Drinkware FAQs

Have questions about our drinkware? See below for answers to our most common questions about our stadium cups, plastic cups, styrofoam cups, and more!

TotallyPromotional.com
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way.
TotallyPromotional.com has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
Begin your order by choosing a product, the quantity and desired production time before inserting your zip code and selecting a shipping method. Then choose your product color and imprint color. Next, choose to customize your product with a design from our gallery of custom-designed artwork, or email your artwork at a later time. You also can describe to us your design idea in the "Special Artwork Instruction" box and one of our talented Graphic Designers will help you create it. For artwork files, we prefer EPS, AI and PDF vector formats, however, we can sometimes accept JPG and PNG files. If you are sending a raster format (JPG and PNG), please send the highest resolution possible if vector is not available.

If you cannot upload your artwork, simply email your artwork. Our Account Representatives are trained Graphic Designers who can review and discuss your order requirements.
Yes. Just specify the changes you would like to make for your drinkware design in the “Add Special Request” section on the cart page when you go to checkout.
We prefer to receive vector files for your artwork, including EPS, AI, PSD or PDF formats. If none of those files are available, please send us the highest resolution file you have. Production requires at least 150 dots per inch at print size. If your art file resolution is too low to convert, your artwork may need to be redrawn, which may include additional charges depending on the complexity of the design. Converting or redrawing artwork also may add extra time to production. We can typeset text and create simple artwork at no charge.
You can upload your own design or art to us in the "Upload Artwork/Additional Information" section on the product details page of the order form or email us your artwork. We accept file formats EPS, AI, PDF, JPG and PNG. Please send the highest resolution file you have available.

Note: Customers are responsible for obtaining proper permission for reproduction of logos, trademarks and copyrighted material.
We have about 250 fonts to choose from in our Font Selection. If you want to use your own fonts, you must first convert them to outlines (graphics) in programs such as Adobe Illustrator or Corel Draw before sending to us. Not all of our fonts are listed in our library; you can submit a font name and we will use it if we have it or search for something similar.
Please browse our drinkware artwork tips if you need help. Our graphic designers are also available to provide free assistance.
The Pantone Matching System is a standardized color reproduction system that provides a more accurate shade for specific colors. Each PMS color corresponds to a number and is more precise for logos and branding.

CMYK is a four-color process that uses ink from the primary colors of cyan, magenta, yellow and black in layers to form your color. CMYK works best for multiple-colored imprints such as photographs.
We do not knowingly reproduce copyrighted material and cannot accept any liability for copyright infringement when producing your order. Customers are responsible for obtaining proper permission for reproduction of logos, trademarks and copyrighted material.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our Graphic Designers can help you create a design to your satisfaction.
Yes. A FREE proof will be sent to you via email. After you receive your proof, please contact your Graphic Designer to approve your design or have changes made to your satisfaction.
You can work with your Graphic Designer to change the item color or imprint color(s) on your proof.

