Sunglasses FAQs

Read our frequently asked questions to answer everything you need to know about ordering sunglasses!
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way. has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
Start by selecting the style of sunglasses you like, then enter the quantity and desired production time. Next submit your zip code and select a shipping method. Now you can choose your product color and imprint color. You can customize your sunglasses with an imprint by uploading your artwork at this time or sending it to us at a later date. Another option is to describe your design idea in the "Special Artwork Instruction" box and one of our graphic designers can help you create it.

The artwork files we prefer to receive are EPS, AI and PDF vector formats, although we can sometimes accept JPG and PNG files. If you must send a raster format (JPG and PNG), please send the highest resolution you have.

If you cannot upload your image or artwork, you may email your artwork to us.
We prefer to receive artwork in vector files, including EPS, AI, PSD or PDF formats. If those files are not available, please send us the highest resolution file you have. Our production team requires at least 150 dots per inch at print size. If your art resolution is too low to convert, your artwork may need to be redrawn, which could draw additional charges depending on the complexity of the design. This additional process also could add more time in production. We are able to typeset text and create simple artwork at no charge.
We have available about 250 fonts in our Font Selection. If using your own fonts, please convert them to outlines (graphics) in programs such as Adobe Illustrator or Corel Draw before sending them to Totally Promotional. Not all of our fonts are shown in our online library. You may submit a font name and we will use it if we have it or search for a close match.
Yes. Free expert art advice is available from our graphic artists.
The Pantone Matching System is a standardized color reproduction program that provides a precise shade for specific colors. Each PMS color corresponds to a number and is very precise for logos and branding.

CMYK is a four-color process that uses ink from the primary colors of cyan, magenta, yellow and black in layers to form a specific color. CMYK is the best choice for multiple-colored imprints such as photographs.
Totally Promotional never knowingly reproduces copyrighted material and will not accept liability for copyright infringement when producing any product orders. Customers are entirely responsible for obtaining proper permission for the reproduction of logos, trademarks and copyrighted material from the appropriate parties.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our graphic artists can help you create a design to your satisfaction.
We will send you a FREE artwork proof by email. After you receive the proof, you should contact your graphic artist for any changes you wish to make to the design.
Of course. Please contact your graphic artist for assistance.
Most of our customers' artwork/designs are kept on file for about two years.
Yes, but please note that our product prices include one artwork/imprint per order. Each design you select or submit to us will be considered a separate order, which can reduce the price break we offer on larger quantities. This policy does not apply to second-side imprints on products such as drinkware and can coolers.
Most of our sunglasses have UV400 (ultraviolet) lenses that provide 100 percent protection against UVA and UVB radiation.
The standard placement for imprints on our sunglasses is along the right temple. However, imprints are available on other areas of our sunglasses. Specific imprint location options can be found on the Product Details page for each item.
Rinse off all dust and particles from your lenses with warm water and mild soap. Carefully pat them dry with a clean, lint-free cloth.
Most of our sunglasses are made with polycarbonate plastic, which is a rugged material that resists cracking and breaking. Please read the Product Details section for each item for specific information.
Sorry, our lenses at this time cannot be replaced.
Simply select the number of sunglasses you would like. The minimum amount for each style is listed on the Product Details page. Then choose the product colors; you can order a maximum of four product colors per sunglasses order.
Set-up charges related to your imprint(s) will be displayed in your order total. Run charges may be included if multiple imprints are requested.
An "imprint" is the design, logo or text that we print on your sunglasses to personalize them.
We use a combination of pad and silkscreen printing to imprint your sunglasses.
Most of our sunglasses are available with a 1-color imprint. However, we do offer full-color options.
The color that shows on your computer monitor or on a copy that you print will not exactly match the Pantone Matching System Color of your sunglasses or imprint because all printers and monitors are calibrated differently. If you aren't sure about a specific color, please request a sample.
We cannot 100 percent guarantee color-matching from one product to another or from product to imprint color due to the different products and methods of printing. If you are unsure of your color choice, please request a sample.
Yes you can order blank sunglasses. If you'd prefer, you can type "no design" in the "Special Artwork Instructions" box on the product details page after choosing an item. A Customer Service agent will adjust your quote for blank pricing and remove any set-up charges.
Each pair of our sunglasses has a battery included. Although Totally Promotional does not offer replacement batteries, they can be purchased at hardware stores and many other retailer businesses. The product details section for each item will identify the type of battery you will need.
On average, the batteries in our light-up sunglasses last three to 12 continuous hours. The duration of the battery life varies from item to item. Most of our light-up sunglasses have an on/off switch along the bridge, on the tip of the temple or in a clip-on battery pack to preserve battery life.
Most of our light-up sunglasses have a pull tab near the battery housing that must be removed before you can turn the light-up switch on for the first time. If you still can't activate your light-up sunglasses, please call our Customer Service representatives at 1-866-795-4657.
Your estimated delivery cost will be visible on the first page of your sunglasses order. Click on the item you wish to customize and enter the quantity and zip code. The available delivery methods and costs will be shown.

