Waiters Knife

For most items you will choose a product, enter your zip code and select a production and delivery time. Next you will choose a product color and imprint color. On select items you can customize your products with a design from our gallery of artwork, or you can email your own artwork at this time or later. You also have the option of stating your design idea in the "Additional Instructions" box and one of our graphic designers will help you create it.

For submitted artwork, we prefer EPS, AI and PDF vector file formats. We can sometimes accept JPG and PNG files. If you are sending us a raster format (JPG and PNG), please provide the highest resolution possible.

Production requires images to be at least 150 dots per inch at print size. If your image resolution is too low to convert, we may need to redraw your artwork, which could result in additional charges depending on the complexity of the design. Converting or redrawing artwork also may add extra time to production. We can typeset text and create simple artwork at no charge.

If you cannot upload your artwork, you may email your artwork.

Yes! You can order the exact amount you need as long as it is above the lowest minimum quantity shown.

Totally Promotional never knowingly reproduces copyrighted material and does not accept liability for copyright infringement when producing orders. Customers are solely responsible for obtaining legal permission for the reproduction of logos, trademarks and copyrighted material.

We will consider but cannot guarantee the use of submitted artwork that is similar to the copyrighted or trademarked design you desire. Our graphic artists can help you create a design to your satisfaction. Please read our policy on Trademarks Submitted To Us.

Yes! Please visit our Artwork Requirements page to help you design and create a custom imprint for the products you select. We also provide free expert art advice from our own graphic artist team.

Yes. A FREE art proof will be sent to you by us via email. After you obtain your proof, please contact your graphic artist to approve the design or have changes made.

We accept the most popular credit cards: American Express, Visa, MasterCard and Discover. We also can accept some purchase orders from schools, government agencies and other groups that may have restricted payment options. Contact your account representative for more information.

Guaranteed Delivery Dates
Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change in lieu of holidays or if adjustments are made to the order/artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery Dates
This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.

The arrival date of your order depends on several factors:

• The production time, which includes a deadline of 12 p.m. Noon Eastern Time.
• The shipping method and destination you choose.
• The day/time your proof is approved. Production will not begin until your proof is approved.

To check the status of your order, you must enter your specific order number and the email address of the person who placed the order.

* Our production and shipping times are based on ordinary business days.