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Wedding Favors FAQs

Take a look at the most frequently asked questions about our high-quality custom wedding favors.

TotallyPromotional.com
Phone (toll-free): 1-866-795-4657
Phone (local): 567-890-6042
Fax: 419-586-6589
Email to: Customer Service
Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.
Please check out the Contest & Promotions page of our website for all promotional codes and offers.
We do not offer specific programs or special discounts for charitable organizations or military personnel. However, please submit your request to our Customer Service Department and we will let you know if we can help in any way.
TotallyPromotional.com has samples available to customers upon request. Click here to fill out our form with your required information; some limitations and charges could apply.
The ordering process, including the method for placing a logo or design on your wedding favors, varies for our wedding favor products. Not all of the following options are available for each product:

You will begin by choosing an item, the quantity and production time. Next you will be asked to type in your zip code and select a shipping method. During the ordering process you will be asked to select your product color(s) and imprint color.

For some of our wedding favors, you can choose an imprint design from our artwork templates or email your own design right away or later. If you'd like, you can state your design idea in the "Special Artwork Instruction" box and one of our graphic designers will help you create it.

For submitted artwork, we prefer receiving EPS, AI and PDF vector file formats. We can sometimes accept JPG and PNG files. If you are sending a raster format (JPG and PNG), we must have the highest resolution possible.

Our production department requires images to be at least 150 dots per inch at print size. If your image resolution is too low to convert, we may request to redraw it, which could result in an additional fee depending on the complexity of the design. Converting or redrawing artwork also can add extra time to production. Please note that we can typeset text and create simple artwork for FREE.
We have about 250 fonts on the Font Selection page of our website for use with some of our wedding favors. If you’d like to use your own font style, it must first be converted to outlines (graphics) in Adobe Illustrator or Corel Draw before it is sent to us. Not all of our fonts are listed in our library. We welcome you to submit a font name; we will use it if we have it or search for something similar for you.
Yes we can! You can visit our Artwork Requirements page to create your custom imprint on applicable products. We also provide FREE expert art advice from our very own graphic artist team.
The Pantone Matching System is a standardized color reproduction system that provides a closer match to selected colors. All PMS Colors correspond to a number and are more precise than CMYK for logos and branding designs.

CMYK is a four-color process that uses cyan, magenta, yellow and black in layers to form your selected color. CMYK is best suited for multiple-colored imprints such as photographs you may choose for your wedding favors.
We never knowingly reproduce copyrighted material and cannot accept liability for copyright infringement for the wedding favor orders we produce. Customers are responsible for obtaining legal permission for the reproduction of all logos, trademarks and copyrighted material.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our graphic artists can help you create a design to your satisfaction.
Yes. A FREE art proof for your wedding favors will be sent to you via email, usually the same day you complete your order online, depending on the time of day we receive it. After you obtain the FREE proof, please contact your graphic artist to approve it or have changes made to your satisfaction.
Yes you can. Please work with your graphic artist to receive your FREE proof in different product and/or imprint color(s).
We routinely keep our customers’ artwork/designs in our files for about two years.
Yes, but please note that our product prices include one artwork/imprint per order. Each design you select or submit to us will be considered a separate order, which can reduce the price break we offer on larger quantities. This policy does not apply to second-side imprints on products such as drinkware and can coolers.
Estimated delivery costs are displayed on the first page of your wedding favors order. Select an item to customize and enter the quantity and your zip code. The estimated delivery methods and costs will be shown.

If you need a special delivery method or have special delivery instructions for your wedding favors, please contact your personal Account Representative. We offer FREE ground delivery to locations within the Continental United States on certain items featured with our FREE delivery icon.
Guaranteed Delivery Dates
Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change in lieu of holidays or if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery Dates
This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.
We ship all of our orders via United Parcel Service (UPS), the United States Postal Service (USPS) or DHL from our production facilities in the United States. All orders ship by ground service unless an expedited method is chosen or requested by you for an event date. All quoted delivery costs are considered estimates.
The United States facility your order will be delivered from depends on the specific items you ordered.
The arrival date of your wedding favors order is based on several factors:
  • The day and time your order is approved. Your artwork, delivery method and payment information must be approved by our 12:00 noon Eastern Time deadline.
  • The delivery destination/location. (Please see the estimated delivery date on the Product Details page.)
Our production and delivery times are based on business days, Monday through Friday.

Normal transit time is one to six days, depending on the location to be delivered.

