Napkins & Tableware FAQs

Below are answers to our most common napkin and tableware questions.

TotallyPromotional.com
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way.
TotallyPromotional.com has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
Begin your order by choosing a style, the quantity and the desired production time before inserting your zip code and selecting a shipping method. Then choose your product color and imprint color. Next, choose to customize your items with a design from our gallery of custom-designed artwork, or email your artwork later. If you'd like, you can describe your design idea in the "Special Artwork Instruction" box and one of our graphic designers will help you create it. For artwork files we prefer EPS, AI and PDF vector formats. However, we sometimes can accept JPG and PNG files. If sending a raster format (JPG and PNG), please provide the highest resolution possible if vector is not available.

If you cannot upload your artwork to us, simply email your artwork. Our account representatives are graphic artists who will review and discuss your order requirements.
Yes. Just specify the changes you would like to make for your napkins design in the “Add Special Request” section on the cart page when you go to checkout.
We prefer to receive vector files for your artwork, including EPS, AI, PSD or PDF formats. If none of those files are available, please send us the highest resolution artwork file you have. Our production method requires at least 150 dots per inch at print size. If your art file resolution is too low to convert, your artwork may need redrawn, which may include additional charges depending on its complexity. Converting or redrawing artwork also could require extra time during production. We can typeset text and create simple artwork without charge.
You can upload your design or artwork to us in the "Upload Artwork/Additional Information" section on the Product Details page of the order form, or just email us your artwork. We accept these file formats: EPS, AI, PDF, JPG and PNG. Please send the highest resolution file available.

Please note: Customers are responsible for obtaining proper permission for the reproduction of logos, trademarks and copyrighted material.
We have about 250 fonts in our Font Selection section. If you want to use your own, please convert it to outlines (graphics) in programs such as Adobe Illustrator or Corel Draw before sending to us. Not all of our fonts are listed in our library; you are welcome to submit a font name and we will use it if we have it or search for something similar.
Yes, you can browse through our napkins artwork tips or contact our graphic designers who will assist you for free.
Our Design Ideas Tool includes a gallery of pre-made designs you can use to customize napkins and tableware with your names, dates, events, etc. Choose a category and select your favorite design, add your information into the text fields and preview your creation before making a selection.

The Design Ideas Tool is available on certain items marked with “Design Ideas Available.”
The Pantone Matching System is a standardized color reproduction system that more accurately matches specific colors. Every PMS Color is represented by an individual number and is more precise for logos and branding.

CMYK is a four-color process that uses layers of cyan, magenta, yellow and black to form desired colors. CMYK is best when used for multiple-colored imprints such as photographs.
We never knowingly reproduce copyrighted material and will not accept any liability for copyright infringement when producing your order. You alone are responsible for obtaining proper permission for reproduction of logos, trademarks and copyrighted material.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our graphic artists can help you create a design to your satisfaction.
Yes. A FREE proof will be sent to you through email. After receiving your proof, please contact your graphic artist to approve the design or have preferred changes made.
We generally keep artwork/designs from our customers on file for about two years.
Please contact your graphic artist to change the item color or imprint color(s) on your proof.

Note: Variations and settings in computer monitors can slightly alter the true color(s) of the product and imprint(s) that you see on your computer screen.
Yes, but please note that our product prices include one artwork/imprint per order. Each design you select or submit to us will be considered a separate order, which can reduce the price break we offer on larger quantities. This policy does not apply to second-side imprints on products such as drinkware and can coolers.
We suggest you order the following number of napkins per guest for your event:
  • Cocktail napkins: 3.5 per person
  • Lunch napkins: 2 per person
  • Dinner napkins: 1.5 per person
An imprint refers to the design, logo, print or text that you choose to have printed on your products. You can pick a design from our Design Ideas gallery or provide your own artwork. Our production team uses screen print, pad print and foil print methods to apply imprints.
Our beverage and luncheon napkins have coined edges on the bottom and along the right side. The imprint area on each is centered within the smooth area. If you order a diagonal print, the napkin will be rotated to appear as a diamond and the imprint again will be centered in the smooth area.
Your custom imprint will be centered on the entire napkin.
Unfortunately, we cannot. The process we use prevents us from printing on the coined edges of the napkin, so the imprint is centered on the flat area. The diagonal printed version appears more centered and may be a preferred option.
Your custom imprint will be centered on your foil napkins.
We offer the following imprint methods: foil stamping, pad printing and screen printing.

