Terms and Conditions


By accessing, browsing or using our websites at TotallyPromotional.com and TotallyWeddingKoozies.com, you agree to be bound by these stated Terms and Conditions. If you do not agree to these terms, please do not use or access our websites.

If at any time you have questions regarding our products, services or Terms and Conditions, please contact our customer service representatives seven days per week via live chat on our websites, call 1-866-795-4657 or email us at [email protected].

Terms of Use

1. Disputes

All unsettled disputes or claims between you and Totally Promotional will be resolved through binding individual arbitration. Read details.

2. Liability Policy

Totally Promotional offers a limited liability policy with exclusions to protect our customers and ourselves. Read details.

3. Product Return Policy

Totally Promotional has guidelines and steps in place if you wish to return products that do not meet your expectations. Read details.

4. Jurisdiction and Law

All issues related to our websites, policies, products or services are subject to the appropriate jurisdiction and laws. Read details.

5. Website Accessibility Policy

Totally Promotional is committed to abiding by the standards and principles of the Americans with Disabilities Act (ADA). Read details.

6. California Proposition 65

Totally Promotional makes every effort to remain compliant with California Proposition 65 for the safety of our customers. Read details.


Our products are meant for promotional use only. Read details.

8. Severability and Non-Waiver

Our Terms and Conditions and other policies remain valid even if individual provisions become invalid or are not enforced. Read details.

9. Warranties

Our warranty policy applies to Totally Promotional products and services, website usage and other actions, with respect to the legal rights of our customers. Read details.

10. Understanding/Agreements

These Terms and Conditions and other policies explain the extent of agreement between you and Totally Promotional. Read details.

11. Conditional Acceptance

When you place an order with Totally Promotional, you have conditionally agreed to our Terms and Conditions. Read details.

12. Your Obligation and Responsibility

You agree to accept responsibility for your actions when accessing our websites. Read details.

13. Website Access Per Jurisdiction

You are solely responsible for complying with regulations within your jurisdiction when accessing Totally Promotional's websites. Read details.

14. Ownership of Our Websites and Content

Totally Promotional by law retains all rights to materials and content on its websites. Read details.

15. Age Restriction

Totally Promotional does not knowingly do business with customers under 18 years old. Read details.

17. Website Modification and Discontinuation

We retain the right to make changes on our websites at any time. Read details.

18. Unacceptable artwork submissions

We will not place artwork that we deem unacceptable on any of our products. Read details.

19. Trademarks Submitted To Us

You are solely responsible for securing permission for the trademarks sent to us. Read details.

20. Copyright Violation Notice

We have steps in place for you to follow if you believe a copyright infringement has occurred via our websites. Read details.

21. Trademarks Displayed on Our Websites

All names, logos and other text on our websites are the property of Totally Promotional or their respective owners and cannot be used unless noted. Read details.

22. User-Generated Content

We cannot be held liable for any user-generated content made available on our websites by us or others. Read details.

23. Removal of Content

We will review requests to remove content from our websites that you believe violates your rights. Read details.

24. Changes on Our Site/Correction of Inaccuracies

We retain the right to make corrections, revoke offers, make adjustments or take other action based on errors made by us. Read details.

25. Product Images We Display on Our Websites

We do not enhance or alter the images on our website to misrepresent our products or services. Read details.

26. Liability for Links

We are not responsible for links to other websites that may appear on any of our websites. Read details.

27. Product Consistency

Minor inconsistencies may occur in the color and materials of our products. Read details.

28. Pricing on Our Websites

Prices on our websites are subject to change at any time. Read details.

29. Sales Tax

Our customers are subject to all applicable sales tax. Read details.

30. Net 30-Day Payment

We offer Net 30-Day payment options with conditions for approved customers. Read details.

31. Cancellation or Changes to Existing Orders

You may be subject to charges or service fees if you cancel or make changes to your order. Read details.

32. Delivery Dates

Totally Promotional may change your production or delivery times to meet your chosen Guaranteed Delivery Date. Read details.

33. Delivery Delays and Transfer of Ownership Merchandise

We are not liable for specific product delays, damages or other claims after our products leave our production facility. Read details.

