Table Covers FAQs

Read our Frequently Asked Questions for fast answers about Table Covers.

TotallyPromotional.com
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way.
TotallyPromotional.com has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
You should begin by selecting a quantity and zip code, followed by a production time and shipping method. Choose your desired product color and imprint color before selecting from our gallery of custom-designed artwork, or just upload your own artwork file when prompted. We prefer to work with EPS, AI and PDF vector formats, although JPG and PNG files may be sufficient. The highest resolution files work best.

If you have difficulty uploading your artwork, you may email your artwork.

You also may describe your design in the “Special Artwork Instruction” box and our graphic artists can help you create it.
Yes. Just specify the changes you would like to make for your table cover design in the “Add Special Request” section on the cart page when you go to checkout.
We highly recommend you send a vector-based file in EPS, AI or PDF format. If you have a raster-based image such as PSD, PNG or JPG, please send it in the actual size it will be imprinted on your table cover at 150 dots per inch.

If your art file resolution is too low to convert, it may need to be redrawn and you could incur additional charges if the design is complex. Converting or redrawing artwork also may involve additional production time by our staff. Totally Promotional can typeset text and create simple artwork for free.
You may upload your own design or art to us in the "Upload Artwork/Additional Information" section on the product details page of our order form, or just email us your artwork. We can accept EPS, AI, PDF, JPG and PNG file formats. We suggest you send the highest resolution file you have available.
We suggest you use Hightail or Dropbox programs for files larger than 100 megabytes. Proofing time may take longer; you may be asked to compress the files so they are more manageable.
We offer about 250 fonts to choose from in our Font Selection section. If you wish to use your own font, it must be converted to outlines (graphics) in programs such as Adobe Illustrator or Corel Draw before sent to us. We have other fonts not listed in our library; you may submit a font name and we can search for it or find something that closely matches.
Yes! Please click here for our table cover artwork tips. You also can contact our expert graphic artists for free advice.
We do not knowingly reproduce copyrighted material and will not accept liability for such infringement when reproducing orders. You are solely responsible for ensuring the artwork you submit does not infringe on property rights by obtaining proper permission for the reproduction of logos, trademarks and copyrighted material.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our graphic artists can help you create a design to your satisfaction.
Yes! Our expert designers can assist you with the layout of any design you wish to place on each product.
The Pantone Matching System is a standardized color reproduction system, which more accurately provides shades for specific colors. Every PMS Color is represented by a number and is more precise for logos and branding.

The CMYK Value is a four-color process that layers cyan, magenta, yellow and black to form your color. CMYK works best for multiple-colored imprints such as photographs.
The templates on our product details page will show you the imprint and bleed areas for each product at the size chosen.
Yes. A FREE proof will be sent to you via email. After you receive the proof, please contact your graphic artist to approve your design or have changes made to your satisfaction.
We typically keep customer artwork/designs on file for about two years.
Yes, but please note that our product prices include one artwork/imprint per order. Each design you select or submit to us will be considered a separate order, which can reduce the price break we offer on larger quantities. This policy does not apply to second-side imprints on products such as drinkware and can coolers.
We suggest you order the 6-foot Throw Style table cover. This is a versatile, flat cloth that will hang to the floor on all four sides of a 6-foot table. It also will reach the floor in the front and back when draped across an 8-foot table, leaving a 12-inch shortage on each end.

Each table cover and table runner is made of 100% premium polyester for a sleek, professional look.
Our table covers are made of polyester, which is a wrinkle-resistant fabric, but is not wrinkle-free. We recommend table covers be rolled up, not folded, when stored to achieve the least amount of wrinkles. Each table cover can easily be steamed or ironed on low heat to eliminate wrinkles. Read our blog to learn how to fold your table cover to reduce wrinkles.
Our table covers are not certified flame retardant.
Some of our form-fitted table covers have zippers on the back that allow easy access to items stored under the table. See the product details page for each item.
Our table covers can be machine washed separately in cold water on the gentle cycle. If you desire to use bleach, use non-chlorine bleach. They can be placed in the dryer; tumble dry on low. Do not dry clean as the process may remove the ink. You also can iron them, if necessary, on low heat or use steam to eliminate wrinkles. To learn how to properly fold your table cover to reduce wrinkles, please read our blog.
Each table cover and table runner you order comes with a drawstring bag to carry your product to all your special events.
Both are made of our sturdy polyester material but our premium liquid repellent table covers are engineered to repel all liquids from absorbing into the fabric. If liquid is spilled onto a liquid repellant table cover, it will gather in small pools instead of soaking into the cloth. Cleanup is a breeze!
The liquid repellent table cover may have a slight stiffer feel compared to our standard table cover material.
The three-sided table covers have a small overhang of about 4 inches on the back, and the back corners are sewn together to prevent it from slipping off the table. Please click the image online for a 360-degree view. Because this table cover is considered “semi-fitted,” a 6-foot style will not fit an 8-foot table and vice versa.
Totally Promotional offers 66 standard colors for table covers. We suggest you send us the Pantone Matching System Color number you desire. However, due to many factors in the process for dye sublimation imprinting, as well as updates to our products, we cannot guarantee the color of your table cover will exactly match a previous order you placed with us. We highly recommend you request custom sample swatches to get the closest possible match.
The colors on your computer screen will not be the exact Pantone Matching System Color because all printers and monitors are calibrated differently.
Dye sublimation is the printing process we use for all of our table covers and table runners. It dyes the imprint into the material, rather than imprinting in a layer on the surface. The final result is a smooth product finish with no raised feel!
Yes, you can get a 1-color imprint on your table runner, however, it will be the same cost as a Vivid Color table runner, which uses multiple colors for your design or logo. All of our table covers and runners are created with our dye-sublimation process, regardless of the number of imprint colors being used.
Please check the first page of your order for the estimated delivery cost. Once you choose the item you wish to customize, select the quantity and enter your zip code. The various delivery methods and costs will be shown.

