Careers at Totally Promotional

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Walk-in interviews accepted Mon.-Thurs. 7 a.m.-4 p.m.

General employment questions can be sent to [email protected].

  • General Employment
  • FULL-TIME
  • Job Category: Sales

Totally Promotional is looking for energetic and professional candidates for a second shift position in our Customer Service area. Our Help Desk associates provide an exceptional level of care and assistance to our customers by phone, email, and web chat.

Location:  Coldwater - Mercer County, Ohio

Responsibilities may include

  • Engage customers through telephone calls, web chats, and emails in a professional manner.
  • Assist customers with inquiries relating to the ordering of product through our websites.
  • Gather information, research, and resolve inquiries.
  • Enter customer data and other relevant order information.
  • Communicate appropriate options for resolution in a timely manner.
  • Inform customers about services and products available.
  • Make recommendations to management to improve efficiency and effectiveness of our websites.
  • Ability to simultaneously handle calls, chats, and emails

Schedule (Day Shift Only):

  • Monday-Friday: 11:00 AM to 7:00 PM EST

Experience/Certification Required:

  • High School Degree or Equivalent.
  • Prior Customer Service experience is a plus.
  • trong written and verbal communication skills.
  • Keen attention to detail.
  • Strong administrative and organizational skills.
  • Ability to work in a team environment and stand-alone depending on the workload and situation.
  • Ability to conduct tasks simultaneously.
  • Experience or certification in graphic design is a plus.

Salary/Benefits:

  • Same Day Pay Available
  • Earn up to 2 weeks of PTO in your first year
  • Weekly Flex Time Available
  • Health, prescription, vision, dental and life coverage with company match after 30 days
  • Short Term Disability and Long Term Disability available after 30 days
  • Paid holidays
  • 401(K) Plan after 1 year with a 3% employer match
  • Anniversary gifts
  • Continual training and personal development opportunities
  • Many opportunities for advancement and personal career growth
  • Employee discount

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  • Maintenance Technician
  • FULL-TIME
  • Job Category: Production

Now is a great time to start a career with Totally Promotional and join our family-owned and operated company. Our production facility in Coldwater offers a relaxed, casual work environment with an air-conditioned employee break area complete with a variety of vending options and a free morning coffee bar.

We are seeking a reliable and skilled Maintenance Associate to join our team. The successful candidate will be responsible for performing routine maintenance tasks, troubleshooting equipment issues, and ensuring the overall functionality and safety of our facilities.

Responsibilities:

  • Conduct routine inspections of premises to identify and address maintenance issues
  • Perform maintenance tasks such as repairing or replacing defective equipment, plumbing, electrical systems, and HVAC units
  • Collaborate with other team members to prioritize and complete maintenance requests
  • Respond promptly to emergency maintenance requests
  • Ensure the proper functioning of all machinery and equipment
  • Conduct preventive maintenance on a regular basis
  • Keep accurate records of all maintenance and repair activities
  • Maintain a clean and organized work environment
  • Adhere to safety guidelines and protocols
  • Experience working on Low Voltage DC circuits and other electrical up to 120V AC
  • Experience with pneumatic systems under 160 psi
  • Capable of using a multi meter and similar testing devices to isolate and determine machine failures
  • Light machining history - part fabrication, drilling, tapping, threading
  • Previous Preventative Maintenance experience with oiling, greasing, bearing replacement
  • Familiar with LOTO programs and usage

Schedule:

  • Monday-Thursday 7:00A-4:00P
  • Friday 7:00A-11:00A
  • Occasional Overtime Monday-Friday 6:00A-4:00P (when necessary)
  • Occasional Saturdays may be required a few times a year

Requirements:

  • High school diploma or equivalent
  • Proven experience as a Maintenance Associate or similar role
  • Knowledge of basic repair and maintenance tasks
  • Ability to troubleshoot and solve problems efficiently
  • Good physical condition and stamina
  • Excellent attention to detail
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic knowledge of safety protocols and procedures
  • Certification in maintenance or related field is a plus
  • Light machining experience - part fabrication, drilling, tapping, threading
  • Preventative Maintenance experience with oiling, greasing, bearing replacement
  • Prolonged periods of sitting or standing
  • Must be able to lift up to 20 lbs at times
  • Manual dexterity as needed to operate and utilize a variety of equipment and tools

Salary/Benefits

  • Same Day Pay Available
  • Earn up to 2 weeks of PTO in your first year
  • Weekly Flex Time Available
  • Health, prescription, vision, dental and life coverage with company match after 30 days 
  • Short Term Disability and Long Term Disability available after 30 days
  • Paid holidays 
  • 401(K) Plan after 1 year with a 3% employer match 
  • Anniversary gifts
  • Continual training and personal development opportunities 
  • Many opportunities for advancement and personal career growth 
  • Employee discount 

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View All Job Offerings

Who We Are | What We Do

Totally Promotional is a promotional products business located in Coldwater, Ohio, a town in Mercer County, Ohio. We customize promotional items, create designs, manage two websites and always make time for fun.

Our team consists of office and production employees who thrive in a business/casual environment.

We offer a variety of positions for graphic designers, marketing specialists, printers, sewers, packagers and more. Our workforce continues to grow with competitive wages and benefits.

Whether you’re fresh out of high school, a recent college graduate or seeking a new career, we welcome you.

Benefits

We are proud to offer benefits that help you feel and do your best.

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Earnings

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Generous wages aligned to talent.

Investment options for your future.

Invest In You

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  • Competitive pay
  • Retirement plan (401k) with company match
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Insurance

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Your health and well-being is important.

Get the coverage you need!

Coverage Options

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  • Medical
  • Dental
  • Vision
  • Disability
  • Life
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Time Off

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Everyone needs time to rest, relax and recharge.

Take A Break

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  • Earn two-weeks paid time off in your first year
  • Paid holidays
  • Flexible time off available
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Training

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Ongoing/on-site training to further your career with us.

Learn & Succeed

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  • Access to new technology
  • Education opportunities
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Advancement

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Opportunities for growth within the company.

Grow With Us

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  • Internal promotions
  • Transfer opportunities

It Takes A Team

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Manufacturing

Production + Support Team

  • Screen Printing
  • Machine Operation
  • Project Teams
  • Production Support
 
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Marketing & Business

Marketing Team

  • SEO Specialists
  • Social Media & Email Marketing

Product Management Team

  • Category Management
  • Digital Design
 
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Content Creation

Creative Team

  • Photography
  • Videography
  • Creative Writing

Site Content Team

  • Web Development
  • UX/UI Design
 
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Design & Sales

  • Sales Representation
  • Graphic Design
  • Help Desk
 
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Internship Program

  • Marketing & Business
  • Graphic Design
  • Photography

Ready To Make An Impact? Join Us.