Note: After your order leaves our production facility, we are not responsible for delivery issues. That responsibility lies with the delivery carrier, United Parcel Service (UPS), the United States Postal Service (USPS) or DHL.
If your tracking number has letters and numbers and begins with “1Z,” it likely is a UPS shipment. A tracking number with all numbers and beginning with “94,” likely was delivered by USPS. A tracking number that begins with “93” is likely handled by DHL.
We take requests for drop shipping, which is delivering to a location that is not your own, ex., delivering directly to a client or customer's location. We can ship multiple products to multiple locations. However, this may incur an additional cost. You must send us an Excel spreadsheet or Word document with the full ship-to addresses and specifications if products are to be delivered to more than one location.
Yes, we accept requests for blind shipping if it is indicated on your order or discussed with your Account Representative. Be aware that we cannot 100 percent guarantee that your order will ship blind due to the process of delivering our products.
If you need to make such changes, please contact your Account Representative. After your order is in production we may not be able to accommodate additional requests.
At this time we do not but are actively working to make this happen.
Yes, we do ship to military APOs. However, due to certain military requirements and regulations, we cannot guarantee when your wedding favors order will be received. We can guarantee the date it will ship from our production facilities.
The arrival date of your wedding favors order rests on several factors:
  • The production time, based on a deadline of 11. a.m. Eastern Time.
  • The shipping method and destination you choose during ordering.
  • The day and time your proof is approved by you. Production of your order cannot begin until your proof is approved.
∗Our production and shipping times are based on business days, Monday through Friday.

To check the status of your order, simply enter your personal order number and the email address of the person who placed it.
When we say production time we are referring to the period it takes to produce and print orders during regular business days, Monday through Friday, excluding holidays.

Before your order can be sent to production, you must approve your FREE artwork proof and have your payment processed by 11 a.m. Eastern Time. View the Product Details page for production time options and the estimated shipping date of your wedding favors order.
You will be sent a confirmation email soon after placing your online order. Note that email messages can land in junk/spam folders. Please be sure to check those folders if your confirmation email has not yet arrived.

Note: Your confirmation email ensures we have received your wedding favors order but does not guarantee that it is in production. If you did not approve your order online, you will receive a FREE proof via email that must be approved by you before we can proceed with your order.
Of course you can! Just order the exact amount of wedding favors you need, as long as it is above the lowest minimum quantity shown.
We suggest you contact your account representative for any changes needed for your wedding favors order. You can make changes during the proofing stage but after your order is in production it may be difficult to accommodate requests.
New laws now require that applicable sales tax be applied to online orders. Totally Promotional calculates sales tax at the time of purchase, in accordance with applicable state and local laws. The amount of the sales tax charged will be shown in the order confirmation sent to your email. For further information, visit the Sales Tax section in our Terms and Conditions.
We accept American Express, Visa, MasterCard and Discover. We also can under certain circumstances accept purchase orders. Please contact your account representative for further information.
We do allow eligible customers to pay via NET-30 terms and/or purchase orders. In order to be considered, you need to place an order through our website and choose the "pay later" option so we have the full details of your planned order. Let your assigned Account Manager know that you want to apply for NET-30 terms or pay by purchase order, and a form will be sent to you to fill out. Your information must be reviewed and approved before we can proceed with your order. If you want to pay with a purchase order, you must first be approved and are required to send a copy of your signed PO with an amount that matches your online order.
If you place an online order and are given the option to “Approve Design” online, your order is considered finalized when you:
  1. Click “Approve” for the artwork
  2. Enter credit card payment information on the checkout page
  3. Click on “Place Order”
If you choose the Pay Now option at checkout, but were not given the option to approve your design online during the checkout process, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you need to email your Account Manager with approval of your proof. We cannot put this type of order into production until we have written (email) proof approval and have processed your payment.

If you choose the Pay Later option at checkout, you will be assigned to an Account Manager who will email you a proof and sales order to review. To finalize this type of order, you will need to pay for the order via the payment link that your Account Manager will send you. Once your payment is submitted, it is considered approval of the proof and the order will be sent to production. If proof approval is emailed and payment has not been made, the order cannot be sent to production.
Simply add a space(s) before and/or after your text by using the space bar on your keyboard when entering text into a specific field.
If you do not want to include a certain text field on your design, simply leave the field blank/empty.

Your design will appear exactly how you type it in the fields. You can click the "View Design" button to preview how your design will look.
Making the appearance of your text in any field smaller can be done by adding equal amounts of space before and after the specific text. You can use the space bar on your keyboard to add these spaces.

For example, if you would like the name "Kim" to be smaller in size, simply add a space before and after "Kim."

Please note that we do have a maximum character limit and minimum text size. If you exceed any of these limits, you will receive an error message.
Due to how the text conforms to fit within the available text area, you currently cannot make your text larger. If you would like your text to be larger, please click the "Add Special Request" button on the cart page and one of our talented graphic designers will alter the design accordingly and send you a proof to approve.
You can try changing your text to all capital letters, or add spaces before and/or after your text to move it to the right or left to avoid overlapping. If you still cannot get the design you love, please click the "Add Special Request" button on the cart page and one of our talented graphic designers will alter the design and send you a proof to approve.
If you would like to switch the information that you are prompted to give in the text fields, simply type the names where you want them to appear.
You cannot change and/or add any additional text fields at this time. However, you can input different text than we have labeled.
If possible, try a shorter version of your name or a nickname. For example, "Kimberly" could be shortened to "Kim." If you do not want to shorten your names or cannot get the design to work with your names, click the "Add Special Request" button on the cart page and one of our talented graphic designers will alter the design for you and send you a proof to approve.

Please note that your credit card is not charged until after you approve your proof and the order goes into production.