Foil stamping is the application of metallic or pigmented foil onto the material by using a heated die. This gives an elegant look to wedding favors/supplies and other promotional products.

Pad printing involves printing the image onto a metal plate where ink is applied. A rubber stamp transfers the ink into the shape of the image and stamps it onto the material. This works well on textured surfaces.

Screen printing burns the imprint into a screen that is then placed on top of the product material as the ink is pushed through. The ink is then transferred onto the material in the shape of the image or design.
Our popular foil-stamping process uses heat and pressure to adhere foil to our products. More information on this unique method is available here.
Due to the heat and pressure used to adhere the foil to the front of the napkin, you may notice a slight impression of your imprint on the back of the napkin. This is a normal occurrence of the classic Old World style process of foil imprinting.
We currently have more than two dozen imprint colors to choose from for your 1-color imprint. Imprint information for each style of napkins is listed on the Product Details page during checkout.

For foil napkins, we offer 15 shiny imprint colors and 13 matte imprint colors. We also have 23 pad print imprint colors to choose from.
We currently can imprint only one color on our napkins.
Our linen-like napkins are made of heavyweight single-ply material that looks and feels like thick paper towels. These napkins are a perfect touch of elegance for your special event!
The minimum amount of napkins and tableware items you must order varies and is indicated when you click on each specific product. You can select any quantity of products to order as long as it is above the lowest minimum required.
Yes! All of our Styrofoam bowls have fitted lids available for ordering. The Product Details section of the bowls you are ordering provides information on matching lids.
“Squat” refers to the rounded design of the bottom of the bowls that makes it easier to scoop out every last bite!
Yes, all of our Styrofoam bowls are recyclable under “Foam, Type 6.”
The estimated ground delivery costs will be shown on the first page of your order. Just click on the item you wish to customize, enter the quantity you would like to order and enter your zip code. You will see the various delivery methods and delivery costs available. Please let your Account Representative know if you need a special delivery method or have special delivery instructions for your order.

We offer free ground delivery on select items featured on our website to locations within the Continental United States. Those products will be marked with a free delivery icon.
Guaranteed Delivery Dates
Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change in lieu of holidays or if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery Dates
This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.
Our orders are delivered by United Parcel Service (UPS), the United States Postal Service (USPS) or DHL across the United States. All orders ship via ground service unless an expedited method is chosen or requested to meet an event date. All quoted delivery costs are estimated and can vary.
Your order will be delivered from one of our facilities across the U.S., depending on the item(s) you order.
The arrival date of your order depends on a few factors:
  • The day and time that your order is approved. (Your artwork, delivery method and payment information must be approved by our cut-off time of 12:00 noon Eastern Time.)
  • The production time, delivery method and delivery location chosen. The approximate transit order time is one to six days, depending on location. (Please note the estimated ship date and estimated delivery date on the product page.)

Once your order leaves our facility, we are no longer responsible for delivery mishaps. That responsibility falls upon the delivery carriers, United Parcel Service (UPS), the United States Postal Service (USPS) or DHL.

Note: Production times and delivery times are based on business days.
Yes, we can accept requests for drop shipping (delivering to a location that is not your own, rather than delivering directly to a client or customer's location) to ship multiple products to multiple locations. Please note that this may incur an additional cost. We require you send an Excel spreadsheet or Word document with the full ship-to addresses and specifications if you are delivering to more than one location.
Yes, you can request blind shipping by stating it on your order or discussing it with your Account Representative. However, we cannot 100 percent guarantee that your order will ship blind due to the process of delivering our products.
We ship our napkins orders by UPS, the USPS and DHL, depending on the method you choose or what is best for your order. A tracking number with both letters and numbers generally beginning with “1Z” indicates a UPS shipment. A tracking number with all numbers that typically begins with “94” is likely delivered via USPS. Tracking numbers starting with “93” are likely delivered by DHL.
We recommend you contact your Account Representative for any changes to your order. Once it is in production we may not be able to accommodate your request.
At this time we do not ship to Canada but are working diligently on a solution.
Yes. We ship throughout the U.S., including to military APOs. Due to military requirements and regulations, we can’t guarantee when you will receive your order. We can guarantee the date the product will ship from our production facility.
The arrival date of your order is based on the following factors:
  • The production time you choose. (Our production time deadline is 12 p.m. Noon Eastern Time.)
  • The shipping method and destination you pick.
  • The day and time your FREE proof meets final approval. Production will only begin after your proof is approved.