Let your Account Representative know if you desire a special delivery method or have special instructions for your order. We offer a free delivery service on select items that are labeled with a free delivery icon.
Guaranteed Delivery Dates
Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change in lieu of holidays or if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery Dates
This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.
All the orders we receive are ground delivered by United Parcel Service (UPS), United States Postal Service (USPS) or DHL. We have production facilities across the United States and all orders are delivered via ground service unless a customer chooses an expedited service to meet an event date.
Your order will be delivered from one of our facilities in the United States; the location depends on the item(s) you order.
You can request drop shipping (delivering to a location that is not your own, ex., delivering directly to a client or customer's location) to ship multiple products to multiple locations. This process could incur an additional cost. We request that you send an Excel spreadsheet or Word document with the full ship-to addresses and specifications if products are being delivered to more than one location.
Yes, we can accept requests for blind shipping if you note this on your order or discuss it with your Account Representative. However, we cannot 100 percent guarantee that your order will ship blind due to the process we use to delivery our products.
We ship our products by UPS, USPS and DHL, depending on the method you select or the one that is best for your order. Tracking numbers with letters and numbers that generally begins with “1Z” indicates a UPS shipment. Tracking numbers with all numbers that typically starts with “94” is delivered via USPS. A tracking number beginning with “93” is typically handled by DHL.
Any changes to your order after it is submitted, including a delivery address or delivery time, should be discussed immediately with your Account Representative. Once your order is in production, we may not be able to make your desired changes.
We currently cannot ship orders to Canada but are working to change that in the future.
Yes, we can ship to APOs throughout the U.S. We can guarantee the date your order is delivered from our facility. But due to military regulations and requirements, we cannot guarantee when orders will be received.
The date your table cover order will arrive depends on a few factors:
  • The day and time your order garners approval. Your artwork, shipping method and payment data must be approved by 12 p.m. Noon Eastern Time on business days, Monday through Friday, excluding holidays.
  • The shipping location you desire. Approximate transit time is one to six days. (You also may check the estimated shipping and delivery date on the product page.)

Note: After your order leaves our facility, we are no longer responsible for delivery mishaps. At that point, the responsibility falls on the shipping carrier, United Parcel Service (UPS), United States Postal Service (USPS) or DHL.
On the order page you will be shown production time options for most of our items. Production days are standard business days, Monday through Friday, except holidays.

Your artwork proof needs to be approved and payment received and processed by 12 p.m. Noon Eastern Time before we can begin production. Our Product Details page provides an estimated shipping date that is dependent on the production method you choose.
Production time refers to the period it takes to make your table cover order in our production facility. The time is based on business days, Monday through Friday, excluding holidays.

Your FREE artwork proof must be approved and your payment processed by 12 p.m. Noon Eastern Time before production can start. Check the Product Details page for the production time for your table cover/table runner order, based on your chosen production time method.
You should receive a confirmation email immediately after placing your order on our website. Please be sure to check your junk/spam folders if you haven’t yet received your email.

Please note: This email does not confirm that your order is in production. If you didn’t approve your artwork online, you will receive your FREE proof via email and must approve it before we can proceed with your order.
These factors determine the arrival date of your table cover order:
  • The day and time your order is approved. Your artwork, shipping method, production time and payment data must be approved by 12 p.m. Noon Eastern Time.
  • The production time, shipping method and shipping location. The transit time typically is one to six days. You also will be given the estimated shipping and delivery date on our product page.
We can guarantee the day that your order will ship from our production facility. After your table cover order leaves our production facility, we are not responsible for delivery issues. The responsibility then falls on the shipping carrier, United Parcel Service (UPS), United States Postal Service (USPS) or DHL.

All production and shipping times are based on business days.

Please click here for the status of your order where you can simply fill in your order number and the email address of the person who placed it.
Please contact your account representative if you seek to make changes to your order. After we begin production of your order, we may not be able to accommodate requested changes.
New laws now require that applicable sales tax be applied to online orders. Totally Promotional calculates sales tax at the time of purchase, in accordance with applicable state and local laws. The amount of the sales tax charged will be shown in the order confirmation sent to your email. For further information, visit the Sales Tax section in our Terms and Conditions.
Yes, we accept the most popular U.S.-based credit cards: American Express, Visa, MasterCard and Discover. We also can accept some purchase orders from schools, government agencies and other groups that may have restricted payment options. Contact your Account Representative for more information.
We do allow eligible customers to pay via Net 30-Day terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Manager know that you want to apply for Net 30-Day terms or pay by purchase order, and a form will be sent to you to fill out or you may access it here. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  1. Click “Approve” for the artwork
  2. Enter credit card payment information on the checkout page
  3. Click on “Place Order”
If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Manager with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.

If you choose the Pay Later option at checkout, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Manager will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.
Yes! You can order the exact amount you need as long as it is above the lowest minimum quantity shown.
Unfortunately not. Our blank table covers are custom made and cannot be returned.