Note: Due to variations and settings in computer monitors, the actual item and imprint color(s) may be slightly different than what you see on your computer screen.
We generally keep artwork/designs on file for approximately two years.
Because of the textured wall of the frosted cup, the artwork may appear slightly fuzzy near the edges. We recommend the artwork be less intricate to minimize the issue.
The product color and imprint color with the highest contrast are generally best (for example, a black cup with a white imprint color), but that can vary for the individual products we offer. When selecting an imprint color, we provide a Low Contrast Color Chart that will display the imprint colors that are not recommended with your product color choice.
We do not offer color-matching for our imprint colors, but we do have a wide variety of popular colors and will do our best to find the closest, best-looking match for you.
Yes, but please note that our product prices include one artwork/imprint per order. Each design you select or submit to us will be considered a separate order, which can reduce the price break we offer on larger quantities. This policy does not apply to second-side imprints on products such as drinkware and can coolers.
Most of our drinkware is top-rack, dishwasher safe unless specified in the Product Details section or on the product. However, putting printed drinkware in the dishwasher may over time weaken the imprint or cause other damage. We recommend hand washing the drinkware to preserve the imprint and promote overall longevity.
Nearly all our plastic drinkware is BPA-free. The BPA-free designation is noted on the product details page for each item. Our plastic cups are also made in an FDA-approved facility and are lead-free.
Double-wall construction means our tumblers have outer and inner walls made of stainless steel or food-grade plastic. An empty space or an FDA-approved insulation fills the space between the walls to keep hot foods hot and cold foods cold for several hours.
Stainless steel tumblers are lighter than ceramic ones so they are easier to transport. They also fit more easily into drink holders inside vehicles. Unlike ceramic, stainless steel tumblers do not absorb odors or flavors, won't shatter when dropped and are easy to clean.
Yes we do! Many of our tumblers have twist-lock lid closures with snap-top designs and are leak-proof. These features are noted in the Product Details section for each item.
All of our drinkware is measured to the brim so, for example, a 12-oz. beverage will completely fill a 12-oz. cup or tumbler, almost overflowing. If you are looking to fill your drinkware with, for example, a 12-oz. beverage, we recommend the 16-oz. cup or tumbler to avoid overflow. The product size (capacity and dimensions) is listed on each product detail page.
Simply choose the number of drinkware items you wish to order; the minimum amount you can order is listed on the product detail page for every item. Checkmark the various product colors you want; the maximum number of colors you can order is four product colors. No additional charges are applied when ordering multiple product colors of the same item if they all have identical artwork and imprint color. You will receive the price break for the total quantity you order.
A set-up charge is the cost associated with creating a screen, plate or other fixture used to imprint your name, logo or artwork on a product.

Because the size of the area where the design is placed can vary on each product (ex., bag vs. lip balm), new screens, plates or fixtures sometimes must be created for the same design/logo and separate set-up charges can occur.

We do not charge set-up fees for every customized product we produce. The product information page for each item states whether a set-up charge is included in the price.

A run charge is included in the production of 2- and 3-color drinkware due to the repetitive labor involved to create multiple colors on the same product.
An "imprint" is the design, logo, print or text that is printed on your product. You can choose a design from our Design Ideas gallery of professionally designed templates, or provide your own artwork design.
For drinkware, glassware and barware, we use screen printing, pad printing and a heat-transfer decal printing method. Our printing processes are chosen based on what will best adhere to the surface of the product, as well as the size of the product.
One-color stadium cups are screen printed with a single imprint color. Stadium cups with Vivid Color — a process that combines multiple colors for a standout effect! — are imprinted with multiple colors using a heat-transfer decal printing method. The color of the cup is not included in the imprint color count.
Yes, you can order multiple color imprints depending on the drinkware item that you are ordering. Some are available with a 1-color imprint; others are offered with Vivid Color imprints. Please see the item’s product details page for additional information. Our Vivid Color process combines multiple colors to give your imprint that “wow” effect!
The color that appears on your computer monitor or on a copy that you print will not give you the exact Pantone Matching System Color of our products or imprint because all printers and monitors are calibrated differently. If you are unsure of the color, please request a sample.
All of our products and imprint colors are offered in a wide variety of colors. Unfortunately, we cannot provide an exact Pantone Matching System Color match on our 1-color imprint items. However, you may view our Vivid Color imprint items if you wish to have your colors matched more closely. Vivid Color is the multiple-color process we use for imprinting.
Unfortunately, we cannot guarantee color-matching from one product to another or from product to imprint color due to the various printers and printing methods per product. We recommend that you request a sample.
The cup will display a slightly tinted color until a cold beverage is placed inside. The color you choose will then become more prominent.
Yes. You can order most of our items without an imprint. Simply type "no design" in the "Special Artwork Instructions" box on the product details page when you place your order. A Customer Service agent will adjust your quote to reflect our blank pricing, which does not include a set-up charge.

