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Flying Discs FAQs

Frequently asked questions to answer everything you need to know about ordering flying discs!

TotallyPromotional.com
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way.
TotallyPromotional.com has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
Start by choosing the product, the quantity and the desired production time. Then insert your zip code and a shipping method. Next, choose your product color and imprint color. Now you can upload your personal text or image to customize your flying discs or email your artwork to us at a later time. If you'd rather, you can describe your design idea in the "Special Artwork Instruction" box and one of our expert graphic designers will help you create it. If you're sending artwork files, we prefer to receive EPS, AI and PDF vector formats, although we can sometimes accept JPG and PNG files. If you wish to send a raster format (JPG and PNG), please send the highest resolution possible.
Yes, you can. Just indicate the changes you would like to make for your flying discs design in the “Add Special Request” section on the cart page when you reach checkout.
We prefer you send your artwork in vector files, including EPS, AI, PSD or PDF formats. If those files are not available, please send us the highest resolution file available. Our production requires at least 150 dots per inch at print size. If your art resolution is too low to convert, your artwork may have to be redrawn, which could prompt additional charges depending on the complexity of the design. Converting or redrawing artwork also can mean additional time in production. If you desire, we can typeset text and create simple artwork at no charge.
You can upload your flying discs design or art to us in the "Upload Artwork/Additional Information" section on the Product Details page of the order form, or email us your artwork. We gladly accept file formats EPS, AI, PDF, JPG and PNG in the highest resolution file available.

Warning: It is the customers' responsibility to obtain proper permission for the reproduction of logos, trademarks and copyrighted material.
We have about 250 fonts to choose in our Font Selection. If you'd rather use your own fonts, please convert them to outlines (graphics) in programs such as Adobe Illustrator or Corel Draw before sending them to us. Not all of our fonts are included in our online library. If you wish to submit a font name, we will use it if we have it or search for something similar.
Yes, we can provide free expert art advice from one of our graphic artists.
The Pantone Matching System is a standardized color reproduction system that provides an accurate shade for specific colors. Each PMS color corresponds to an individual number and is very precise for logos and branding.
Totally Promotional will never knowingly reproduce copyrighted material and cannot accept liability for copyright infringement when producing any orders. Customers are 100 percent responsible for obtaining proper permission for the reproduction of logos, trademarks and copyrighted material.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our Graphic Designers can help you create a design to your satisfaction.
A FREE proof will be sent to you by email. After you receive this proof, you must contact your graphic artist to approve the design or have changes made to your satisfaction.
Sure. Please work with your graphic artist to change the item color(s) or imprint color on your proof.
We generally keep all customer artwork/designs on file for about two years.
Yes, but please note that our product prices include one artwork/imprint per order. Each design you select or submit to us will be considered a separate order, which can reduce the price break we offer on larger quantities. This policy does not apply to second-side imprints on products such as drinkware and can coolers.
Most of our flying discs are constructed with a durable plastic. We also have three flexible nylon flying discs: the Folding 10” Flying Disc and Matching Pouch, the Stow-n-Go Flying Disc and the Foldable Flying Disc.
The weight of our flying discs ranges from .034 to .23 pounds.
Start by choosing the number of flying discs you desire; the minimum amount for each style is listed on the Product Details page. Next, choose the various product colors you want. You can order a maximum of four product colors per order.
A set-up charge is the fee associated with creating a screen, plate or other fixture used to imprint your name, logo or artwork on a specific product.

Set-up charges for imprinting on flying discs range from $35-$55, depending on the style chosen. Run charges do not apply to flying discs.
An "imprint" is the design, logo, print or text that we print on your products. You can choose an artwork design from our Design Ideas gallery of professionally designed templates or send us your own artwork design.
We use a screen printing process to achieve the best imprint outcome.
We currently offer only 1-color imprints on our flying discs.
The color that appears on your computer monitor or on a copy that you print will not give you the exact Pantone Matching System Color of your flying discs or imprint because all printers and monitors are calibrated differently. If you have questions about the color, please request a sample.
Although we offer a large variety of product and imprint colors, we cannot provide an exact Pantone Matching System Color match on our 1-color imprints.
We cannot guarantee color-matching from one product to another or from product to imprint color due to the different printers and printing methods for each product. We highly recommend you request a sample.
Yes. Most of our items can be ordered without an imprint. Click here to view all of our blank flying discs.