>You may check the status of your order by entering your order number and the email address of the person who placed the order.

All production and shipping times are based on business days.
Production time includes the period when we produce and print your products in our production facility. The time is based on business days, Monday through Friday, excluding holidays.

Your FREE artwork proof must gain approval and your payment needs to be processed by 12 p.m. Noon Eastern Time in order for production to start. The Product Details page will provide you with production time options and the estimated shipping date for your order, depending on the location to be shipped.
You should receive a confirmation email immediately after placing your order with us online. Keep in mind that email messages can land in junk/spam folders so please be sure to check there if you haven't received your confirmation email.

∗ Please be aware that this email is not considered a confirmation that your order is in production. If you didn’t approve your artwork while online, you will receive a proof via email that you must approve before we can proceed with your order.
Yes, we make sure that each of the products we send you match to the best of our ability. We cannot guarantee that imprint colors will exactly match product colors. However, we can help you select the closest match possible. We recommend you request a sample.
You should contact your account representative for any changes to your order. You can make multiple changes to your order during the proofing stage. After your order is in production we may not be able to accommodate your request.
Yes! You can order the exact amount you need as long as it is above the lowest minimum quantity shown.
New laws now require that applicable sales tax be applied to online orders. Totally Promotional calculates sales tax at the time of purchase, in accordance with applicable state and local laws. The amount of the sales tax charged will be shown in the order confirmation sent to your email. For further information, visit the Sales Tax section in our Terms and Conditions.
We accept most major credit cards. These include American Express, Visa, MasterCard, and Discover. We also can accept purchase orders from schools, government agencies and others that have restricted payment options.
We do allow eligible customers to pay via Net 30-Day terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Manager know that you want to apply for Net 30-Day terms or pay by purchase order, and a form will be sent to you to fill out or you may access it here. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  1. Click “Approve” for the artwork
  2. Enter credit card payment information on the checkout page
  3. Click on “Place Order”

If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Manager with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.

If you choose the Pay Later option at checkout, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Manager will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.
Simply add a space(s) before and/or after your text by using the space bar on your keyboard when entering text into a specific field.
If you do not want to include a certain text field on your design, simply leave the field blank/empty.

Your design will appear exactly how you type it in the fields. You can click the "View Design" button to preview how your design will look.
Making the appearance of your text in any field smaller can be done by adding equal amounts of space before and after the specific text. You can use the space bar on your keyboard to add these spaces.

For example, if you would like the name "Kim" to be smaller in size, simply add a space before and after "Kim."

Please note that we do have a maximum character limit and minimum text size. If you exceed any of these limits, you will receive an error message.
Due to how the text conforms to fit within the available text area, you currently cannot make your text larger. If you would like your text to be larger, please click the "Add Special Request" button on the cart page and one of our talented graphic designers will alter the design accordingly and send you a proof to approve.
You can try changing your text to all capital letters, or add spaces before and/or after your text to move it to the right or left to avoid overlapping. If you still cannot get the design you love, please click the "Add Special Request" button on the cart page and one of our talented graphic designers will alter the design and send you a proof to approve.
If you would like to switch the information that you are prompted to give in the text fields, simply type the names where you want them to appear.
You cannot change and/or add any additional text fields at this time. However, you can input different text than we have labeled.
If possible, try a shorter version of your name or a nickname. For example, "Kimberly" could be shortened to "Kim." If you do not want to shorten your names or cannot get the design to work with your names, click the "Add Special Request" button on the cart page and one of our talented graphic designers will alter the design for you and send you a proof to approve.

Please note that your credit card is not charged until after you approve your proof and the order goes into production.