the “Add Special Request” section of the cart page at checkout.
The imprint for your coolers is the logo, design or text you want printed on it. You can select an image from our Design Ideas gallery or send us your own artwork.
Our Design Ideas Tool is a gallery of templates that can be customized with your names, dates, events, etc. Just choose a category to browse, select a design, enter your information into the appropriate fields and preview the image. The Design Ideas Tool is not available for use on all items.
You will be given the option to submit your own artwork after choosing a product, selecting a quantity, typing in your zip code and picking out your product and imprint color(s).

You may upload your unique coolers design in the "Upload Artwork/Additional Information" section on the Product Details page or just email us your artwork. We require EPS, AI, PDF, JPG and PNG vector file formats in the highest resolution file available. If your resolution is too low to convert, we may have to redraw your artwork; additional charges could incur. Converting or redrawing your artwork could also extend our production time. Our creative staff can typeset text and create simple artwork for free.
>Yes, we have a gallery of about 250 fonts in our online Font Selection section. You also have the option of sending us your own fonts after converting them to outlines (graphics) in Adobe Illustrator or Corel Draw. Not all of our fonts are shown in our extensive library. Feel free to submit the name of a font you want and we will use it if we have it or search for a close match.
Our graphic artists will gladly answer your questions and provide you with art advice at no cost.
We will never knowingly reproduce copyrighted or licensed material and will not accept any liability for copyright infringement when producing any orders. It is the customers' responsibility to obtain proper permission for the reproduction of all logos, trademarks and copyrighted material.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our graphic artists can help you create a design to your satisfaction.
The Pantone Matching System is a standardized color reproduction method that fairly accurately creates individual colors. Each PMS Color relates to a number and is more accurate for logos and branding.
Yes, you can and it is FREE. A proof will be sent to you via email. After you get your FREE proof, contact your graphic artist to approve your design or have changes made to your satisfaction.
We generally keep customer artwork and designs on file for about two years.
Yes, but please note that our product prices include one artwork/imprint per order. Each design you select or submit to us will be considered a separate order, which can reduce the price break we offer on larger quantities. This policy does not apply to second-side imprints on products such as drinkware and can coolers.
Our coolers are made with several different types of materials such as polyester, non-woven polypropylene, nylon and poly-canvas. Please refer to the Product Details page for the specific materials used for each item.
Our coolers come in many sizes and shapes and will hold varying amounts depending on the style you choose.
We recommend you use mild soap and water to clean the inside and outside of your coolers. For stubborn stains, look for cleaning solutions that state they are safe to use with the specific materials/fabric of your cooler.
Yes, you can choose up to four product colors when ordering the required minimum quantity of coolers for the style you select.
Most of our coolers are imprinted with a screen print process.
The colors you see on your computer screen or that you print will not display the exact Pantone Matching System Color of our products or imprints because calibration can differ on all printers and monitors. If you are unsure of your color choice, you might want to request a sample.
Our smallest cooler bags measure about 6x8x6 inches, such as The Commuter Lunch Cooler. Our largest is the 30-Can Rolling Cooler Bag, which measures 19x13.25x8 inches.
We currently offer 1-color imprints on our coolers. However, you can choose from a popular selection of colors for your name or logo imprint.
Yes. We offer several blank coolers. You can type “no design” in the “Special Artwork Instructions” box on the Product Details page when you place your coolers order. Your cost will be adjusted to reflect our blank pricing, which excludes a set-up charge.

You also can click here for our extensive selection of our Blank Outdoor & Wellness items.
Our 6-pack coolers are designed to hold six cans, not six bottles, but some styles are roomier and may be more accommodating. Please check the measurements on the Product Details page for specific sizes.
The amount of time that ice will remain in your cooler depends on several factors. Ice melts quicker if the cooler is opened and closed frequently. Also, a more densely packed cooler with less air inside will keep ice intact longer.
The minimum amount of coolers you can order varies for each item. Please check the Product Details page for specific information.
The estimated delivery cost for your coolers can be found on the first page of your order. Just choose the item you wish to customize and enter the quantity and your zip code. Various delivery methods and costs will be displayed.

We urge you to contact your account representative if you need a special delivery method or have specific delivery instructions for your coolers. Free ground delivery within the Continental United States is noted on select items on our website.

