Folding Chair FAQs

Frequently asked questions to answer everything you need to know about ordering folding chairs!
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way. has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
Many of our lawn chairs can be imprinted in at least two locations, depending on the product you choose. Additional charges could apply. You can find the imprint information for each type of lawn chair on the Product Details page.
Enter the quantity of folding chairs, your zip code, production time and shipping method. Next, choose the product color(s) of your folding chair and the imprint color. Then choose the imprint location(s) on your folding chair. You can upload your own artwork or email it to us later. The files we prefer to receive are EPS, AI and PDF vector formats; JPG and PNG formats are sometimes accepted. Please send the highest resolution file available. If your art file resolution is too low to convert, it may need to be redrawn and additional charges could incur depending on the complexity. Converting or redrawing artwork also could mean additional production time.

If you cannot upload your artwork, you may email your artwork.

You also have the option of describing your design idea to us in the "Add special instructions here" box and our graphic designers will help you create it.

We can typeset text and create simple artwork for free.
We prefer you use Hightail or Dropbox programs to send files that may be too large when sent by email. Files more than 100 megabytes in size may have longer proofing times. We may request that you compress these files to make them more manageable.
We offer 1-color or full-color imprints on our folding chairs. Your custom logo, design or message can be placed on several areas of the folding chairs, depending on the individual product. Additional charges could apply. We also offer blank folding chairs and other blank Outdoor & Wellness items without imprints.
We have about 250 fonts available in our Font Selection. You are welcome to use your own font but must first convert it to outlines (graphics) in Adobe Illustrator or Corel Draw. Not all of our fonts appear in our selection list. Please submit a font name and we will use it if we have it or we will try to find something similar.
Our expert graphic artists will gladly provide you with free art advice.
We will never knowingly reproduce copyrighted material or accept liability for copyright infringement when producing an imprint for personalized chairs. It is the customers responsibility to ensure their artwork does not infringe on the rights of others by obtaining permission for the reproduction of logos, trademarks and copyright material from the appropriate sources.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our graphic artists can help you create a design to your satisfaction.
Pantone Matching System is a standardized color reproduction method that accurately matches hues for specific colors. Each PMS color is linked to a number and is more precise for logos and branding.

CMYK, a four-color process, layers the primary colors of cyan, magenta, yellow and black ink to reach your desired color. CMYK typically is best for multiple-colored imprints such as photos.
Yes, a FREE proof will be provided at no charge. It will be sent to your email address, often the same day you complete your folding chairs order online, depending on the time of day it is sent to us. After receiving your proof, please contact your graphic artist to approve the design or have your desired changes made.
We usually keep customer artwork/designs on file for about two years.
Yes, but please note that our product prices include one artwork/imprint per order. Each design you select or submit to us will be considered a separate order, which can reduce the price break we offer on larger quantities. This policy does not apply to second-side imprints on products such as drinkware and can coolers.
Our folding chairs are made of polyester and nylon fabrics, which are not prone to fading. However, if your custom folding chairs are dark in color and/or are exposed to the elements for long periods, they could show signs of fading over time.
Brush off any loose dirt, gently wash all surfaces with mild soap and water, rinse and dry with a soft cloth. For stubborn stains, use cleaning products that are safe for polyester and nylon materials.
The majority of our folding chairs include storage bags. You can find that information on the Product Details page for each item.
Yes. Our custom folding chairs have weight-limits of 250-300 pounds, depending on the individual style and materials. The exact weight limit for each item is listed on the Product Details page.
Our most economical folding chairs are the The Full Lounger, Breezy Lounger, Traditional Folding Chair and Bargain Folding Chair. Click here to view all the budget-friendly outdoor and leisure items.
Not at this time but we may offer them in the future.
We use a heat transfer method. Your folding chairs can be imprinted with your name, logo, design or message in 1 color or vibrant full color. Imprints can be made in several locations on the lawn chairs, depending on the style you choose. Imprint information for each item is found on the Product Details page.
The colors you see on your computer monitor or what you print will not be the true Pantone Matching System Color of our personalized chairs or imprint colors because all printers and computer monitors are calibrated differently.
Yes, of course! To receive a sample of our folding chairs' fabric, click here.
Your delivery costs are estimated and will appear on the first page of your order. Just click on the folding chairs you wish to customize and enter the quantity and your zip code. The delivery options and costs will be shown. Please tell your Account Representative if you need a special delivery method or have special delivery instructions to meet an event deadline.
Guaranteed Delivery Dates
Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change in lieu of holidays or if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery Dates
This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.
Your folding chairs will be delivered to your stated address via United Parcel Service (UPS), the United States Postal Service (USPS) or DHL. All orders ship from our U.S. production facilities by ground service unless an expedited method is requested.
Folding chair orders are delivered from our U.S. facilities.
Yes, we can accept order requests for drop shipping (delivering to a location that is not your own, ex., delivering directly to a client or customer's location) for multiple products to multiple locations. However, this may prompt an additional cost. Please send an Excel spreadsheet or Word document with the full ship-to addresses and specification for items being delivered to more than one location.
Yes, we can accept requests to blind ship your folding chairs. Please indicate this on your order or discuss it with your personal Account Representative. We cannot guarantee that your custom folding chairs order will ship blind due to the delivery process.
We prefer you consult your account representative with any changes to your personalized chairs order. Once your order is in production we may not be able to accommodate all requests.
We cannot at this time ship our products to Canada but hope to change this in the future.
We ship folding chairs and other products throughout the U.S., including to military APOs. Due to military requirements and regulations we cannot guarantee the date you will receive your custom folding chairs order. We do, however, guarantee the date your personalized chairs will ship from our production facility.
The date your folding chairs will arrive is based on several factors:
  • The production time; deadline is 12 p.m. Noon Eastern Time.
  • Shipping method and destination selections.
  • The day and time your folding chairs order is approved. Production won't begin until your proof is approved.

