Umbrellas FAQs

Read our frequently asked questions to answer everything you need to know about ordering umbrellas!
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way. has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
During the ordering process you will be given the option to submit your own artwork and/or use the clipart and fonts we have available.
Choose the style of umbrellas you want, enter the quantity and your zip code, and your preference for production time and delivery time. Next, choose the product color(s) of your umbrellas and the imprint color. You can upload your own artwork at this time or email your artwork to us later. The files we prefer to receive are EPS, AI and PDF vector formats; JPG and PNG formats are sometimes accepted. Please send the highest resolution file available. If your art file resolution is too low to convert, it may need to be redrawn and additional charges could incur depending on the complexity. Converting or redrawing artwork also could mean additional production time.

You also have the option of adding text, using our clipart and font libraries, or describing your design idea to us in the "Add special instructions here" box. Our Graphic Designers will gladly help you create it. We can typeset text and create simple artwork for free.
We prefer you use Hightail or Dropbox programs to send files that may be too large when sent by email. Files more than 100 megabytes in size may have longer proofing times. We may request that you compress these files to make them more manageable. Please click here to request our Dropbox account information.
We offer 1-color to full-color imprints on our umbrellas.
We have more than 80 fonts available in our Font Selection. You are welcome to use your own font but must first convert it to outlines (graphics) in Adobe Illustrator or Corel Draw. Not all of our fonts appear in our selection list. Please submit a font name and we will use it if we have it or we will try to find something similar.
Our expert Graphic Designers will gladly provide you with free art advice.
Totally Promotional will never knowingly reproduce copyrighted material or accept liability for copyright infringement when producing an imprint for personalized umbrellas. It is the customers responsibility to ensure their artwork does not infringe on the rights of others by obtaining permission for the reproduction of logos, trademarks and copyright material from the appropriate sources.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you want. Our graphic artists may be able to help you create a design that works for you. For more information, read our Trademarks Submitted To Us policy in our Terms and Conditions.
Yes, a FREE proof will be provided to you at no charge. It will be sent to your email address. After receiving your proof, please contact your graphic designer to approve the design or have your desired changes made.
We usually keep customer artwork/designs on file for about two years.
Yes, but please note that our product prices include one artwork/imprint per order. Each design you select or submit to us will be considered a separate order, which can reduce the price break we offer on larger quantities. This policy does not apply to second-side imprints on products such as drinkware and can coolers.
Our umbrellas are made with metal, wood, nylon and/or polyester, depending on the style you choose. See the Product Details section for specific information on each item.
We offer umbrellas that open automatically and manually depending on the style you choose. See the Product Details section for specific information about each item.
Most of our umbrellas include sleeves but a few, such as the 60” umbrellas, do not. To be sure, please check the Product Details section for the item you want.
We suggest spot cleaning with a mild detergent.
No, currently we do not have umbrellas specifically made for children.
Our one-color umbrellas are screen printed and our full-color umbrellas are imprinted via a four-color process.
The colors you see on your computer monitor and the colors that appear from the image of umbrellas you print will not be the true Pantone Matching System Colors because all printers and computer monitors are calibrated differently.
Your delivery costs are estimated and will appear on the first page of the ordering process. Just click on the umbrellas you wish to customize and enter the required information to reveal the cost. Please tell your account representative if you need a special delivery method or have special delivery instructions to meet an event deadline.
Your umbrellas will be delivered to your stated address via United Parcel Service (UPS), the United States Postal Service (USPS) or DHL.
Customers can receive their umbrella orders quicker by choosing a rush production and/or delivery time. By selecting this option during the ordering process, the delivery date will change from "estimated" to "guaranteed." Rush fees will be refunded if the order does not arrive on the guaranteed delivery date.
If you select standard production and standard delivery for your umbrellas order, you will be given an estimated delivery date during check-out. This date may change, depending on when you approve and pay for your order, current production times and any adjustments to artwork after the initial proof. If you need your order by a guaranteed date, choose one of our rush production or rush delivery methods.
Guaranteed Delivery Dates
Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change in lieu of holidays or if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery Dates
This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.
Umbrellas orders are delivered to you from our U.S. facilities.
Yes, we can accept order requests for drop shipping (delivery to a location that is not your own, ex., delivering directly to a client or customer's location) for multiple products to multiple locations. However, this may prompt an additional cost. Please send an Excel spreadsheet or Word document with the full delivery-to addresses and specification for umbrellas being delivered to more than one location.
Yes, we can accept requests to blind ship your umbrellas. Please indicate this on your order or discuss it with your personal Account Representative. We cannot guarantee that your custom umbrellas order will be delivered blind due to some circumstances beyond our control.
We prefer you consult your Account Representative with any changes to your personalized umbrellas order. Once your order is in production we may not be able to accommodate all requests.
At this time we cannot deliver any of our products to Canada or outside the Continental United States, but we are working to change this.
We deliver umbrellas and other products throughout the U.S., including to military APOs. Due to military requirements and regulations we cannot guarantee the date you will receive your custom umbrellas order.
The minimum amount of umbrellas you can order ranges between 13 and 250. Please see the minimum quantities displayed in the Quantity/Price graph on the Product Details page for each item.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  1. 1. Click “Approve” for the artwork on the cart page
  2. 2. Enter credit card payment information on the checkout page
  3. 3. Click on “Place Order”