34. Over/Unders

Item amounts can vary per order, but you only pay for the number of items you receive. Read details.

35. Force Majeure

We are not liable for actions beyond our control that may affect production or delivery of your items. Read details.

36. Returned Checks

We will charge a fee for any checks we receive for insufficient funds. Read details.

37. Customer Verbal Abuse Policy

Totally Promotional will take every step necessary to protect its staff from verbal abuse by customers. Read details.

38. Website/Policy Changes

You accept our most current policies when using our websites. Read details.

39. Samples

We now offer samples! Read details.


If you experience problems related to our products or services, please contact Totally Promotional so we may help resolve the matter to your satisfaction. Per our Terms and Conditions, you agree that any unsettled dispute or claim you may have with Totally Promotional shall be decided by binding individual arbitration, not in court (unless your claim qualifies for small claims court). This agreement means that you waive your right to file a claim in court, or participate in class arbitrations, class actions or representative actions.

All disputes or claims between you and Totally Promotional will be handled through the American Arbitration Association (AAA) and its most current Commercial Arbitration Rules. According to AAA rules, arbitration will be handled by a sole arbitrator on an individual basis. Class actions and class arbitrations are not permitted. You and Totally Promotional each agree to waive the right to trial by jury if for any reason a claim proceeds to court.

Fees: The Consumer Arbitration Rules will dictate the payment of any and all reasonable filing, administrative and arbitrator fees. Totally Promotional will reimburse you for the reasonable administrative filing and arbitrator fees if the value of the claim is less than $10,000, unless the arbitrator finds your claim to be without substance, frivolous or filed without improper purpose.

Jurisdiction: Totally Promotional is based in Coldwater, Ohio, in Mercer County, so any legal action against us, related to our products or services, except when arbitration is required, must be filed/handled and/or take place in Mercer County, Ohio, or the federal court in Toledo, Ohio, known as the United States District Court Northern District of Ohio.

Liability Policy

Totally Promotional, its owners, affiliates, agents, and any other related parties shall not be liable to another party for any indirect, incidental or consequential damages (including without limitation, damages resulting from loss of use, loss of profits, interruption or loss of business, (lost goodwill, lost revenue and lost opportunity) arising out of the use of this website or with respect to the products and services offered for purchase hereunder. The foregoing limitation of liability and exclusion of damages applies even if a party had or should have had knowledge, actual or constructive, of the possibility of such damage. The foregoing limitation of liability and exclusion of damages shall apply whether a claim is based on breach of contract, breach of warranty, tort (including negligence), product liability, strict liability or otherwise, and notwithstanding any failure of essential purpose of any limited remedy herein. Totally Promotional's maximum liability for products is limited to the purchase price of the products sold. We will not under any circumstance be held liable for any claim or action that exceeds this liability limit. We also will not be liable for any third-party claims for damages against the customer, or for malfunction of product, cause of delays, interruption of service, or loss of business.

Totally Promotional makes no representation or warranties, express or implied, regarding the quality, safety, or performance of any product sold on the website. This includes, but is not limited to, implied warranties of merchantability and fitness for a particular purpose.

It is the responsibility of the customer to verify the suitability, compatibility, and proper use of products purchased. Totally Promotional is not liable for any misuse, abuse, or improper handling of a product.

The use of automated systems, including but not limited to bots, spiders, and other artificial intelligence (AI) tools, for the purpose of scraping or extracting data from this website is strictly prohibited. Unauthorized scraping poses a threat to the security, privacy, and integrity of the information available on this website, and any attempt to scrape the website may result in legal action. We actively monitor and employ measures to detect and prevent scraping activities on our website. Engaging in scraping activities may lead to legal consequences, including but not limited to legal action, damages and injunctive relief.

By continuing to use the Totally Promotional website, you acknowledge that you have read and agree to the Terms & Conditions detailed herein.

Product Return Policy

Totally Promotional is dedicated to providing high-quality, customized products for you and your event. Although we strive for perfection, we understand that mistakes happen! If we make a mistake, we will review the issue and do our very best to remedy the situation. However, due to the customized nature of our products, Totally Promotional cannot accept returns for printed items that pass our production quality standards. ***Once shipped, orders meeting Totally Promotional’s satisfactory standard are NON RETURNABLE***. There may be an opportunity to make changes to the order while still in production, however, applicable fees will be assessed. Once the order has begun printing it cannot be cancelled. Please see Cancellation or Changes to Existing Orders for more details.