Our production and shipping times occur on business days (Monday-Friday, excluding holidays).

We urge you to check the status of your order by entering your folding chairs order number and the email address of the person who placed the order.

After your order leaves our facility, we are no longer responsible for delivery issues. The responsibility then belongs to your shipping carrier, United Parcel Service (UPS), the United States Postal Service (USPS) or DHL.
Totally Promotional's production times are listed on the page where you place your order. Production times are based on business days, Monday through Friday, excluding holidays.

The FREE artwork proof for your personalized chairs order must be approved and payment received and processed by us by 12 p.m. Noon Eastern Time before production can begin. The Product Details page will display an estimated shipping date for your folding chairs order, based on the production method you chose.
Production time is the amount of time it takes to produce your folding chairs in our production facility. The time refers to business days, Monday through Friday, excluding holidays.

The FREE artwork proof for your folding chairs order must be approved and your payment received and processed by 12 p.m. Noon Eastern Time before we can start production work. The Product Details page will show an estimated shipping date related to the production time you've chosen.
You should receive a confirmation email immediately after placing your personalized chairs order. Please be aware that emails can land in junk/spam folders, so check there if your confirmation email does not arrive.

This type of confirmation email does not indicate that your order is in production. If you did not approve your artwork online, you should receive a FREE proof email that must be approved before your folding chairs order can go to production.
We prefer you contact your account representative for any changes to your custom folding chairs order. Once your order is sent to production we may not be able to accept such requests.
New laws now require that applicable sales tax be applied to online orders. Totally Promotional calculates sales tax at the time of purchase, in accordance with applicable state and local laws. The amount of the sales tax charged will be shown in the order confirmation sent to your email. For further information, visit the Sales Tax section in our Terms and Conditions.
We can accept most major credit cards including American Express, Visa, Mastercard and Discover. Totally Promotional also can accept purchase orders from companies, government agencies and others with restricted payment methods.
We do allow eligible customers to pay via Net 30-Day terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Manager know that you want to apply for Net 30-Day terms or pay by purchase order, and a form will be sent to you to fill out or you may access it here. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  1. Click “Approve” for the artwork
  2. Enter credit card payment information on the checkout page
  3. Click on “Place Order”

If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Manager with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.

If you choose the Pay Later option at checkout, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Manager will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.
Yes! You can order the exact amount you need as long as it is above the lowest minimum quantity shown.