Home, Office, & Tech FAQs

Below are answers to our most common questions about our home, office, and tech products.

TotallyPromotional.com
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way.
TotallyPromotional.com has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
The location of your imprint depends on the products you order. The exact location of your imprints is stated in the Product Details section for each product. We offer an enlarged view option to give you a detailed look.
First, select the products you want, then decide on the quantity, production time and delivery method. The ordering process is slightly different for some home, office and tech products. You may be asked to select a product and imprint color(s) and the location to place your imprint. Next, you may be prompted to upload your unique design or email it at a later time. We prefer to receive your artwork files in EPS, AI and PDF vector formats. We may be able to accept JPG and PNG files. If you have a raster format (JPG and PNG), we suggest you send the highest resolution possible.
Yes! We have about 250 fonts on our Font Selection page. If you can't find what you need, please give us the name of the font and we will try to find it or search for a similar one. If you have your own font, please send it to us after converting it to Outlines (graphics) in Adobe Illustrator or Corel Draw.
We sure can! Simply contact our graphic designers for FREE artwork assistance.
We will never knowingly reproduce copyrighted or licensed material and cannot be held liable for copyright infringement. Customers must obtain a license logo release or other type of legal approval from the license/copyright owner before we can reproduce licensed logos, trademarks and other copyrighted material.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you want. Our graphic artists may be able to help you create a design that works for you. For more information, read our policy on Trademarks Submitted To Us.
You will receive a FREE artwork proof via email. After you receive your proof, please contact your personal graphic designer to approve it or have changes made.
Our customers' unique artwork and designs are kept on file for about two years.
We offer 6- and 12-inch rulers, as well as retractable tape measures. Our tape measures are available in plastic, wood and PVC materials. You can choose from a wide variety of standard and trendy styles.
The carabiners we offer are not constructed for use when rope climbing or performing heavy industrial work. Our carabiners are made with metal and designed to hold or carry small items such as keys and hand sanitizer bottles.
Yes. The carabiners attached to our hand sanitizer bottles, Koozie® Can Koolers and other items can easily be opened to remove or add items.
We offer many different styles and sizes of portable charges that are compatible with most mobile phones and devices. However, we suggest you read the Product Details section for each item and use our “enlarge” image feature to determine if a specific charger will fit your devices.
Batteries and charging cords are included with some of our power banks, but not all. That information and the amount of electrical output for each can be found in the Product Details pages.
We recommend you use a soft cloth and mild detergent to spot clean all of the products we offer that are made with neoprene material.
Our keychains are made with a durable aluminum to hold keys and other small items you wish to secure.
We use laser engraving to place imprints on our aluminum keychains.
The colors you see on your computer screen or what you print from your computer will not be the exact Pantone Matching System Color of our promotional products or imprints because calibration varies on all printers and monitors. We suggest you request a color sample.
Yes, of course! All of our home, office & tech items can be ordered without an imprint. If there isn't a blank option in the specific style you want, simply type “no design” in the “Special Artwork Instructions” box on the Product Details page when you place your order.
The minimum amount of home, office and tech products you can order is displayed in the Quantity/Price graph on the Product Details page for each item.
Our stress balls range in size from approximately 2 inches to 6 inches. Specifics for each product are listed in the Product Details section.
All of our stress balls weight less than 1 pound and are considered lightweight. The average weight per stress ball is 1 ounce.
Your estimated delivery cost for the home, office and tech products you ordered will be displayed during the ordering process after you enter your zip code, quantity, production time and delivery methods.

If you need a specific delivery method or have special delivery instructions for your order, please contact your personal account representative.
Our customers' orders are delivered by United Parcel Service (UPS), the United States Postal Service (USPS) or DHL from our production facilities in the United States.
Guaranteed Delivery Dates
Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change if adjustments are made to the order/shipping after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery Dates
This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to shipping after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.
The arrival date of your order depends on a few factors:
  • The day and time that your order is approved. (Your shipping, delivery method and payment information must be approved by our cut-off time of 12:00 noon Eastern Time.)
  • The production time, delivery method and delivery location chosen. The approximate transit order time is one to six days, depending on location. (Please note the estimated delivery date on the product page.)
  • Once your order leaves our facility, we are no longer responsible for delivery mishaps. That responsibility falls upon the delivery carriers, United Parcel Service (UPS), the United States Postal Service (USPS) or DHL.

Note: Production times and delivery times are based on business days.
We can accept requests for drop shipping (which is delivery of an order to a location that is not your own, such as a direct delivery to a client or customer's location) and can deliver multiple products to multiple locations. However, this process could include additional costs. We require you to submit an Excel spreadsheet or Word document with all the delivery addresses and specifications if you are sending items to more than one location.
Yes, we can accept a request for blind shipping of your home, office & tech products if you request this during the ordering process or discuss it with your sales account representative. However, we cannot totally guarantee that your order will be delivered via blind shipping due to the process involved for delivery our products.
Our orders are delivered by UPS, the USPS or DHL, depending on the method you choose or the one that best suits your unique order. A tracking number with letters and numbers that begin with “1Z” indicates a UPS delivery. A tracking number with all numbers, typically beginning with “94,” is delivered via USPS. A tracking number that starts with “93” is likely being handled by DHL.
We highly recommend that you contact your Totally Promotional account representative as soon as possible for any changes to your order. After it is sent to our production team we may not be able to make changes.
We currently cannot deliver our products to Canada but hope to do so in the near future.
We deliver our great products throughout the country, including to military APOs. However, due to military requirements and related regulations, we cannot guarantee when those orders will arrive.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  1. Click “Approve” for the artwork
  2. Enter credit card payment information on the checkout page
  3. Click on “Place Order”

If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Manager with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.

If you choose the Pay Later option at checkout, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Manager will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.
Production time is the length of time it takes to produce and imprint your home, office and tech products in our facility on standard business days, Monday through Friday, holidays excluded.

You must approve your FREE artwork proof and your payment must be processed by 12 p.m. Noon Eastern Time, Monday through Friday, before production can begin on your order. The Product Details page will give you production time options and an estimated delivery date.
Your confirmation email will be sent to you shortly after you place your online order. Please note that sometimes email messages land in junk/spam folders. You should periodically check those folders if your confirmation email hasn't arrived in a reasonable time.
Definitely! Simply order the exact amount of items you need as long as it is above the lowest minimum quantity shown in the graph.
We prefer you contact your account representative as soon as possible for any changes to your order. After your order is in production we may not be able to make changes.
Some of our home, office and tech items have set-up charges due to the complexity of the process. None of our blank products include a set-up charge. The Product Details page will state if a set-up charge is included in the price.

A set-up charge is the cost associated with creating a screen, plate or other fixture used to imprint your name, logo or artwork on the products you choose.
New laws now require that applicable sales tax be applied to online orders. Totally Promotional calculates sales tax at the time of purchase, in accordance with applicable state and local laws. The amount of the sales tax charged will be shown in the order confirmation sent to your email. For further information, visit the Sales Tax section in our Terms and Conditions.
We gladly accept Visa, American Express, Mastercard and Discover. We also accept purchase orders from educational facilities, government agencies and others who have restricted payment options available.
We do allow eligible customers to pay via Net 30-Day terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Manager know that you want to apply for Net 30-Day terms or pay by purchase order, and a form will be sent to you to fill out or you may access it here. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.
Yes you can, if more than one color is available and you meet the required minimum quantity for each color.
The minimum amount you can order varies per product from 100-200. The majority of our stress balls have a minimum order requirement of 150.