If you have problems with your order, go to the Place A Ticket page on our website to fill out and submit a Ticket. The completed form will be sent to our Warranty Department and an agent will contact you within two business days, during department hours, Monday-Friday.

If your request is approved, a Return Authorization will be sent to you via email with instructions to return ship your product(s). Please do not return merchandise to us without a Return Authorization. No refunds will be issued for returned merchandise without our prior authorization.

We cannot accept any returned merchandise after 40 days from the date the invoice was created.

Packages that have been returned to sender will be held for 30 calendar days. Reshipment fees will be assessed for delivery.

You may be subject to return shipping fees and/ or a reasonable restocking fee for any products you return. We cannot accept returns of blank table covers, blank lanyards and most blank can coolers because they are made to order. Blank face masks, neck gaiters, lip balm and hand sanitizer cannot be returned due to the sterilized nature of those products.

Claims for merchandise damaged in transit must be handled by the shipping carrier. Totally Promotional is held free and harmless from damages of this kind.

We want you to be satisfied with your order and enjoy your shopping experience with us! Please feel free to contact our customer service department, at any time, for clarification of these terms.

Jurisdiction and Law

Our stated Terms and Conditions and other policies shall be subject to, governed by and construed under the laws of the State of Ohio in the United States of America, without regard to conflict of law principles, except to the extent that transactions via our websites are governed by the EU Directive on the Protection of Consumers in Respect of Distance Contracts, in which case the provisions of the Directive shall be deemed controlling.

You consent and waive all objection to the exclusive jurisdiction of the federal and state courts of Ohio and venue therein to resolve any controversy or claim of whatever nature arising out of or relating to use of our websites. However, we retain the right to bring legal proceedings in any jurisdiction where we believe an infringement of this agreement is currently taking place or is originating.

Orders placed via U.S. websites are subject to the U.S. Federal Arbitration Act for all matters relating to arbitration.

Website Accessibility Policy

Totally Promotional is committed to abiding by the standards and principles of the Americans with Disabilities Act (ADA). By clicking on the gray handicap icon, in the bottom right hand corner, our website becomes easily accessible and customizable for users suffering from visual impairments. Totally Promotional strives to create a website that is accessible for all users and we welcome any feedback that helps us meet this goal. If at any time you have questions regarding our products, services or Terms and Conditions, please contact our customer service representatives seven days per week via live chat on our websites, call 1-866-795-4657 or email us at [email protected].

California Proposition 65

Totally Promotional strives for complete compliance pursuant to California’s Safe Drinking Water & Toxic Enforcement Act, also known as “Proposition 65” or “Prop 65.”

Enacted in 1986 and updated in August 2016, Prop 65 seeks to protect California residents from exposures to chemicals classified as carcinogens or reproductive toxicants. The State of California has comprised a list of more than 850 chemicals known to cause cancer, reproductive harm or birth defects.

A large number of chemicals on the list are given safe harbor levels by the Office of Environmental Health Hazard Assessment (OEHHA), which are used to determine overall exposure risks. These levels include No Significant Risk Levels (NSRLs) for cancer causing chemicals, and Maximum Allowable Dose Levels (MADLs) for chemical reproductive toxicity.

For a complete list and other information regarding these chemicals please visit https://www.p65warnings.ca.gov/chemicals

If a product contains a chemical composition that surpasses safe harbor levels or if no safe harbor level exists, a warning label is affixed to the product alerting Californian consumers of potential risks. Persons are in violation of Prop 65 for failing to provide adequate warnings. Totally Promotional complies with this requirement by: 1.) providing a Prop 65 warning, within the product description, on our Totally Promotional website and 2.) providing labels on all necessary items shipped to California. Totally Promotional manufactures high-quality, safe products that meet all applicable federal safety and warning requirements, regulations and standards as enforced by the Consumer Product Safety Commission, the Federal Communications Commission and the U.S. Food and Drug Administration. For your safety, Totally Promotional continues to monitor products regularly to ensure Prop 65 compliance. The Prop 65 warning shall resemble the image below.

