Stuffed Animals FAQs

Have questions about our stuffed animals? See below for answers to our most common questions about our stuffed animals!

TotallyPromotional.com
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way.
TotallyPromotional.com has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
The location of your imprint will depend on the type of stuffed animals you order. Most imprints are placed on the front of the T-shirt worn by the stuffed animal. However, some of the animals that stand on four legs will have the imprint on the back of the shirt.
Start by choosing the stuffed animal you want, then insert the quantity and desired production time. Next type your zip code and then choose your shipping method, product color and imprint color. You can upload your personal artwork or text at this time or email it at a later time. For artwork files, we prefer you send EPS, AI and PDF vector formats. We may be able to accept JPG and PNG files. If you have a raster format (JPG and PNG), please send the highest resolution possible.
Yes, we have about 250 fonts in our Font Selection page. If you can't find a particular font in our library, please provide us with the name of the font and we will try to find it or search for something similar. You also have the option of sending us your own font after converting it to Outlines (graphics) in Adobe Illustrator or Corel Draw.
Yes we can! Just contact our graphic designers to receive FREE artwork assistance.
Totally Promotional will never knowingly reproduce copyrighted or licensed material and does not accept liability for copyright infringement for our customers' orders. You must obtain proper permission for the reproduction of all submitted logos, trademarks and copyrighted material.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our graphic artists can help you create a design to your satisfaction.
Yes! You will receive a FREE artwork proof via email. After you receive your FREE proof, we urge you to please contact your graphic artist to approve it or have your desired changes made.
We usually keep our customers' artwork and designs on file for approximately two years.
Yes, but please note that our product prices include one artwork/imprint per order. Each design you select or submit to us will be considered a separate order, which can reduce the price break we offer on larger quantities. This policy does not apply to second-side imprints on products such as drinkware and can coolers.
We have a wide range of sizes and styles. Measurements for all of our stuffed animals are included in the Product Details for each.
We recommend you spot clean your stuffed animals, if needed. They also can be machine-washed on a gentle cycle and left to air dry. We do not recommend placing them in a dryer.
The imprints for your stuffed animals are available in one color.
The imprints on our stuffed animals are completed via screen printing.
The colors you see on your computer screen or what you print from your computer will not be the exact Pantone Matching System Color of our products or imprints because calibration varies on all printers and monitors. To ensure you're getting the color you want, we suggest you request a sample.
Yes! We have blank stuffed animals available. If there isn't a blank option in the style you desire, simply type “no design” in the “Special Artwork Instructions” box on the Product Details page when you place your stuffed animals order. The cost will be adjusted to reflect blank pricing, which excludes a set-up charge.
The minimum amount of stuffed animals you can order is displayed on the Product Details page for each item. Depending on the style, the minimum is either 72 or 144.
Your estimated delivery cost will be shown on the first page during the ordering process. Choose the stuffed animal you wish to customize, then enter the quantity and your zip code. The optional delivery methods and costs will appear.

If you require a specific delivery method or have special delivery instructions, we ask you to contact your Account Representative.
Guaranteed Delivery DatesYour Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change in lieu of holidays or if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery DatesThis is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.
Our orders are delivered by United Parcel Service (UPS), the United States Postal Service (USPS) or DHL from our production facilities across the United States. Each order is delivered by ground service unless you choose an expedited method.
Yes, we can accept requests for drop shipping (defined as delivering to a location that is not your own, rather delivering directly to a client or customer's location) and can ship multiple products to multiple locations. However, this process could include an additional cost. We require you to submit an Excel spreadsheet or Word document with all the ship-to addresses and specifications if you are delivering items to more than one location.
Yes, we can accept a request for blind shipping of your stuffed animals if you request this during the ordering process or discuss it with your Account Representative. However, we cannot 100 percent guarantee that your stuffed animals order will ship blind due to the process involved for delivering our products.
Our stuffed animals are delivered by UPS, the USPS or DHL, depending on the method chosen or the one that best suits the order. A tracking number with letters and numbers that typically begins with “1Z” indicates a UPS shipment. A tracking number with all numbers, usually beginning with “94,” is delivered via USPS. A tracking number starting with “93” is likely being handled by DHL.
We highly recommend that you contact your Account Representative for any changes to your stuffed animals order. After it is placed in production we may not be able to make change requests.
At this time we cannot ship stuffed animals to Canada but are working to make this possible in the near future.
We ship our stuffed animals throughout the country, including to military APOs. But due to military requirements and other regulations, we cannot guarantee when your stuffed animals order will arrive.
Check the status of your order by entering your stuffed animals order number and the email address of the person who placed the order.

The arrival of your order is based on,
  • the day and time the stuffed animals order is approved. Your artwork, shipping method and payment information must be approved by 12 p.m. Noon Eastern Time before processing can begin.
  • the shipping location. The estimated transit time is one to six days. The approximate shipping date and delivery date will be displayed on the product page.


Totally Promotional's production and shipping times are based on business days, Monday through Friday, except for holidays.

Please note: After your order exits our production facility it becomes the responsibility of shipping carriers United Parcel Service (UPS), the United States Postal Service (USPS) or DHL.
Production time is the length of time it takes to produce and imprint your stuffed animals order in our facility on regular business days, Monday through Friday, excluding holidays.

Your FREE artwork proof must be approved by you and your payment must be processed by 12 p.m. Noon Eastern Time, Monday through Friday, before production can start on your stuffed animals order. The Product Details page gives production time options and an estimated shipping date for your stuffed animals order.
You will receive your confirmation email shortly after placing your online stuffed animals order. Please note that some email messages can land in junk/spam folders. We urge you to periodically check those folders if your confirmation email hasn't arrived in a reasonable time.

Note: You will receive a FREE proof via email for your stuffed animals' artwork.
Yes! You can order the exact amount you need as long as it is above the lowest minimum quantity shown.
We urge you to contact your account representative for any changes to your stuffed animals order. After it is in production we may not be able to fulfill any change requests.
Yes, unless you order them without an imprint (blank). The Product Details page will show the set-up charge for the items you select.

A set-up charge is the cost associated with creating a screen, plate or other fixture used to imprint your name, logo or artwork on a product.
New laws now require that applicable sales tax be applied to online orders. Totally Promotional calculates sales tax at the time of purchase, in accordance with applicable state and local laws. The amount of the sales tax charged will be shown in the order confirmation sent to your email. For further information, visit the Sales Tax section in our Terms and Conditions.
For Totally Promotional orders, we accept American Express, Visa, MasterCard and Discover. We also can accept purchase orders from educational facilities, government agencies and others with otherwise restricted payment options.
We do allow eligible customers to pay via Net 30-Day terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Manager know that you want to apply for Net 30-Day terms or pay by purchase order, and a form will be sent to you to fill out or you may access it here. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  1. Click “Approve” for the artwork
  2. Enter credit card payment information on the checkout page
  3. Click on “Place Order”

If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Manager with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.

If you choose the Pay Later option at checkout, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Manager will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.