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10% OFF SITE-WIDE SALE! PROMO CODE: TENTP SEE DETAILS
10% OFF SITE-WIDE SALE
No minimum purchase necessary. Coupon code is not valid on blank, closeout or sale items. Not available with other coupon codes or current pending orders, sale applies to piece price only, limit one per customer.
15% Off Independence Day Bag Sale
No minimum purchase necessary. Valid on any of our bag products. Not available with other coupon codes or current pending orders, sale applies to piece price only, limit one per customer. Valid through Thursday, July 5, 2018 (11:59 PM ET).

Highlighters FAQs

Frequently asked questions to answer everything you need to know about ordering highlighters!

  • General Information

    + Contact Us

    + Terms and Conditions

    + Promotional Codes and Offers

    + Military and Charitable Discounts

    + Product Samples

  • Design and Artwork Questions

    + What does “imprinting” mean?

    + How do I design and send you the imprint I want used on my highlighters?

    + How detailed can the artwork be on my highlighters?

    + Can I get help with the design for my highlighters?

    + Will you keep my highlighters' design on file in case I seek additional orders?

    + Can I use copyrighted or licensed material for my highlighters' imprint?

    + What fonts can I use for my highlighters' imprint?

    + Can I get a proof for my highlighters order?

    + Can I get my highlighters imprinted in more than one color?

    + Can I use multiple artwork designs for my highlighter order?

  • Product Questions

    + What are the lowest-priced highlighters you offer?

    + Can I order highlighters in more than one color?

    + Do you offer different colors of highlighter ink?

    + What type of imprint works best on highlighters?

    + Are the colors of your highlighters exactly as I see on my screen?

    + Is the ink in your highlighters considered permanent?

    + Do you have highlighters with ink that stays moist longer?

    + Do you require a minimum order amount for highlighters?

    + Is there a set-up charge to customize my highlighters?

  • Delivery Questions

    + How much will it cost to ship my highlighters?

    + What are Estimated Delivery Dates and Guaranteed Delivery Dates?

    + What delivery method will be used for my highlighters order?

    + From where will my highlighters order be delivered?

    + Can I request drop shipping for the highlighters I'm ordering?

    + Can I request blind shipping for my highlighters order?

    + How will I be able to tell if my highlighters were delivered by United Parcel Service (UPS), the United States Postal Service (USPS) or DHL?

    + Can I change my delivery data or other details of my highlighters order?

    + Can you ship highlighters to Canada?

    + Do you ship highlighters to Army Post Offices?

  • Order Questions

    + What is the status of my highlighters order?

    + How long will it take to complete my highlighters order?

    + What do you mean by “production time” for my highlighters order?

    + When will I receive a confirmation email about my highlighters order?

    + When will my highlighters order arrive?

    + Can I get help with my highlighters order?

    + Can I make changes to my highlighters order?

    + Will I be charged sales tax for the products I purchase online from Totally Promotional?

    + What type of payment can I use for my highlighters order?

    + Can I pay via NET-30 Terms or a purchase order?

    + How do I finalize my order?

    + Can I order different amounts than those listed in your Quantity/Price graph in the ordering process?