Cali Prop Warning


If you plan to sell a Totally Promotional product for use in California, you must comply with Prop 65. Totally Promotional only affixes a Prop 65 warning to the necessary products shipped directly to the State of California. You MUST affix an appropriate warning to EACH product for which a warning is required. Totally Promotional products affected by Prop 65 are identified on our website in the product description. You are responsible for adding the appropriate Prop 65 warning to these products if you plan to redistribute them in the State of California. You shall indemnify, defend, and hold Totally Promotional free and harmless against and in respect of any and all actions, claims, judgments, losses, liabilities, or demands, and against all costs, expenses and attorney’s fees, arising, directly or indirectly, out of your failure to comply with these requirements as provided in Prop 65.

Please refer to https://www.p65warnings.ca.gov/new-proposition-65-warnings for help constructing appropriate warnings.


Totally Promotional is a promotional products company. Very few items on our website are intended to be used by children. These items are identified by using the term “Youth” in the product name. Otherwise, we do not directly market to children or target children under the age of 13, and will never knowingly solicit information from them. All other items are intended for advertising and promotional purposes ONLY.

All youth items will be labeled with the Totally Promotional name along with an identifying number associated with the PO# and product creation date. This is in compliance with the Consumer Product Safety Improvement Act (CPSIA), which requires children's products to be affixed with tracking labels. We have also affixed this label to other items, although not intended, that may end up in the hands of a child.

The following SKUs are affixed with a compliant tracking label;

  • TSTB100, TSTB101, TSTB102, TSTB103, TSTB104, TSTB105, TA115C, TA115W, TA115SC, TA115CFCC, TA115CBC, TA115WFCC, TA115SCFCC, TA115WBC, TA116C, TA116W, TA116SC, TAWBC, TACBC, TA116CFCC, TA116SCBC, TA116SCFCC, TA117C, TA117SC, TA117W, TA117WBC, TA117SCBC, TA117CBC, TA118, TA118BC, TA123W, TA123C, TA123CFCC, TA123WFCC, TA123CBC, TA123WBC, TGAITER103FCC, TGAITER103BCC, TSG133, TSG134, TSG135, TFD104, TFD105

If you have questions regarding tracking information or product testing please email [email protected] for more information.

Severability and Non-Waiver

Our failure to enforce any portion of our Terms and Conditions or other policies will not be deemed a waiver of such provisions, nor a wavier of the right to enforce those provisions. A waiver by us of any rights under these Terms and Conditions on any occasion will not in any way constitute a waiver of such rights or any other right on any other occasion. If any provision of these Terms and Conditions or our other policies is determined to be invalid, such invalidity will not affect the validity of the remaining sections of these Terms and Conditions. The parties will substitute for the invalid sections a provision which most closely resembles the intent and economic effect of the invalid section. These Terms and Conditions will apply in lieu of, and notwithstanding, any specific legend or statement associated with any document or information exchanged.


We warrant that all merchandise sold to you by Totally Promotional is free of any security interest. We do not express or imply any warranties as to the fitness for purpose of the merchandise you purchase from us.

We offer no warranties or representations regarding our websites or their content, or any product or service provided by or offered through our websites. Our websites and all content found within are provided for use as is, and as available. We disclaim, to the fullest extent allowed by law, all express or implied warranties, arising by statute, custom, course of dealing and performance, or in any other manner, including without merchantability, quality and fitness for a particular purpose, in regard to our websites, content, product or services available or offered through our websites, and/or any site to which they are linked.

We do not warrant that our websites, the servers we use or the transmissions sent by us or through our websites are free of harmful components, such as viruses. We also do not warrant that the information accessible from our websites, or any sites from which they are linked, is accurate, complete or up-to-date. We cannot be held responsible for any errors or omissions in any content on our websites.

Opinions, advice, comments and statements made on our websites by users, as well as user-generated content, is not endorsed by us and does not in any way reflect our opinion, statement or advice. We do not provide any warranties against the possibility of deletion, misdelivery or failure to store communications, personalized settings or other information. We also do not warrant continuous, uninterrupted or secure access to, or use of, our websites. You accept that our owners, executives, employees and other representatives receive the benefit of this clause.