If a special delivery method is needed or you have special delivery instructions, please let your Account Representative know.
Guaranteed Delivery Dates
Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change in lieu of holidays or if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery Dates
This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.
All orders from Totally Promotional are delivered via United Parcel Service (UPS), the United States Postal Service (USPS) or DHL. Our production facilities are located throughout the United States and all orders are delivered via ground service unless an expedited method is chosen by you. Costs may vary.
The arrival date of your order is dependent upon,
  • the day and time your sunglasses order is approved. Your artwork, delivery method and payment information must be approved by 12:00 noon Eastern Time, Monday through Friday, but not holidays.
  • the delivery destination. The average transit time is one to six days. The estimated delivery dates appear on the Product Details page.

All of our production and delivery times are based on business days.

Note: Once your order leaves our production facility, we are no longer responsible for delivery issues. The responsibility at that point falls on the delivery carrier, United Parcel Service (UPS), United States Postal Service (USPS) or DHL.
We ship all our products by UPS, USPS or DHL, depending on the method you choose or the one that best suits your order. A tracking number with letters and numbers beginning with “1Z” indicates a UPS shipment. A tracking number with all numbers, usually beginning with “94,” is most likely delivered by the USPS. A tracking number that starts with “93” is likely being handled by DHL.
Yes, we take requests for drop shipping (delivering to a location that is not your own, ex., delivering sunglasses directly to a client or customer's location) and can ship multiple products to multiple locations. However, this process may prompt additional costs. We recommend that you send an Excel spreadsheet or Word document with complete ship-to addresses and specifications for products being delivered to more than one location.
Yes, if you indicate this on your sunglasses order or discuss it with your Account Representative. However, we cannot entirely guarantee that your order will ship blind due to the method used for delivering our products.
We highly recommend that you contact your Account Representative about any changes you wish to make to your sunglasses order. After your order enters production we may not be able to accommodate changes.
Currently, we cannot ship orders to Canada but are working to change this in the future.
We ship across the U.S., including to military APOs. However, due to military requirements and regulations, we cannot guarantee the date these orders will be received. We do, however, guarantee the date your order will ship.
The minimum amount of sunglasses a customer must purchase depends on the item selected. The required minimum will be shown on the Product Details page.
You can find out the status of your order by entering your coolers order number and the email address of the individual who placed it.

The arrival date/time of your sunglasses order is dictated by several factors:
  • The production time you choose when ordering. (Our production deadline is 12 p.m. Noon Eastern Time.)
  • The shipping method and destination selected.
  • The day/time your design proof is approved. Production cannot start until your proof has been approved.

To check the status of your order, simply enter your product order number along with the email address of the person who placed it.
* Our production and shipping times are based on business days. Totally Promotional production days are Monday through Friday, except holidays.
Production time is the time-period it takes to produce and imprint your sunglasses order in our production facility. Production is based on business days, Monday through Friday, excluding holidays.
You should receive a confirmation email shortly after placing your sunglasses order online. Be aware that email messages can land in junk/spam folders so please check those areas if you haven't received your confirmation email in a reasonable time.

Note: This email is not a confirmation that your sunglasses order has arrived in production. If you did not approve your order while online, you will receive a proof via email from Totally Promotional that you must approve before we can proceed with your order.
It's best if you contact your account representative for any changes to your sunglasses order. Changes can be made during the proofing process but after the order is in production it might not be possible.
New laws now require that applicable sales tax be applied to online orders. Totally Promotional calculates sales tax at the time of purchase, in accordance with applicable state and local laws. The amount of the sales tax charged will be shown in the order confirmation sent to your email. For further information, visit the Sales Tax section in our Terms and Conditions.
We accept most major credit cards including Discover, MasterCard, American Express and Visa. We also accept purchase orders from government agencies, schools and other organizations that have restricted payment options.
We do allow eligible customers to pay via Net 30-Day terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Manager know that you want to apply for Net 30-Day terms or pay by purchase order, and a form will be sent to you to fill out or you may access it here. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  1. Click “Approve” for the artwork
  2. Enter credit card payment information on the checkout page
  3. Click on “Place Order”

If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Manager with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.

If you choose the Pay Later option at checkout, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Manager will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.
Yes! You can order the exact amount you need as long as it is above the lowest minimum quantity shown.