You also can browse through our Blank Cup section.
The minimum order quantity is noted on the Product Details page for each product.
Very slight scuffs occasionally occur due to transportation and packaging; our products pass through several hands before they get to you. The drinkware may rub against each other during transit and can create such marks. This is not considered a defect.
Information about matching lids can be found in the product description section for the applicable drinkware item. Information on matching drinkware also is available in the product description section for each lid.
Our lids are made of either polypropylene or polystyrene materials. Polypropylene is exceptionally rugged and unbreakable, and can withstand extreme temperatures. Polystyrene has a more brittle texture and is mainly used for disposable, not reusable, items.
We offer 7”, 9” and 12” corrugated whistle straws, as well as 10.25” and 7.75” translucent straws that are individually wrapped in a sleeve.
Several of our sport and water bottles are insulated. Please read the Product Details section for each item.
Our bottles are made of plastic or metal, depending on the style you choose. All of our bottles meet FDA requirements and many are BPA-free.
Several of our bottles can be recycled when no longer needed.
Our sports bottles are top-rack, dishwasher safe. To help preserve your imprint for a longer period of time, we suggest handwashing your bottles. For more information, visit our Totally Inspired Blog.
The minimum quantities vary for each style of bottles you order. The minimum amount required to purchase ranges from 12-200.
Our metal bottles can keep liquids hot for a period of time.
We offer a variety of bottle sizes ranging from 12-64 ounces.
We do not recommend putting hot beverages of any kind in our glassware.
We do not recommend placing any of our glass products in the microwave.
Our smallest glassware item is the 1.75-oz. shot glass; our largest is the 64-oz. Growler.
We recommend you use mild soap and water to clean the inside and outside of your ceramic mugs. For stubborn stains, look for cleaning solutions that are safe to use with ceramic products. Repeatedly placing customized ceramic mugs in a dishwasher may fade your imprint.
Yes, it is safe to place your ceramic mugs in the microwave to heat up coffee or other beverages. But please be careful when removing the heated mug from the microwave.
We use dye sublimation and a silk-screen printing process to expertly imprint your artwork on the mugs you order.
Our ceramic mug sizes range from a small 3-ounce espresso mug to a thirst-quenching 18-ounce mug! You’re sure to find a size that works for you!
Due to the glazing process, firing temperatures and other factors involved with creating ceramic items, you may notice slight variations or imperfections in the overall appearance and color of your mugs. These are not considered flaws or imperfections; they are acceptable industry standards.
The estimated delivery cost is shown on the first page of your order. Click on the item you would like to customize, enter the quantity you wish to order and your zip code. You will then see the various delivery methods and costs available.

Please let your Account Representative know if you need a special delivery method or have special delivery instructions for your order. Our free ground delivery service applies to select items featured on our website (labeled with the free delivery icon) and includes delivery to locations in the Continental United States.
Guaranteed Delivery Dates
Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change in lieu of holidays or if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery Dates
This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.
Orders are delivered via United Parcel Service (UPS), the United States Postal Service (USPS) or DHL. Our production facilities are located throughout the United States and all orders ship via ground service unless an expedited method is chosen or requested to meet an event date. All quoted delivery costs are estimated and may vary.
Our production facilities can be found across the United States. The facility your order will be delivered from depends on the items you ordered.
The arrival date of your order is based on a few factors:
  • The day and time that your order is approved. Your artwork, chosen delivery method and payment information must be approved by our deadline of 12:00 noon Eastern Time each business day.
  • The delivery location. The estimated transit time is one to six days. (Please see the estimated delivery date and delivery date on the product page.)

Production and delivery times are based on business days.

Note: Once your order leaves our production facility, we are no longer responsible for delivery mishaps. That responsibility falls on the delivery carrier, United Parcel Service (UPS) , the United States Postal Service (USPS) or DHL.
We ship our products by UPS, the USPS and DHL, depending on the method you choose or the one that is best suited for your order. A tracking number with letters and numbers and generally begins with “1Z” indicates a UPS shipment. A tracking number with all numbers that typically begins with “94” is delivered by USPS. A tracking number that begins with “93” is likely handled by DHL.
Yes, we can take requests for drop shipping (delivering to a location that is not your own, ex., delivering directly to a client or customer's location) and we can ship multiple products to multiple locations. This may incur an additional cost. We require you send an Excel spreadsheet or Word document with the full ship-to addresses and specifications if products are being delivered to more than one location.
Yes, we can accept requests for blind shipping if you indicate this on your order or discuss it with your Account Representative. However, we cannot 100 percent guarantee that your order will ship blind due to the process of delivering our products.
You should contact your Account Representative for any changes to your order. Once your order is in production we may not be able to accommodate your request.
You should contact your Account Representative if you need to make changes to your order. After your order is in production we might not be able to fulfill your request.
Unfortunately, we cannot ship orders to Canada at this time but are working to change this in the future.
We ship throughout the U.S., including to military APOs. Due to military requirements and regulations, we cannot guarantee when orders will be received but can guarantee the date the product will ship.
The arrival date of your drinkware order is based on several factors:
  • The production time chosen. (Our production time cutoff is 12 p.m. Noon Eastern Time.)
  • The order method and destination chosen.
  • The day and time your proof is approved. Production cannot begin until your proof is approved.