To browse through all of our blank outdoor and leisure products, please click here.
The minimum quantity you can order is stated on the Product Details page for each product.
Yes. The diameters of our flying discs range from 4 to 9 inches.
Your estimated delivery cost will be shown on the first page of your order. Just click on the item you wish to customize and enter the quantity and zip code. The various delivery methods and costs will be shown.

If you need a special delivery method or have special delivery instructions for your flying discs order, please inform your Account Representative. We offer a free ground delivery service on certain items featured on our website (labeled with the free delivery icon) to locations in the Continental United States.
Guaranteed Delivery Dates
Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change in lieu of holidays or if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery Dates
This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.
All orders are delivered via United Parcel Service (UPS), the United States Postal Service (USPS) or DHL. Our production facilities are located throughout the United States and all orders ship via ground service unless an expedited method is chosen or requested by you. Estimated costs may vary.
The arrival date of your order depends on,
  • the day and time your flying discs order is approved. Your artwork, delivery method and payment information must be approved by our deadline of 12:00 noon Eastern Time, Monday through Friday, except holidays.
  • the delivery location. The average transit time is one to six days. (Please note the estimated delivery and delivery dates on the product page.)

Production and delivery times are based on business days.

Note: Once it leaves our production facility, we are no longer responsible for delivery issues. The responsibility at that time falls on the delivery carrier, United Parcel Service (UPS), the United States Postal Service (USPS) or DHL.
We ship all our products by UPS, USPS or DHL, depending on the method chosen or the one that best suits your order. A tracking number with letters and numbers that begin with “1Z” indicates a UPS shipment. A tracking number with all numbers, typically beginning with “94,” is delivered by the USPS. A tracking number that starts with “93” is likely being handled by DHL.
Yes, we take requests for drop shipping (delivering to a location that is not your own, ex., delivering directly to a client or customer's location) and can ship multiple products to multiple locations. However, this may incur an additional cost. We ask that you send an Excel spreadsheet or Word document with the full ship-to addresses and specifications for products being delivered to more than one location.
Yes you can if you indicate this on your order or discuss it with your Account Representative. However, we cannot fully guarantee that your order will ship blind due to the process used for delivering our products.
We urge you to contact your Account Representative about any changes to your flying discs order. Once your order is in production we may not be able to accommodate such requests.
At this time we cannot ship orders to Canada but are working to change this.
We ship within the U.S., including to military APOs. But due to military requirements and regulations, we cannot guarantee when these orders will be received. We do, however, guarantee the date the product will ship.
The arrival date of your flying discs order is based on several factors:
  • The production time you choose. (Our production time deadline is 12 p.m. Noon Eastern Time.)
  • The shipping method and destination.
  • The day/time your FREE art proof is approved. Production cannot begin until after your proof is approved.
If you want to check the status of your order, enter your order number and the email address of the person who placed it.

* Please be aware that production and shipping times are based on business days.
Production time is the period it will take to produce and imprint your flying discs order in our production facility, based on business days Monday through Friday, excluding holidays.

Production of your flying discs will begin if your FREE artwork proof is approved and your payment is processed before 11 a.m. Eastern Time. The Product Details page will provide you with current production time options and the estimated shipping date, which depends on the location to be shipped.
You will receive a confirmation email soon after placing your flying discs order online. Email messages can land in junk/spam folders so please check those folders if you haven't received your confirmation email in a reasonable time.

Please note: This email is not a confirmation that your flying discs order is in production. If you did not approve your order online, you will receive a proof via email from Totally Promotional that you must approve before we can proceed.
We recommend that you contact your account representative for any changes to your flying discs order. You can make multiple changes to your order during the proofing process. However, after your order is in production we may not be able to fill that type of request.
New laws now require that applicable sales tax be applied to online orders. Totally Promotional calculates sales tax at the time of purchase, in accordance with applicable state and local laws. The amount of the sales tax charged will be shown in the order confirmation sent to your email. For further information, visit the Sales Tax section in our Terms and Conditions.
We accept most major credit cards including Discover, Visa, American Express and MasterCard. We also can accept purchase orders from various organizations and government agencies that follow restricted payment methods.
We do allow eligible customers to pay via Net 30-Day terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Manager know that you want to apply for Net 30-Day terms or pay by purchase order, and a form will be sent to you to fill out or you may access it here. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  1. Click “Approve” for the artwork
  2. Enter credit card payment information on the checkout page
  3. Click on “Place Order”

If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Manager with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.

If you choose the Pay Later option at checkout, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Manager will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.
Yes! You can order the exact amount you need as long as it is above the lowest minimum quantity shown.