  • Guaranteed Delivery Dates
  • Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change in lieu of holidays or if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.
  • Estimated Delivery Dates
  • This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.
All of our promotional product orders are ground delivered by United Parcel Service (UPS), the United States Postal Service (USPS) or DHL unless an expedited method is requested for a special event date.
We have production facilities across the United States. The location from which your coolers will be delivered depends on your specific order.
Yes, we accept requests for drop shipping (delivering to a location that is not your own location, ex., delivering directly to a client or customer's location) and are able to ship multiple products to multiple locations. This method, however, can include an additional cost. We require that you send an Excel spreadsheet or Word document with the full ship-to addresses and specifications if you are delivering items to more than one location.
Yes, we will accept requests for blind shipping if you include the information with your order or discuss it with your sales account representative. But we cannot 100 percent guarantee that your coolers order will ship blind due to the process involved for delivering our products..
We ship our coolers by UPS, the USPS or DHL, depending on the delivery method you choose or the one best suited for your order. A tracking number with letters and numbers that generally begins with “1Z,” indicates a UPS shipment. A tracking number with all numbers, typically beginning with “94,” was delivered via the USPS. A tracking number beginning with “93” is likely from DHL.
We urge you to let your account representative know immediately of any changes to your coolers order. After your order begins production we may not be able to accommodate such requests.
We cannot at this time ship our coolers to Canada but are working to change this..
We ship coolers throughout the U.S., including to military APOs, but cannot guarantee when your order will arrive due to military requirements and regulations. We can guaranteed when your coolers order will leave our production facility.
You can find out the status of your order by entering your coolers order number and the email address of the individual who placed it.

The arrival date of your coolers order depends on several factors:
  • The day/time of approval. Your chosen artwork, shipping method and payment information must be approved by 12 p.m. Noon Eastern Time.
  • The shipping location within the U.S. Transit times vary and typically are one to six days. The shipping and delivery dates are estimated and can be found on the product page.

Totally Promotional's production and shipping times occur on business days, Monday through Friday, excluding holidays.

Note: Once it leaves our production facility all liability falls on shipping carriers United Parcel Service (UPS), the United States Postal Service (USPS) or DHL.
The production period is the time it takes to produce and print your coolers order during our stated business days (Monday through Friday, excluding holidays).

Your personal artwork proof must be approved and your payment processed by 12 p.m. Noon Eastern Time before production can begin on your coolers order. The Product Details page displays current options for production times and an estimated shipping date for specific orders.
You will receive a confirmation email soon after placing your online coolers order. Please note that email messages can land in junk/spam folders. We recommend you check those folders if you haven't received your confirmation email in a reasonable period.

Note: This email is not a confirmation that your order has arrived in production. If you did not approve your artwork during the online process, you will receive a proof via email that you must approve before we can continue with your order.
In order to check the status of your order you must enter your coolers order number and the email address of the person who placed the order with us.
Please contact your personal account representative for any changes you'd like to make. After your order arrives in production we may not be able to accommodate requested changes.
A set-up charge is the cost related to setting up a screen, plate or other fixture to imprint your name, logo or artwork on a product. We do not charge set-up fees for every customized product we sell. The product information page for each item states whether a set-up charge is included in the price.
New laws now require that applicable sales tax be applied to online orders. Totally Promotional calculates sales tax at the time of purchase, in accordance with applicable state and local laws. The amount of the sales tax charged will be shown in the order confirmation sent to your email. For further information, visit the Sales Tax section in our Terms and Conditions.
Totally Promotional accepts most major credit cards. They are American Express, MasterCard, Visa and Discover. We also accept purchase orders from organizations or businesses with restricted payment options.
We do allow eligible customers to pay via Net 30-Day terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Manager know that you want to apply for Net 30-Day terms or pay by purchase order, and a form will be sent to you to fill out or you may access it here. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  1. Click “Approve” for the artwork
  2. Enter credit card payment information on the checkout page
  3. Click on “Place Order”

If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Manager with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.

If you choose the Pay Later option at checkout, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Manager will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.
Yes! You can order the exact amount you need as long as it is above the lowest minimum quantity shown.
Simply add a space(s) before and/or after your text by using the space bar on your keyboard when entering text into a specific field.
If you do not want to include a certain text field on your design, simply leave the field blank/empty.

Your design will appear exactly how you type it in the fields. You can click the "View Design" button to preview how your design will look.
Making the appearance of your text in any field smaller can be done by adding equal amounts of space before and after the specific text. You can use the space bar on your keyboard to add these spaces.

For example, if you would like the name "Kim" to be smaller in size, simply add a space before and after "Kim."

Please note that we do have a maximum character limit and minimum text size. If you exceed any of these limits, you will receive an error message.
Due to how the text conforms to fit within the available text area, you currently cannot make your text larger. If you would like your text to be larger, please note this as a special request and one of our talented graphic designers will make the adjustment and send you a proof to approve.
You can try changing your text to all capital letters, or add spaces before and/or after your text to move it to the right or left to avoid overlapping. If you still cannot get the design you love, please describe the desired changes as a special request and one of our graphic designers will adjust it for you and send you a proof to approve.
If you would like to switch the information that you are prompted to give in the text fields, simply type the names where you want them to appear.
You cannot change and/or add any additional text fields at this time. However, you can input different text than we have labeled.
If possible, try a shorter version of your name or a nickname. For example, "Kimberly" could be shortened to "Kim." If you do not want to shorten your names or cannot get the design to work with your names, describe your desired design changes as a special request in the order process and one of our graphic artists will make the adjustment and send you a proof to approve.

Please note that your credit card is not charged until after you approve your proof and the order goes into production.