Without limits to the previous statement, some merchandise offered by us on our websites may be covered by a product warranty from the manufacturer, and the limitations and disclaimers set forth herein will not restrict or limit any such warranty for products purchased on our websites.

No information in our Terms and Conditions policies will affect any statutory rights to which you may be entitled as a consumer to the extent your ability to alter or waive such rights by contract is limited by applicable law.


Our Terms and Conditions, as well as other policies on our websites, contain the complete understanding between you and our company, with respect to the use of our websites. No statement, representation or inducement oral or written, not contained herein, shall bind any party to this agreement.

Conditional Acceptance

Your submission of an online order or telephone order to Totally Promotional is considered a conditional acceptance of your consent to purchase merchandise from us, and confirms your acceptance of our terms and conditions of sale as set forth. You, the buyer, and Totally Promotional agree that any contract entered into shall be interpreted and governed by the laws of the state of Ohio.

Access and use of our websites and all information, products, services and materials available is subject to all applicable laws and regulations, including our stated Terms and Conditions.

If you do not agree to the discreet and secure collection, use and disclosure of your personal information on our websites, as explained in our Terms and Conditions and other policies, please do not use our websites.

Your Obligation and Responsibility

You agree to use all of our websites in a manner consistent with any and all rules and regulations that apply. You also agree not to transmit or upload to our websites any computer viruses, worms, trojan horses or anything that may interfere, disrupt or interrupt the normal operations of a computer. We strictly prohibit any unauthorized modifications, tampering or altering of information or any interference with the availability or access of our sites. In response to such unlawful acts, we reserve all rights and remedies available to us.

You also agree to indemnify, release and hold harmless our executives, agents, representatives, employees and owners from any claim, loss, liability and expense, including legal fees, that may be related to a violation of our Terms and Conditions, or your access or use of our websites.

Website Access Per Jurisdiction

Access or use of our websites or information, materials, products and/or services may be prohibited by law in certain countries or jurisdictions. You alone are responsible for compliance with any applicable laws of the country from which you are accessing our websites.

Access to our websites or portions of our websites and the use of information, materials, products and/or services provided through our websites is not intended and is prohibited where such access or use violates applicable laws or regulations.

Ownership of Our Websites and Content

Our websites, all of the software and codes used, the text, images, video and audio-video, photographs, illustrations and graphics, sound recordings and other materials and user-generated content, fall under the protection of applicable intellectual property and other proprietary laws, including without limitation to those of the United States. All the content and intellectual property rights are the sole ownership of Totally Promotional, and are protected pursuant to all applicable trademark and copyright laws.

The content displayed on our websites does not constitute a waiver of right to anyone for that content. Ownership rights are not acquired to content viewed on any of our websites. Unless provided otherwise, none of the content on any of our websites may be used, reproduced, copied, distributed, downloaded, republished, modified, posted, displayed or transmitted in any form or by any means, including but not limited to mechanical, electronic, photocopying, recording without our prior written permission.

We do grant permission to the extent necessary to lawfully access and/or use our websites and to display, download or temporarily print sections of our websites for personal or noncommercial use, if the content is not modified, if all copyright and other proprietary notices are kept in the content, and if the content is not copied or posted on any network computer or broadcast in any type of media.

Age Restriction

We require that our customers be over 18 years of age to purchase products on any of our Totally Promotional websites. If you are under 18 years old, you must have authority from either a parent or guardian to purchase products from any of our websites.

Website Modification and Discontinuation

We have the right at any time to modify, delete, edit, suspend or discontinue, permanently or temporarily, our websites or portions of our websites and/or the information, materials, services and/or products we provide through our websites, with or without notice. You agree that we will not be liable to you or any third party for any type of modification, deletion, editing, suspension or discontinuance of our websites.

Unacceptable artwork submissions

Totally Promotional has the sole discretion to reject any orders or submissions that contain text or design that could be considered libelous, profane, obscene or defamatory (as established by the Federal Communications Commission), displays or portrays irresponsible use of alcohol and/or other substances, promotes persecution based on race, age, gender, disability or national origin, or contains explicit sexual content or is in any way inappropriate for Totally Promotional's production.

