facebook track
best live chat
Promotional Products TotallyPromotional.com
No minimum purchase necessary, applies to piece price only. Coupon code is not valid on blank, closeout or sale items. Not valid with other coupon codes or on orders already placed. Valid through Sunday, March 3, 2019 (11:59 PM ET).
15% Off Independence Day Bag Sale
No minimum purchase necessary. Valid on any of our bag products. Not available with other coupon codes or current pending orders, sale applies to piece price only, limit one per customer. Valid through Thursday, July 5, 2018 (11:59 PM ET).

Pens FAQs

Browse answers to our most frequently asked questions about ordering custom imprinted pens!

  • General Information

    + Contact Us

    + Terms and Conditions

    + Promotional Codes and Offers

    + Military and Charitable Discounts

    + Product Samples

  • Design and Artwork Questions

    + What do you mean by “imprinting” on pens?

    + What is the Pantone Matching System and the CMYK Value?

    + How do I design and send you the imprint on my pens?

    + How detailed can my pens artwork be?

    + Can someone help me create a design for my pens order?

    + Will the artwork for my pens design be kept on file?

    + Can I use copyrighted or licensed material for my pens imprint?

    + What fonts can I use for my pens imprint?

    + Can I get a proof for my pens order?

    + Can I get my pens imprinted in more than one color?

    + Can I use multiple artwork designs for my pen order?

  • Product Questions

    + What type of ink do you use for your pens?

    + How many different colors of ink do you offer?

    + What type of imprint works best on pens?

    + Are the colors of your pens exactly as I see them on my screen?

    + Can I get a sample?

    + Is there a minimum amount of pens that I must order?

    + Is there a set-up charge to customize my pens?

    + How long will the ink in your pens last?

  • Delivery Questions

    + What will it cost to ship my pens order?

    + What are Estimated Delivery Dates and Guaranteed Delivery Dates?

    + What method of delivery will you use for my pens order?

    + From what location will my pens order be delivered?

    + Can I request drop shipping for my pens order?

    + Can I request blind shipping for my pens order?

    + How can I tell if my pens order was delivered by United Parcel Service (UPS), the United States Postal Service (USPS) or DHL?

    + Can I change my delivery information or other details of my pens order?

    + Can you ship pens to Canada?

    + Do you ship pens to Army Post Offices?

  • Order Questions

    + What is the status of my pens order?

    + How long will it take to complete my pens order?

    + What do you mean by “production time” for my pens order?

    + When will I receive a confirmation email about my pens order?

    + When will my pens order arrive?

    + Can I get help with my pens order?

    + Can I make changes to my pens order?

    + Will I be charged sales tax for the products I purchase online from Totally Promotional?

    + What type of payments do you accept?

    + Can I pay via NET-30 Terms or a purchase order?

    + How do I finalize my order?

    + Can I order different amounts than those listed in your Quantity/Price graph in the ordering process?