If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Manager with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.

If you choose the Pay Later option at checkout, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Manager will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.
We urge you to check the status of your order by entering your umbrellas order number and the email address of the person who placed the order.
The date your umbrellas will arrive is based on several factors:
  1. The production time
  2. Delivery method and destination
  3. Our deadline, which is 12 p.m. Noon ET

Our production and delivery times occur Monday-Friday, excluding holidays.

We are not responsible for delivery issues for your umbrellas. That responsibility belongs to your delivery carrier, United Parcel Service (UPS), the United States Postal Service (USPS) or DHL.
Production time is the amount of time it takes to produce your umbrellas in our production facility. The time refers to business days, Monday through Friday, excluding holidays.
Totally Promotional's production times are listed in Step 1 of the online ordering process. Production times are based on business days, Monday through Friday, excluding holidays.

The FREE artwork proof for your personalized umbrellas order must be approved and payment received and processed by us by 12 p.m. Noon ET before production can begin. The information in Step 1 of the online ordering process will show an estimated or guaranteed delivery date for your umbrellas order, based on the production method and delivery time you chose.
You should receive a confirmation email immediately after placing your personalized umbrellas order. This email indicates we have received your order.

Please be aware that emails can land in junk/spam folders, so check there if your confirmation email does not arrive.
You can order the exact amount you need for most products as long as it is above the lowest minimum quantity shown.
You can fill out our Place A Ticket warranty form to address questions about your umbrellas order, regardless of its delivery status. An agent with our Warranty Department will contact you as quickly as possible to resolve any issues. If you have further questions about your order, please contact our Customer Service Department at 1-866-795-4657 or email to Customer Service.
We prefer you contact your Account Representative for any changes to your custom umbrellas order. Once your order is received in production we may not be able to accept such requests.
Unfortunately we do not due to the restrictions in place when fulfilling umbrellas orders for those organizations.
New laws now require that applicable sales tax be applied to online orders. Totally Promotional calculates sales tax at the time of purchase, in accordance with applicable state and local laws. The amount of the sales tax charged will be shown in the order confirmation sent to your email. For further information, visit the Sales Tax section in our Terms and Conditions.
We can accept most major U.S.-based credit cards including American Express, Visa, MasterCard and Discover. Totally Promotional also can accept purchase orders from eligible companies, government agencies and others with restricted payment methods.
We do allow eligible customers to pay via Net 30-Day terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Representative know that you want to apply for Net 30-Day terms or pay by purchase order, and a form will be sent to you to fill out. You also have the option of completing the form online. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.