You agree not to use Totally Promotional or the services it provides to create any materials or products that are threatening, abusive, unlawful, tortuous, harassing, vulgar, defamatory, obscene, libelous, hateful or racially, ethnically or otherwise objectionable.

Trademarks Submitted To Us

You, individually, or any company ordering custom, imprinted merchandise from Totally Promotional, warrants and represents that you are the sole legal owner or licensee of all rights, including copyright, to each trademark, logo, statement or any other intellectual property included in the design that you instruct us to imprint on the merchandise you order. You also warrant that the designs you approve for reproduction are in accordance with the guidelines of the owner of the trademark or logo. You warrant and represent that no part of the design violates or infringes upon the rights of any person or entity, and that there are no restrictions or rights of any kind or nature that would prevent Totally Promotional from legally reproducing the images or text that you submit. You agree to defend, at your sole expense, any claim, lawsuit or proceeding brought against Totally Promotional for reproduction of the trademarks, logo or written information that you supply to us, which causes wrongful use of any copyright, trademark or other right of any third party. Totally Promotional shall not be held liable for the unauthorized, improper or illegal use of any logo or trademark that is imprinted on promotional products purchased from us. Totally Promotional will not accept liability for the actions of customers who have misrepresented their ownership of licenses or trademarks. You agree to indemnify and hold Totally Promotional harmless from any loss or damage associated with any such claim, lawsuit or proceeding.

We reserve the right to request written permission from the owner of all copyrighted or trademarked materials before reproducing them for your order. We also reserve the right to refuse your order, at our sole discretion, if it appears the final product would violate applicable laws. Failure on our part to obtain legal permission to reproduce copyrighted or trademarked materials could result in legal action by the owner of the copyrighted or trademarked materials.

Most social media channels do not allow their logos to be printed on merchandise. However, Totally Promotional can print phrases such as "Follow us on Facebook" in plain text. We also can print our customers' Facebook URL or tag onto our products.

We also reserve the right to refuse subject matter that is deemed by us to contain derogatory, inflammatory or objectionable remarks, symbols or images. Examples of these include derogatory, inflammatory or objectionable content about an individual or a group's race, religion, physical attributes, national origin, sexual preference, or content that contains profanity or pornography.

Trademarks Displayed on Our Websites

TotallyPromotional.com and TotallyWeddingKoozies.com, and any other names and logos, product names, page titles, custom graphics, button icons, trademarks and service marks appearing on any of our websites, unless noted, are trademarks, service marks and trade dress of Totally Promotional.

All other trademarks, product and company names, logos, service marks and trade dress shown, cited or indicated on any of our websites, is the property of their respective owners, and solely used by Totally Promotional to illustrate the production capabilities of our company or other companies that produce the respective merchandise exhibited on our sites. You are not permitted to display or use the displayed trademarks, product or company names, logos, service marks or trade dress of others shown on our websites, in any manner without express written permission from the owners.

Use or misuse of trademarks, product and company names, logos, service marks and trade dress or other items contained on our websites, unless legally permitted, is expressly prohibited.

User-Generated Content

Totally Promotional is not liable for any damage or loss of any kind that you claim was incurred through the use of any user-generated content emailed, posted, displayed, transmitted or otherwise made available on any of our websites, by us, individual users of our websites or third-party vendors, contractors or licensors.

We retain the right at any time to disclose any user-generated content, data or information if necessary to abide by any law, regulation or government agency request. We also reserve the right, without assuming obligation, to remove at our sole discretion, all or portions of any user-generated content without notice and for any reason, including without limitation, content that does not meet our standards or violates our Terms and Conditions.

Removal of Content

If it is your opinion that content on any of our websites violates your rights and you want it removed, we ask you to send us a written request via email to [email protected] explaining why you wish to have the content removed. Even though we do not have an obligation to remove any content in lieu of a request, we will review your request and remove content that we solely determine should be removed in accordance with our Terms and Conditions, other policies and applicable law.

Changes on Our Site/Correction of Inaccuracies

We strive for complete accuracy but typographical errors and/or inaccuracies may occur at times. Information may not be complete or current. Errors are subject to correction by us.

