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Totally Promotional is looking for energetic and professional candidates for a second shift position in our Customer Service area. Our Help Desk associates provide an exceptional level of care and assistance to our customers by phone, email, and web chat.

Location:  Coldwater - Mercer County, Ohio

Responsibilities may include

• Engage customers through telephone calls, web chats, and emails in a professional manner.
• Assist customers with inquiries relating to the ordering of product through our websites.
• Gather information, research, and resolve inquiries.
• Enter customer data and other relevant order information.
• Communicate appropriate options for resolution in a timely manner.
• Inform customers about services and products available.
• Make recommendations to management to improve efficiency and effectiveness of our websites.
• Ability to simultaneously handle calls, chats, and emails

Schedule (Day Shift Only):

• Monday-Friday: 11:00 AM to 7:00 PM EST

Experience/Certification Required:

• High School Degree or Equivalent.
• Prior Customer Service experience is a plus.
• trong written and verbal communication skills.
• Keen attention to detail.
• Strong administrative and organizational skills.
• Ability to work in a team environment and stand-alone depending on the workload and situation.
• Ability to conduct tasks simultaneously.
• Experience or certification in graphic design is a plus.

Salary/Benefits:

• Same Day Pay Available
• Earn up to 2 weeks of PTO in your first year
• Weekly Flex Time Available
• Health, prescription, vision, dental and life coverage with company match after 30 days
• Short Term Disability and Long Term Disability available after 30 days
• Paid holidays
• 401(K) Plan after 1 year with a 3% employer match
• Anniversary gifts
• Continual training and personal development opportunities
• Many opportunities for advancement and personal career growth
• Employee discount

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Now is a great time to start a career with Totally Promotional and join our family-owned and operated company. Our production facility in Coldwater offers a relaxed, casual work environment with an air-conditioned employee break area complete with a variety of vending options and a free morning coffee bar.

We are seeking a reliable and skilled Maintenance Associate to join our team. The successful candidate will be responsible for performing routine maintenance tasks, troubleshooting equipment issues, and ensuring the overall functionality and safety of our facilities.

Responsibilities:

• Conduct routine inspections of premises to identify and address maintenance issues
• Perform maintenance tasks such as repairing or replacing defective equipment, plumbing, electrical systems, and HVAC units
• Collaborate with other team members to prioritize and complete maintenance requests
• Respond promptly to emergency maintenance requests
• Ensure the proper functioning of all machinery and equipment
• Conduct preventive maintenance on a regular basis
• Keep accurate records of all maintenance and repair activities
• Maintain a clean and organized work environment
• Adhere to safety guidelines and protocols
• Experience working on Low Voltage DC circuits and other electrical up to 120V AC
• Experience with pneumatic systems under 160 psi
• Capable of using a multi meter and similar testing devices to isolate and determine machine failures
• Light machining history - part fabrication, drilling, tapping, threading
• Previous Preventative Maintenance experience with oiling, greasing, bearing replacement
• Familiar with LOTO programs and usage

Schedule:

• Monday-Thursday 7:00A-4:00P
• Friday 7:00A-11:00A
• Occasional Overtime Monday-Friday 6:00A-4:00P (when necessary)
• Occasional Saturdays may be required a few times a year

Requirements:

• High school diploma or equivalent
• Proven experience as a Maintenance Associate or similar role
• Knowledge of basic repair and maintenance tasks
• Ability to troubleshoot and solve problems efficiently
• Good physical condition and stamina
• Excellent attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic knowledge of safety protocols and procedures
• Certification in maintenance or related field is a plus
• Light machining experience - part fabrication, drilling, tapping, threading
• Preventative Maintenance experience with oiling, greasing, bearing replacement
• Prolonged periods of sitting or standing
• Must be able to lift up to 20 lbs at times
• Manual dexterity as needed to operate and utilize a variety of equipment and tools

Salary/Benefits

• Same Day Pay Available
• Earn up to 2 weeks of PTO in your first year
• Weekly Flex Time Available
• Health, prescription, vision, dental and life coverage with company match after 30 days 
• Short Term Disability and Long Term Disability available after 30 days
• Paid holidays 
• 401(K) Plan after 1 year with a 3% employer match 
• Anniversary gifts
• Continual training and personal development opportunities 
• Many opportunities for advancement and personal career growth 
• Employee discount 

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