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Promotional Products TotallyPromotional.com
10% OFF SITE-WIDE! COUPON CODE: SPRINGTEN SEE DETAILS
15% Off Independence Day Bag Sale
No minimum purchase necessary. Applies to product price only; setup and delivery charges excluded. Not valid on blank, closeout or sale items, or with other coupon codes or previously placed orders. Valid through Thursday, July 5, 2018 (11:59 PM ET).

Napkins & Tableware FAQs

Below are answers to our most common napkin and tableware questions.

  • General Information

    + Contact Us

    + Terms and Conditions

    + Promotional Codes and Offers

    + Military and Charitable Discounts

    + Product Samples

  • Design and Artwork Questions

    + How do I design my napkins and tableware?

    + Can I make changes to your design template for my napkins and tableware orders?

    + What are the requirements for submitting my own artwork?

    + How do I send you a design for my napkins or tableware order?

    + Do you have fonts I can choose for my napkins or tableware design?

    + Can someone help me with my napkins artwork?

    + What is your Design Ideas Tool?

    + What do I need to know about the Pantone Matching System and CMYK?

    + Can I use copyrighted or licensed material for my products' design?

    + Can I get a proof on the napkins and tableware I ordered?

    + Will your staff keep my artwork on file?

    + Can I see my napkin or tableware proof in a different color?

    + Can I use multiple artwork designs for my napkin order?

  • Product Questions

    + How many napkins should I order for my event?

    + What do you mean by an imprint for my napkins/tableware order?

    + Where is the imprint area on your standard napkins?

    + Can you center my imprint across the total surface of your 2ply and 3ply napkins instead of just the smooth area?

    + Where is the imprint area on your foil napkins?

    + Where is the imprint area on your linen-like napkins?

    + What are the imprint methods you use for napkins?

    + How do you foil stamp napkins?

    + Will the backside of my custom, foil-stamped napkins be flat?

    + How many imprint colors are offered for your napkins?

    + Can I print more than one color on my napkins?

    + What is the difference between the “linen-like” napkins and the standard ones?

    + What is the minimum amount of napkins and tableware items I must order?

    + Can I get lids for the Styrofoam bowls I am ordering?

    + What do you mean by “squat” Styrofoam bowls?

    + Are your Styrofoam bowls recyclable?

  • Delivery Questions

    + What will the delivery cost be for my napkins or tableware order?

    + What are Estimated Delivery Dates and Guaranteed Delivery Dates?

    + How is my napkin and tableware order going to be delivered?

    + Where will my order ship from?

    + When will I receive my napkin and tableware order?

    + Can I get drop shipping?

    + Can I get blind shipping?

    + How can I tell if my napkins and tableware orders were delivered by United Parcel Service (UPS), the United States Postal Service (USPS) or DHL?

    + Can I change my delivery information?

    + Do you ship to Canada?

    + Can you ship my napkins and tableware order to an Army Post Office?

  • Order Questions

    + What is the status of my napkins/tableware order?

    + What does production time mean and how long will it take to complete my napkins and tableware orders?

    + When might I expect a confirmation email?

    + How do I get help with my napkins/tableware order?

    + If I order napkins and plates with the same two colors (yellow with blue imprint and blue with yellow imprint) will the colors match?

    + Can I make changes to my Totally Promotional order?

    + Can I order different amounts than those listed in your Quantity/Price graph in the ordering process?

    + Will I be charged sales tax for the products I purchase online from Totally Promotional?

    + How should I pay for my napkins?

    + Can I pay via NET-30 Terms or a purchase order?

    + How do I finalize my order?

  • How to Use the Customize A Design Option

    + How do I move my text left or right?

    + How do I delete a text field from my design?

    + How do I make my text smaller?

    + How do I make my text larger?

    + What can I do if my text is overlapping the design or another text field?

    + What can I do if I want my names or other text switched in two of your text fields?

    + How can I change a text field or add an additional text field?

    + What can I do if my names do not fit in the design or they size down too small?