We reserve the right to revoke any stated offer, and to change prices and/or specifications without notice, even after an order has been submitted, whether or not it was confirmed and your credit card charged. If your credit card has been charged and your order is canceled, Totally Promotional will issue a credit to your credit card account in the total amount of the charge. Bank policies determine when amounts are credited to accounts.

We also reserve the right to correct any and all errors, inaccuracies or omissions, and to adjust or update information at any time without prior notice, including after you have placed an order. These errors, inaccuracies and/or omissions may be related to pricing, product descriptions and availability. We apologize for any inconvenience you may experience.

Product Images We Display on Our Websites

We warrant that we have not altered or enhanced any images shown on our websites to misrepresent the products displayed. We urge our customers to request samples of the products they are considering for purchase to ensure their color and quality specifications are met.

Product Consistency

We cannot guarantee that all products purchased from Totally Promotional will be 100 percent consistent in color and material. Minor variations in dye lots, material thickness and finish may occur in the manufacturing process. You understand that by placing your order with Totally Promotional, you agree to accept the product with possible minor manufacturing variations.

Pricing on Our Websites

We work hard to keep our websites' pricing current. However, from time to time market conditions may change the price of a particular product. We reserve the right to change prices on the website at any time. If a site price is not correct on an item that you order, we will contact you at once with the current price or help you choose a different item, if you prefer. Additional shipping fees may apply to orders that qualify for pallet freight shipping.

Sales Tax

The Ohio sales and use tax applies to the retail sale of tangible personal property in Ohio. In transactions where sales tax was due but not collected by the vendor or seller, a use tax of equal amount is due from the customer.

As established in South Dakota v. Wayfair Inc., applicable state sales tax now applies to online orders. Totally Promotional calculates sales tax at the point of purchase, in accordance with state and local laws. The tax percentage is generally based on the type of item purchased and the location where the item is shipped. The sales tax shown at the checkout, order confirmation or invoicing phase represents an ESTIMATED sales tax figure. This amount can change based on our post-tax configuration software. This software accounts for any additional state and locality taxes pertaining to the items purchased. Unless otherwise specified, full payment is required before product will be shipped from our facility.

Items delivered to the following states are subject to tax:

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, Wyoming

A state-appropriate sales tax exemption or resale certificate may be submitted in lieu of this tax. This documentation should be provided to an account representative at the time of purchase. All forms should be completed in full. Totally Promotional reserves the right to reject any form that raises the question of legitimacy. Totally Promotional is unable to reimburse sales tax once an order has been approved. Totally Promotional’s tax collection process is automated and pulled by a third party at the point of sale. If a customer wishes to receive a reimbursement, Totally Promotional shall provide support to direct the customer to the state-appropriate tax agency for fund reimbursement.

Further tax inquiries can be submitted to [email protected].

Totally Promotional highly recommends that its customers consult their state agency's website to obtain additional information.

Net 30-Day Payment

We may grant “Net 30-Day” payment terms after reviewing your completed credit application. By placing your order under these terms with Totally Promotional, you agree to pay reasonable attorney or collection fees incurred for the collection of any past due balances on your account.

The Net 30-Day form can be accessed here.

Cancellation or Changes to Existing Orders

Once an order has been submitted to production, Totally Promotional cannot guarantee that you will have the option to make changes or the ability to cancel your order. Applicable fees will be assessed to process any changes or a cancellation made at this point. Charge amounts depend on the extent of work already completed. We will advise you in writing of any and all costs incurred prior to making changes or cancellations with us. You will be responsible for payment of those charges without dispute.

If you cancel your order with Totally Promotional prior to the commencement of production, you will be charged a fee for the work we have completed to place your order into production.

Totally Promotional cannot always guarantee products will be fulfilled once an order has been approved. Some items contain limited quantities that make completion impossible. In these cases, Totally Promotional has the complete discretion to cancel the order and perform a reverse funds transfer. If cancellation occurs, a Totally Promotional representative will work with you to provide applicable product alternatives.

Please note: Orders are extremely difficult to change or cancel after you have approved your order.

To request changes or to cancel your order, please fill out our Place A Ticket form.