To check the status of your order, enter your order number and the email address of the person who placed the order.

* Please note that production and order times are based on business days.
Production time is the period it takes to produce and print your drinkware order in our production facility, based on business days, Monday through Friday, excluding holidays.

Your FREE artwork proof must be approved and your payment processed before 12 p.m. Noon Eastern Time in order for production to get started. The Product Details page will provide you with our current production time options and the estimated order date for your order, depending on the location to be shipped.
You will receive a confirmation email immediately after placing your order online. Note that email messages can land in junk/spam folders so please be sure to check those folders if you haven't received your confirmation email.

Note: This email is not considered a confirmation that your order is in production. If you did not approve your order online, you will receive a proof via email that you must approve before we can proceed with your order.
You should contact your account representative for any changes to your order. You can make multiple changes to your order during the proofing stage. After your order is in production we may not be able to accommodate your request.
New laws now require that applicable sales tax be applied to online orders. Totally Promotional calculates sales tax at the time of purchase, in accordance with applicable state and local laws. The amount of the sales tax charged will be shown in the order confirmation sent to your email. For further information, visit the Sales Tax section in our Terms and Conditions.
We accept most major credit cards including American Express, Visa, MasterCard and Discover. Totally Promotional also accepts purchase orders from government agencies, schools and other organizations that have restricted payment options.
We do allow eligible customers to pay via Net 30-Day terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Manager know that you want to apply for Net 30-Day terms or pay by purchase order, and a form will be sent to you to fill out or you may access it here. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  1. Click “Approve” for the artwork
  2. Enter credit card payment information on the checkout page
  3. Click on “Place Order”

If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Manager with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.

If you choose the Pay Later option at checkout, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Manager will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.
Yes! You can order the exact amount you need as long as it is above the lowest minimum quantity shown.
If your glassware/barware is damaged upon arrival, please contact us for instructions on how to proceed.
Simply add a space(s) before and/or after your text by using the space bar on your keyboard when entering text into a specific field.
If you do not want to include a certain text field on your design, simply leave the field blank/empty.

Your design will appear exactly how you type it in the fields. You can click the "View Design" button to preview how your design will look.
Making the appearance of your text in any field smaller can be done by adding equal amounts of space before and after the specific text. You can use the space bar on your keyboard to add these spaces.

For example, if you would like the name "Kim" to be smaller in size, simply add a space before and after "Kim."

Please note that we do have a maximum character limit and minimum text size. If you exceed any of these limits, you will receive an error message.
Due to how the text conforms to fit within the available text area, you currently cannot make your text larger. If you would like your text to be larger, please click the "Add Special Request" button on the cart page and one of our talented graphic designers will alter the design accordingly and send you a proof to approve.
You can try changing your text to all capital letters, or add spaces before and/or after your text to move it to the right or left to avoid overlapping. If you still cannot get the design you love, please click the "Add Special Request" button on the cart page and one of our talented graphic designers will alter the design and send you a proof to approve.
If you would like to switch the information that you are prompted to give in the text fields, simply type the names where you want them to appear.
You cannot change and/or add any additional text fields at this time. However, you can input different text than we have labeled.
If possible, try a shorter version of your name or a nickname. For example, "Kimberly" could be shortened to "Kim." If you do not want to shorten your names or cannot get the design to work with your names, click the "Add Special Request" button on the cart page and one of our talented graphic designers will alter the design for you and send you a proof to approve.

Please note that your credit card is not charged until after you approve your proof and the order goes into production.