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10% OFF SITE-WIDE SALE! PROMO CODE: TENTP SEE DETAILS
10% OFF SITE-WIDE SALE
No minimum purchase necessary. Coupon code is not valid on blank, closeout or sale items. Not available with other coupon codes or current pending orders, sale applies to piece price only, limit one per customer.
15% Off Independence Day Bag Sale
No minimum purchase necessary. Valid on any of our bag products. Not available with other coupon codes or current pending orders, sale applies to piece price only, limit one per customer. Valid through Thursday, July 5, 2018 (11:59 PM ET).

Drinkware FAQs

Have questions about our drinkware? See below for answers to our most common questions about our stadium cups, plastic cups, styrofoam cups, and more!

  • General Information

    + Contact Us

    + Terms and Conditions

    + Promotional Codes and Offers

    + Military and Charitable Discounts

    + Product Samples

  • Design and Artwork Questions

    + How do I design my cups/tumblers?

    + Can I make changes to your design template for my drinkware order?

    + What are the requirements for submitting my own artwork for drinkware products?

    + How do I send in a design for my cups order?

    + What fonts can I choose for my cup/tumbler design?

    + Can I get help with my drinkware artwork?

    + Can you explain your Design Ideas Tool?

    + Can I get a wedding design on your drinkware items?

    + What is the difference between Pantone Matching System Colors and CMYK?

    + Can I use copyrighted or licensed material?

    + Can I get a proof of the cups/tumblers I ordered?

    + Can I see my cup or tumbler proof in a different color?

    + Will you keep my artwork on file?

    + How will my artwork appear on a frosted cup?

    + How will my colors look when printed?/ Which colors will look good together?

    + Can I color-match ink and imprint color?

    + Can I use multiple artwork designs for my drinkware order?

  • Product Questions

    + Are the cups and tumblers dishwasher safe?

    + Are your plastic cups/tumblers BPA (bisphenol-A) free?

    + What does "double-wall construction" mean for your tumblers?

    + Are stainless steel traveling tumblers better than ceramic ones?

    + Do you have tumblers that are spill-proof?

    + How much will my cup/tumbler hold?

    + How do I order multiple colors of cups or tumblers?

    + What are set-up and run charges?

    + What do you mean by “imprinted” cups and tumblers?

    + What are the printing processes used to imprint on drinkware?

    + What are the differences between 1-color and Vivid Color (full-color) stadium cups?

    + Can I get cups and tumblers with multiple color imprints?

    + Will the colors on my drinkware be the exact shade as I see on my screen?

    + Can you match the color I need for my cups or tumblers?

    + Can I color-match between products?

    + When will my mood cups turn color?

    + Can I order a blank cup or tumbler?

    + Is there a minimum amount of cups or tumblers that I can order?

    + Why did my cup/tumbler order arrive with minor scratches and rub marks?

    + How do I know which lids go with the cups/tumblers I'm ordering?

    + What are your lids and straws made of?

    + What are the sizes of your straws?

    + Are your sport and water bottles insulated?

    + What types of materials are used to make your sport and water bottles?

    + Are your sport and water bottles recyclable?

    + How should I clean my sport and water bottles?

    + What are the minimum amount of sport and water bottles I can buy?

    + Can your sport and water bottles keep liquids hot?

    + What sizes do you offer for sport and water bottles?

  • Delivery Questions

    + How much is the delivery cost for my cup/tumbler order?

    + What are Estimated Delivery Dates and Guaranteed Delivery Dates?

    + How is my drinkware order delivered?

    + Where will my drinkware order be delivered from?

    + When will I receive my order?

    + How can I tell if my order was delivered by United Parcel Service (UPS), the United States Postal Service (USPS) or DHL?

    + Can I request drop shipping?

    + Can I request blind shipping?

    + How can I change my delivery address address?

    + How can I change my delivery time?

    + Do you ship cup orders to Canada?

    + Do you ship cups to Army Post Offices?

  • Order Questions

    + What is the status of my drinkware order?

    + What does production time mean and how long will it take?

    + When can I expect a confirmation email?

    + How can I obtain help with my drinkware order?

    + Can I make a change to my drinkware order?

    + Will I be charged sales tax for the products I purchase online from Totally Promotional?

    + Which credit cards do you accept?

    + Can I pay via NET-30 Terms or a purchase order?

    + How do I finalize my order?

    + Can I order different amounts than those listed in your Quantity/Price graph in the ordering process?

  • How to Use the Customize A Design Option

    + How do I move my text left or right?

    + How do I delete a text field from my design?

    + How do I make my text smaller?

    + How do I make my text larger?

    + What can I do if my text is overlapping the design or another text field?

    + What can I do if I want my names or other text switched in two of your text fields?

    + How can I change a text field or add an additional text field?

    + What can I do if my names do not fit in the design or they size down too small?