Delivery Dates / Shipping

A Guaranteed Delivery Date is the date you will likely receive your order when choosing rush production and/or rush shipping times. The order must be finalized by the cutoff time (Noon Eastern Standard Time.) Fees for rush services will be refunded if an order misses the Guaranteed Delivery Date. However, Guaranteed Delivery Dates will not be valid when using a PO Box. A street address will be required. All merchandise remains subject to the Product Return Policy. If a Guaranteed Delivery Date is chosen by you for your order, we reserve the right to increase/ decrease either production or delivery times to meet that Guaranteed Delivery Date. Totally Promotional attempts to produce and ship all guaranteed orders as quickly as possible to ensure each customer receives their order by that Guaranteed Deliver Date. If production time is shorter or longer than the customer chose, the delivery time will be adjusted accordingly to meet that Guaranteed Delivery Date.

Items containing flammable or hazardous material cannot be shipped using air methods. Due to these limitations, expedited options may not be available. All packages containing these materials will be labelled appropriately to identify the hazard and shipped ground. This will greatly affect transit times for Hawaii, Alaska and other US territories. Totally Promotional does not ship to Puerto Rico.

Delivery Delays and Transfer of Ownership Merchandise 

Totally Promotional will not be held liable for any specific damages or consequential claims that exceed the invoiced value of the merchandise purchased if the merchandise is not delivered on a specified date or is delayed in transit based on circumstances beyond our control. Delivery dates are “estimates” made in conjunction with freight carriers. “Guaranteed” dates are also considered estimates and should not be mistaken for an absolute in hands date. Although, we promise to meet production deadlines, Totally Promotional is not responsible for delays due to our shipping carriers. Our products are sold Freight on Board (FOB) and are owned by the purchaser once they are picked up by the shipping company.


Products may be discarded during the manufacturing process that do not meet our factories' high standards. Sometimes extras are produced to ensure enough properly imprinted pieces to fill your order. We invoice for the exact quantity shipped. Usually the range is between 5 percent under and 5 percent over, but for certain products it can be 10 percent or higher. After your order ships, Totally Promotional will adjust your invoice or credit your account or credit card for the exact quantity delivered to you. Please be sure to order a large enough quantity in case there is an under shipment. This will ensure that you will receive an adequate quantity of products for your needs.

Force Majeure

We cannot be held liable or in breach of contract via force majeure, an event or effect that cannot be reasonably anticipated or controlled, such as an act of God. Results of force majeure may include production or delivery delays. Examples of force majeure, without limitation, include acts of God, criminal acts, worker strikes, health epidemics, lockouts, riots, power failure, water shortage, weather conditions, fire or earthquake.

Returned Checks

Any checks returned for insufficient funds that were submitted to Totally Promotional for payment of an invoice(s) will result in a $50 charge to the entity we issued the invoice(s).

Customer Verbal Abuse Policy

At Totally Promotional we have both a duty to serve our customers as well as, ensure the safety and welfare of our staff. We are committed to high quality customer service by providing extensive means of communication. Customers have the ability to contact customer service reps, during service hours, with questions regarding their order. However, Totally Promotional will not tolerate unacceptable behavior on behalf of the customer. This includes, but is not limited to, verbally abusive language, harassing communications, and threats made towards sales representatives.

When a customer’s behavior is deemed unacceptable, Totally Promotional representatives are advised to communicate the intolerable nature of the conversation. If actions continue, representatives are required to terminate the conversation and limit further correspondence to email. A Representative may also notify the caller that the conversation is now being recorded as documentation of the encounter. In extreme instances, Totally Promotional may seek legal recourse for a customer’s actions. Totally Promotional may refuse future orders for repeat offenders. Providing a warning is considered a courtesy and is not guaranteed. Warnings shall be given at the representative’s discretion.

Website/Policy Changes

Your use of any of our websites following revisions, updates and any other changes to our Privacy Policy, constitutes your consent to any policy changes. Please review this policy regularly for updates. We periodically issue privacy notices regarding policy changes when personal information is collected.


In order to guarantee customer satisfaction, samples are available upon request. Please use the following link to receive your samples today!


**Limitations apply based on quantity and unit pricing. The sample program is considered a courtesy. Totally Promotional reserves the right to deny sample requests due to suspected malfeasance.